Great doctor experience; terrible app and spammy overall app experience
My doctor experience was fantastic back in April. I signed up to a standard account.
It wasn’t until a few months the later I realise they’d ’upgraded’ me to a pro account and begin billing me. No refunds of course…
While unsubscribing is relatively easy, it feels super spammy and tries to make it challenging to unsubscribe.
Absolutely will be looking at alternative options given the two above points.
It wasn’t until a few months the later I realise they’d ’upgraded’ me to a pro account and begin billing me. No refunds of course…
While unsubscribing is relatively easy, it feels super spammy and tries to make it challenging to unsubscribe.
Absolutely will be looking at alternative options given the two above points.
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Great service
Vital service for people in remote areas or places where seeing a GP takes weeks.
Excellent service
Doctors are genuinely concerned and provide excellent attention to detail.
Doctor put wrong dates then they decided to charge me twice.
I put specific dates in and the doctor got the dates wrong!! Now I’ve had to pay another $40 to get another certificate with the appropriate dates. Not happy lost $40 on the first certificate that had the wrong dates on it.
Medical Certification
I was seen immediately, I explained my symptoms. within minutes later I followed up by a doctor to make sure my symptoms were easing and if I needed further care medical certificate was provided once satisfied of my consultation l.
Fast efficient, very happy with my care plan
Fast efficient, very happy with my care plan
Great
Nice and easy Awesome
Not trustworthy
They charged me $25 but I didn’t get the service.
Prescription service
Great easy service only downfall is that they don’t do repeats so you have to call more often than if repeated the log in way has improved 100% Thankyou
Good
Quick
Excellent
Awsome
Best Telehealth app ever made
For someone who regularly gets prescriptions and blood tests, there is literally no better deal than an updoc subscription. I recommend it to all my friends.
Glitches
This app is a nightmare. Go with the other one.
Beware
Would not recommend. You enter a subscription by joining and they’ll charge you even if you haven’t used the service and will say you’re not eligible for a refund. Very sneaky
Easy to use
Saves me so much time
Robbed
I needed a doc certificate for being unwell and off work. I paid the large fee to get this online. When ai set up my account the app automatically booked me in for three script renewal consultations that I didn’t need and certainly didn’t ask for. To cancel them- each cancellation cost me $20. That is utterly disgusting. Why was I charged for cancelling something so never booked, needed or asked for. I will be reporting this app. Very disappointed.
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Easy to use
Fast and efficient
Service about profit not care
You have advised me that my results are now available. Normally, test results are simply sent directly to me, so I’m disappointed to find that I’m now being asked to have an appointment with a doctor in order to access them.
The initial consultation I had to arrange the testing only took a few minutes, and I don’t believe I should have to pay for another consultation simply to receive and read my results. I’m concerned that this approach places unnecessary costs on people who may already be in vulnerable situations.
I also noticed that the service appears to be encouraging ongoing or monthly appointments. I initially clicked through this thinking it was part of the existing service and was free, only to discover that I had signed up for a subscription to see a doctor. I only need to speak with a doctor once or twice a year, so a monthly subscription is completely unnecessary for me.
Unfortunately, this has left me feeling that the service is more focused on generating additional appointments and revenue than on providing a straightforward service to clients. As a result, this will be my last appointment with you.
Once all of my results are available, I expect to be able to receive them without having to pay for another appointment. If that is not possible, I will not be using your service again.
The initial consultation I had to arrange the testing only took a few minutes, and I don’t believe I should have to pay for another consultation simply to receive and read my results. I’m concerned that this approach places unnecessary costs on people who may already be in vulnerable situations.
I also noticed that the service appears to be encouraging ongoing or monthly appointments. I initially clicked through this thinking it was part of the existing service and was free, only to discover that I had signed up for a subscription to see a doctor. I only need to speak with a doctor once or twice a year, so a monthly subscription is completely unnecessary for me.
Unfortunately, this has left me feeling that the service is more focused on generating additional appointments and revenue than on providing a straightforward service to clients. As a result, this will be my last appointment with you.
Once all of my results are available, I expect to be able to receive them without having to pay for another appointment. If that is not possible, I will not be using your service again.
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No real help for illness or injury
All Updoc is good for is doctors certs, if you need real help you'll need to go to an actual doctors practice or a hospital. I requested an xray for a suspected broken toe. They refuses to give me one.
I went to my local doctor the next day, got an xray... boom.. broken.
Waste of money and time.
I went to my local doctor the next day, got an xray... boom.. broken.
Waste of money and time.
They Keep Charging
I cancelled well before the next payment date and received cancellation confirmation. Despite this they charged me again and the app is still ‘loading’ my dispute 3 hours in. Honestly, try a different app.
Scammers
Tried to cancel my subscription multiple times but was always given an error code. They make it so hard for you to find the cancel subscription page as it is behind so many things. When I tried to contact support I was also given an error code many times. They still took money out of my account regardless even after the many times I tried to cancel.
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