Unfair Pay Cut for Practitioners
Urban chose to reduce practitioners’ take rates instead of increasing client prices — despite inflation and rising costs in London.
Everything has become more expensive, yet therapists are expected to absorb the difference while the platform protects its margins. Calling this “sustainability” doesn’t change the fact that it’s a pay cut for the people doing the actual work.
Very disappointing decision.
Everything has become more expensive, yet therapists are expected to absorb the difference while the platform protects its margins. Calling this “sustainability” doesn’t change the fact that it’s a pay cut for the people doing the actual work.
Very disappointing decision.
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New app terrible
The new up for Urban professionals is horrible. I really don’t understand why they had to change it, it used to work well, at least for me. Now this new app is the worse thing ever!
New Update feels 10 years outdated
I’m really disappointed with the new update of the app. My bookings have dropped by more than half, and I no longer have access to history or notes for both previous and new clients. Adding or removing hours feels blocky and not user-friendly, unlike the previous version where you can view the month. The font is too large, making me scroll unnecessarily, and the app feels very slow. The lack of colour differentiation makes it difficult to separate information compared to the last app.
Overall, the update has been very frustrating and has had a direct impact on my work, which is the most concerning part. I hope these issues are addressed soon.
Overall, the update has been very frustrating and has had a direct impact on my work, which is the most concerning part. I hope these issues are addressed soon.
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Horrible update
The most recent update was really bad, I understand making changes, but you only get to change what is bad not the whole app. Nothing is working properly and many therapists are being financially affected by it.
New app is terrible
The new app is much less clear than the previous version. I can’t see the full calendar anymore, which makes it harder to manage my schedule. Not being able to view the full upcoming month increases the risk of mistakes or cancellations, as I need to see all dates to avoid double-booking between my private clients and clients from the app. Because of this, I’ll be using the app less and adding fewer available hours. I’m really not happy with the change.
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