Convenient until it’s not
I used this when I couldn’t get into a doctor or needed a new medication and it worked well.
However recently I started filling in the form for a consult and then changed my mind and didn’t confirm it. Then UpDoc asked me to cancel it if it wasn’t needed, said I wouldn’t be charged and then I was charged a $20 fee despite not having finalizing the consult booking. I went in circles and circles with support (which only offer ticket items for subscriptions, consults that occurred or scripts) and despite not finding any information on when this fee would be incurred, support could not care less and did not help me reverse the charge. I find it unfair and deceitful that I was charged this amount when it wasn’t outlined. UpDoc make it hard to find information, links provided in terms and conditions are broken and support was non existent. Based on how little help I received I feel this negates all the positives of this app/service. I would NOT recommend it.
However recently I started filling in the form for a consult and then changed my mind and didn’t confirm it. Then UpDoc asked me to cancel it if it wasn’t needed, said I wouldn’t be charged and then I was charged a $20 fee despite not having finalizing the consult booking. I went in circles and circles with support (which only offer ticket items for subscriptions, consults that occurred or scripts) and despite not finding any information on when this fee would be incurred, support could not care less and did not help me reverse the charge. I find it unfair and deceitful that I was charged this amount when it wasn’t outlined. UpDoc make it hard to find information, links provided in terms and conditions are broken and support was non existent. Based on how little help I received I feel this negates all the positives of this app/service. I would NOT recommend it.
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MMashlea1
Scam
I paid for a doctors certificate and it said I didn’t pay so I had to pay again
JJorTom1
Adam
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Aadmam.7
Trick you into a subscription
Be careful how you pay as they trick you into a subscription.
EElla4350
Predatory app
The app does work and can be convenient for getting a doctors note. But the website is designed in a way to make it so hard to cancel subscription and it makes you book these stupid consults which you don’t even want, and are non refundable
SShamilala
