Worst app
Worst software I’ve ever seen, everything’s buggy and glitchy and nothings smooth. Awful
Duplicate Charges and Irrelevant Support Responses
Very disappointing and frustrating experience. I was charged twice for the same issue due to a flawed system design.
There are no safeguards to prevent duplicate requests within a short time, and the payment flow is poorly designed — it charges immediately without confirmation, without allowing users to apply discount codes, and without any option to cancel.
On top of that, the issued medical certificates did not match the requested dates, and there was no warning or confirmation before these changes were made.
What made it worse was the support response, which felt entirely automated or AI-generated. The replies were irrelevant (mentioning subscriptions and pending payments that did not apply to my case at all), suggesting that no one actually reviewed my situation.
This experience shows a serious lack of transparency, accountability, and proper customer support. I would not recommend this service.
There are no safeguards to prevent duplicate requests within a short time, and the payment flow is poorly designed — it charges immediately without confirmation, without allowing users to apply discount codes, and without any option to cancel.
On top of that, the issued medical certificates did not match the requested dates, and there was no warning or confirmation before these changes were made.
What made it worse was the support response, which felt entirely automated or AI-generated. The replies were irrelevant (mentioning subscriptions and pending payments that did not apply to my case at all), suggesting that no one actually reviewed my situation.
This experience shows a serious lack of transparency, accountability, and proper customer support. I would not recommend this service.
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No repeats
I used Updoc on my father’s recommendation and requested the maximum number of repeats from Dr Nicholas Cocco. After paying for the consultation, I was advised before the phone call that no repeats would be provided. This was extremely frustrating and feels completely misleading, especially considering I had already paid. It has been a total waste of my time and money.
Additionally, I experienced a 404 error when attempting to respond to the doctor prior to proceeding with the teleconsultation, which made the process even more difficult.
I was only issued a single script with no repeats. The dispensing pharmacist pointed out a clear discrepancy compared to the scripts provided to my father, suggesting a far more restrictive approach in my case. Consequently, I am required to attend a walk-in clinic in two months to obtain more scripts, which is completely inconvenient and could have been avoided. I am extremely frustrated and very disappointed with this outcome.
Additionally, I experienced a 404 error when attempting to respond to the doctor prior to proceeding with the teleconsultation, which made the process even more difficult.
I was only issued a single script with no repeats. The dispensing pharmacist pointed out a clear discrepancy compared to the scripts provided to my father, suggesting a far more restrictive approach in my case. Consequently, I am required to attend a walk-in clinic in two months to obtain more scripts, which is completely inconvenient and could have been avoided. I am extremely frustrated and very disappointed with this outcome.
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Updoc Review
Great service when you work long hours and hard to get medical attention while ill.
App problems
The app is useless , I try and sign in just to be redirected to my email which opens the website in browser it will never open back in the app no matter what I do , it’s ridiculous. the website itself is great but there’s no use downloading the app when u can’t use it in the first place
