Pricing Discrepancies and Lack of Customer Service
I am writing to express my deep disappointment and frustration regarding the recent purchase of a pleated skirt from Urbanic. Upon receiving the skirt, I was immediately dismayed by the poor quality of the fabric and the ill-fitting size. The material felt cheap and lacked the promised pleated detailing, leaving me questioning the accuracy of the product description on the website. Moreover, the size of the skirt was significantly larger than expected, resulting in an unflattering and uncomfortable fit. However, what exacerbates my dissatisfaction even further is the discrepancy in the discount applied to the purchase and subsequent refund process. When I initially purchased the skirt, it was advertised at a 50% discount, and I paid a total of Rs. 495, including a Rs. 99 shipping fee. Yet, upon attempting to return the item due to its poor quality and sizing issues, I discovered that the app now reflected a 60% discount for the refund calculation, resulting in a refund amount of only Rs. 396. This sudden change in discount not only feels deceitful but also raises serious questions about the integrity of Urbanic's pricing policies. Additionally, despite reaching out to customer support multiple times via email, I have received the same automated response each time, indicating a lack of understanding or attention to my concerns. This repeated lack of meaningful engagement only adds to my frustration and disappointment with Urbanic's customer service. It is my sincere hope that Urbanic will address these issues promptly and take appropriate steps to rectify the situation, restoring trust and transparency in their pricing, product quality, and customer service practices.
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Response from developer
Hey Mehak, we apologize for the unpleasant experience you are having. Please be assured that our team has been made aware of this issue and is working to address it as a top priority. We'll reach out to you shortly to gain further insight and ensure this situation is remedied. Please accept our sincerest apologies and know that we are doing everything we can to make it right.
Urbanic is unique and colorful
First of all I got to know about urbanic the moment they have launched, over the years the experience keeps getting better and better. I like the way the app is simple and has wide variety of designs. Literally if you want to buy some trendy outfit you should choose urbanic. I have got like 3 outfits so far but only 2 of them suited me and thats fine.
The only issue I got with is the sizes. I understand solving sizes issue is very challenging but most of the great designs especially the dresses I liked have XL as last option. I also checked out the curvy section but outifts are limited, I just wish more and more options are available for curvy persons also. But overall experience I had with customer support and other app related stuff everything is great. Thanks urbanic.
The only issue I got with is the sizes. I understand solving sizes issue is very challenging but most of the great designs especially the dresses I liked have XL as last option. I also checked out the curvy section but outifts are limited, I just wish more and more options are available for curvy persons also. But overall experience I had with customer support and other app related stuff everything is great. Thanks urbanic.
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Response from developer
Hi there Thank you for believing in us. Customer satisfaction is our utmost priority and we ensure to make it right for you every time🌸 Hope to see you back soon. Keep shopping
Urbanic has been my favourite fashion online store
Honestly , most of my trendy, stylish and fashion clothes are from Urbanic. Love how fancy and affordable the clothes are. I love how Urbanic knows how to keep up with trend and provides amazing quality. The only disappointment I have is with my clothing sizes, since I’m a tiny small 5’2 girl with tiny waist, I always have issue with waist fitting with most of the clothes and number of xs sizes aren’t available so I’d urge you to introduce more XS size clothes. And also, the delivery time takes a lot of time. If you can improve on that, it would be amazing apart from that, thank you for providing us amazing stylish clothes I really love them and continue to help us keep up with fashion trends.
Lots of love xoxo 🫶🏻💕
Lots of love xoxo 🫶🏻💕
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Response from developer
Hey Changsri, We gladly welcome you to the boujee experience of Urbanic. We are always here just for you!😉
Wonderful App….I LOVE URBANIC AND URBANIC LOVES ME
Wonderful App Reasonable rates…. just that recently they have hiked the prices and are not giving the bag discount on dresses as earlier…moreover the coupons are also not readily available as previously they were on the website.. please relax your criteria as it was earlier...But overall I love this website…most of my wardrobe has dresses from urbanic...Thank you urbanic for a wonderful shopping experience with lovely designer dresses.. Everyone can afford fashionable good quality clothes of Urbanic. The price and the quality of the products are amazing.
This app is easy to operate and trustworthy.
The new trends, the categories everything is systematic. The app works perfectly fine and I'm happy using it. God bless you…
This app is easy to operate and trustworthy.
The new trends, the categories everything is systematic. The app works perfectly fine and I'm happy using it. God bless you…
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Response from developer
Hey Pooja, your review just made our dopamine levels go all silly. We are blissed out to be able to serve your fashion needs. Wishing you a life filled with gl[amour].😉
Quantity is amazing
I have been using this app since so long and this never disappoint me Quality and fit is top notch💜 Urbanic has never let me down till date. I'm a gym girl and most of my gym clothes which I order from some other website and app always gave me bad experience but i have never faced this problem with Urbanic. Their gym fit are THE BEST QUALITY and i don't understand why people have negative reviews since i have never faced such problems with them. Their 24*7 live chat support is SO QUICK AND ACCURATE i have never seen any other brand have such an efficient customer service. Love the gym clothes and the denims as well.
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Response from developer
Hey Ritu, We are so happy to hear about your experience. We are glad to match your vibe. Keep shopping with us.
CUTEST PINTEREST CLOTHES
Urbanic offers clothing and lifestyle products with modern and fashionable designs that makes me feel confident and on-trend. I love the brand because it aligns with my personal style and makes me look and feel good. Urbanic is known for producing high-quality products that are durable and well-made. I value quality over quantity and I appreciate Urbanic's attention to detail and the long-lasting nature of their products. Urbanic offers affordable prices for their products, which is be a key factor in why I love this brand so much. If you enjoy expressing your individuality through your clothing and lifestyle choices, you may appreciate the one-of-a-kind nature of Urbanic's products.
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Response from developer
Hey, Thank you for appreciating our efforts. It’s our pleasure to assist you and we are glad to resolve your concern 💖
Pathetic
Customer service of urbanic has to be the most pathetic of all, i recently ordered from urbanic, and my order was supposed to deliver within 12 days, i waited and even after past 12 days , no one bothered from the team to let me know the reason of the delay, after making a query for the same i get an automatic response on WhatsApp that it will be delivered in 2 days, it has been more than 18 days and i am still waiting for my order to be delivered, no one bothers to respond to your queries and you will get the same response to every query, moreover there is no customer care number that you can call to and share your concerns with, i have never seen such bad customer service and this is not the first time, my friend had the same issue last year, i ordered this year hoping things would have changed and gotten better but seriously it still is the worst!!!
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Response from developer
Hey Himani, Sorry to disappoint you as we care deeply about our customer experience and trust us this is not the level of service we thrive for😔 Your concern has been highlighted to the relevant team and we will get this addressed at the earliest 🌸
REFUND NOT CREDITED
I placed n order on the 8th of February. Received it on the 15th of February. On receiving, it was such a disappointment that I had no other option than to return. Put in a request for return the same day(i.e.,15th Feb). It got picked up on the 16th after which I also got a msg saying the return process is completed n it has passed the quality check too.
Ever since then I am sick n tired of following up regarding the refund. The entire Urbanic team hasn’t been doing anything about it.
It was my first time placing n order through this app n it has been so disappointing.
Every time, I follow up, they have the same excuse asking for 24-48hrs. It’s been more than a week today but they haven’t been doing anything at all.
The nonsensical excuse was my bank had some technical issue where in from other shopping app, the refund gets credited the moment the product is returned n ironically it’s the same bank account I had given to Urbanic as well. Horrible. So incompetent. I as a customer am doing all the follow ups n sending emails n msgs n everything but the team Urbanic has done nothing at all
Ever since then I am sick n tired of following up regarding the refund. The entire Urbanic team hasn’t been doing anything about it.
It was my first time placing n order through this app n it has been so disappointing.
Every time, I follow up, they have the same excuse asking for 24-48hrs. It’s been more than a week today but they haven’t been doing anything at all.
The nonsensical excuse was my bank had some technical issue where in from other shopping app, the refund gets credited the moment the product is returned n ironically it’s the same bank account I had given to Urbanic as well. Horrible. So incompetent. I as a customer am doing all the follow ups n sending emails n msgs n everything but the team Urbanic has done nothing at all
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Response from developer
Hey 💖 We understand your frustration however give us the chance to fix this up. We’re ordinarily known for our exemplary customer experience here. We hope you accept our sincerest apologies for your recent experience with us. We would like to fix this up for you💕 Please share your details with us at escalations@urbanic.com
Urbanic is my all time favourite❤️🫶
Urbanic has never let me down till date. I'm a gym girl and most of my gym clothes which I order from some other website and app always gave me bad experience but i have never faced this problem with Urbanic. Their gym fit are THE BEST QUALITY and i don't understand why people have negative reviews since i have never faced such problems with them. Their 24*7 live chat support is SO QUICK AND ACCURATE i have never seen any other brand have such an efficient customer service. Love the gym clothes and the denims as well.
Would not hesitate from recommending y'all to anybody who asks. Even refunds are quick.
The only things is that the delivery time is extremely slow so i hope y'all can improve on that.
Love, regular customer.
Would not hesitate from recommending y'all to anybody who asks. Even refunds are quick.
The only things is that the delivery time is extremely slow so i hope y'all can improve on that.
Love, regular customer.
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Response from developer
Hi there Such a wow moment for us. It's so pleasing to see you loving our products. Thank you for showering your love. Stay instagramable chic with urbanic😍😍
Mixed emotions!
I have ordered twice. My deliveries are yet to come. The first order was made 20 days ago, and their delivery policy says 8-13 days for standard delivery which I opted. It’s been 20 days and I still haven’t received my product. The order was made as a gift for someone before they leave the country, now I can no longer give it to them. The worst part being the order has reached a warehouse that’s barely a few kilometres from my house 3-4 days ago and they have not attempted delivery. I just don’t get it! The second order was place 5 days ago and they still haven’t dispatched it. You have terrible service. It’s disappointing when you have such good products and we can not access them on time. Sometimes we order products online because we don’t have time to go shopping and expect them to arrive before the occasion. But now are left stranded with no choices. Can’t trust you guys!
Edit: Okay ! Let me be fair.
I don’t know if the complaining worked, but it got delivered just in time !
And I am super happy ! Good products at an expensive price. Well I am satisfied they made up for at that delay. It was worth the stress.
Thank you !
Edit: Okay ! Let me be fair.
I don’t know if the complaining worked, but it got delivered just in time !
And I am super happy ! Good products at an expensive price. Well I am satisfied they made up for at that delay. It was worth the stress.
Thank you !
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Response from developer
Hey 💖 We understand your frustration however give us the chance to fix this up. Please provide your contact/order details at escalations@urbanic.com
Best shopping app ever
Well, I’m in love with the Urbanic collections and was happy to see such beautiful winter collections with reasonable price. It’s been a month since I got to know about the website while scrolling the feeds of Instagram and was happy that I could go through the website and hence downloaded the app. Since then I have been regularly been ordering from it. You need to have patience has it takes little while but then you have them☺️😍 I have placed more than 10 orders and haven’t faced any issues , got the product genuine , amazing quality, correct size and everything was perfect🙂
Happy to shop from Urbanic❤️
Happy to shop from Urbanic❤️
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Response from developer
Hey Swati, We are so happy that our products have made a difference for you💕. We gladly welcome you to the bougie experience of Urbanic.✨
THESE PEOPLE ARE SCAM
Please don’t ever everrr buy from Urbanic, they are bloody cheaters and they harass a customer by not delivering their products. They are bloody thieves who just know how to scam people.
I ordered my product on 3rd October 2022 and the estimated delivery time showed 13th October and still my product is not delivered, I keep asking their pathetic and irritating customer care people about my product and they keep sending the same messages again and again. They have recorded messages that they just copy and paste without helping the customer at all. Their email service is also automatic and will send same replies to you. There is no phone number mentioned for you to reach out to customer care, all they have is a stupid chat box system. I honestly don’t know how these people are running their business, because a lot of people are facing issues and they are the worst! Don’t ever spend money here!
I ordered my product on 3rd October 2022 and the estimated delivery time showed 13th October and still my product is not delivered, I keep asking their pathetic and irritating customer care people about my product and they keep sending the same messages again and again. They have recorded messages that they just copy and paste without helping the customer at all. Their email service is also automatic and will send same replies to you. There is no phone number mentioned for you to reach out to customer care, all they have is a stupid chat box system. I honestly don’t know how these people are running their business, because a lot of people are facing issues and they are the worst! Don’t ever spend money here!
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Response from developer
Hey Jahanvi 💖 We understand your frustration however give us the chance to fix this up. Please provide your contact/order details at escalations@urbanic.com
Disappointing experience.
I had ordered a skirt and a top from Urbanic a months ago. The quality is so bad I just cannot begin to explain. As soon as I opened the package I was so disappointed and I immediately scheduled a return, but there is no action from their side at all. All they do is ask you to await the pick up and they never arrange it. One time they even cancelled my return without my permission. When I got to know about the cancellation of return without my knowledge, I tried to contact the authorities and all they say is to be patient and wait. It’s been a month since that hideous package is with me, there is no pick up arranged from their side and I don’t think they have any intention doing it as well.
The worst part is they only communicate through chat and mail and there is nothing you can do about it.
I strongly do not recommend using Urbanic!
The worst part is they only communicate through chat and mail and there is nothing you can do about it.
I strongly do not recommend using Urbanic!
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Response from developer
Hi there💖, We understand your frustration however give us the chance to fix this up. Please provide your contact/order details at escalations@urbanic.com
Fraud and cheaters
Only if there was an option of giving minus rating I would’ve given them -10 rating! They are such fraud and cheaters! I have requested return of a product since almost 2 months now, they haven’t bothered to do it till date. Everyday I get a text and email that it will be picked up but it’s not. I only got a call from their representative after a month of complaining and still there was no action taken. I am sent a message that the return was unsuccessful because I didn’t respond to it when there was no one who came to my house to pick up or even make an effort of it. I have been constantly complaining to them for almost 2 months and still haven’t got any response or action on it. You guys just know how to sell cheap stuff for an exorbitant price and loot the customer and of the size or fit or quality is bad and we request a return you’ll don’t even bother to act on it because your fraud is done and you have got the money for it! Bloody cheats.
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Response from developer
Hi Urvi , We are very sorry to know about your experience with us. Please share your order number at escalations@urbanic.com. We will check and get back with an update. Regards, Team Urbanic
Horribly delayed experience with delivery
I am generally happy with Urbanic and it’s deliverables. However, my recent experiences with Urbanic has just been pathetic. I had ordered a set of 7 items with Urbanic on 6th August and had asked them to expedite it, even if the delivery date showed 17th. I had even told them that I would be leaving country on 18th, and hence would need it asap. On 15th, the order still showed processing. The useless customer care executives continued to ask me to wait without understanding what was the issue. I kept on emailing them, post which, on 16th, the Urbanic team got back to me saying that one item is causing the delay and they could proceed with the rest. The most unprofessional part about this is, that they didn’t care about my situation and waited till the last moment to tell me this. Anyway, even after I told them to go ahead with the rest of my orders, they didn’t proceed with anything and I finally had to cancel my order. This is the second time I’ve experienced this delay, and I am tired of the work you have to do just to hear back from them. This review is for all the people who are waiting for their orders anxiously, please do not order from Urbanic if you have less then 20 days or so, because unlike earlier, they are taking ages. Honestly , I don’t even know when or if they planned to deliver my order at all. Please go for other retail options, if possible, who are more professional and a little bit accountable. Urbanic isn’t worth it.
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Response from developer
Hi there, We are very sorry to know about your experience with us. Please share your order number at escalations@urbanic.com. We will check and get back with an update. Regards, Team Urbanic
I love Urbanic so much especially for jeans❤️
Urbanic has never let me down till date. I’m a tall girl and most jeans are too short for me but i have never faced this problem with Urbanic. Their jeans are THE BEST QUALITY DENIM and i don’t understand why people have negative reviews since i have never faced such problems with them. Their 24*7 live chat support is SO QUICK AND ACCURATE i have never seen any other brand have such an efficient customer service. Love the clothes and the jewelry too. Would not hesitate from recommending y’all to anybody who asks. Even refunds are quick.
The only things is that the delivery time is extremely slow so i hope y’all can improve on that.
Love, regular customer.💕
The only things is that the delivery time is extremely slow so i hope y’all can improve on that.
Love, regular customer.💕
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Worst online shopping experience!
They will send you your first order on time, but the 2nd one will be delayed with zero update.
And when as a customer you follow up, they will show you the worst customer service experience on email and on chats. Basically it seems like they have chatbots to handle chats and emails. Chatbots responses time is 30min to 1hr. and the response does not address your query. It’s the same with emails!
My order was supposed to get delivered by 16th Nov’21 and I got the last update on 12th Nov that my order is ready to be picked up. But their chatbots respond stating ‘order in prep’ stage! They have no clue where my order is, what the status is, or when they are ready. Basically they will not completely stop tracking your order when you order for the 2nd time. Anyways, it’s a frustrating process, I can’t wait uninstal this app and block it from all my site! I rather pay extra and get my order timely then waiting in the dark!
Terrible app and customer service!
And when as a customer you follow up, they will show you the worst customer service experience on email and on chats. Basically it seems like they have chatbots to handle chats and emails. Chatbots responses time is 30min to 1hr. and the response does not address your query. It’s the same with emails!
My order was supposed to get delivered by 16th Nov’21 and I got the last update on 12th Nov that my order is ready to be picked up. But their chatbots respond stating ‘order in prep’ stage! They have no clue where my order is, what the status is, or when they are ready. Basically they will not completely stop tracking your order when you order for the 2nd time. Anyways, it’s a frustrating process, I can’t wait uninstal this app and block it from all my site! I rather pay extra and get my order timely then waiting in the dark!
Terrible app and customer service!
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Response from developer
Hi Andrea, Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at escalations@urbanic.com and we promise to get this resolved quickly.
Extremely bad and slow service
I ordered twice from urbanic. 1st time, I received a different product with poor quality, different design and wrong size but they denied my return request stating that it’s the same product as shown that too after taking 10 days to just process and deny a request. 2nd time, I have made an order 12 days ago and it’s still under processing. For my first order, the same thing happened with my sister living in a different city. Also, they smartly update the delivery status after 1-2 days of delivery to make it harder for the customer to return since they’ll have to check again and again before they can make a return request. This has been confirmed by a few people. Overall, extremely bad service, poor quality and very slow process. Update: been 15 days to the second return request that I sent still no update.
Note for customers:
Check out their Instagram page and you’ll find a lot of other customers going through the same issues. They have a pattern. It isn’t just a one time mistake. They have been cheating and not replying, giving back money, accepting return orders for months. You’ll also find multiple forums people have made to report Urbanic.
Note for customers:
Check out their Instagram page and you’ll find a lot of other customers going through the same issues. They have a pattern. It isn’t just a one time mistake. They have been cheating and not replying, giving back money, accepting return orders for months. You’ll also find multiple forums people have made to report Urbanic.
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Response from developer
Hi SK, We are sorry for the inconvenience caused. We request that you please help us with your order number at escalations@urbanic.com. We will get back to you at the earliest.
Extreme Order delay and bad customer service
I placed my order or 22nd may and I am writing this review on 22nd June. I haven’t received any updates on my order since the past month. It’s not even been shipped. I try to connect with the customer service on a daily basis but they do not even respond to me quickly or fail to take any actions. I still haven’t received the refund to a part of my order. Their customer service is extremely unprofessional and rude. They don’t reply for long durations of time and are extremely unprofessional. I spent a large sum of money trusting this brand but they don’t stay true to their deliverables and I honestly now feel that they are just looting their customers. I sincerely hope that someone takes an action against this brand and their unsincerity towards their customers.
UPDATE- I have canceled all my orders with this trash of a website. I didn’t even get a confirmation whether or not my order is canceled so I don’t even know if I will EVER GET MY REFUND. I recommend anyone reading this NOT TO BUY FROM THIS WEBSITE rather spend your money on reliable brands with good customer service which don’t rip you off unlike them.
UPDATE- I have canceled all my orders with this trash of a website. I didn’t even get a confirmation whether or not my order is canceled so I don’t even know if I will EVER GET MY REFUND. I recommend anyone reading this NOT TO BUY FROM THIS WEBSITE rather spend your money on reliable brands with good customer service which don’t rip you off unlike them.
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Response from developer
Hi Diya, We are extremely sorry for the unfortunate experience you have had with us. We bring fashion across the globe which requires global shipping, hence it usually takes longer than any other e-commerce. With the current circumstances, deliveries are delayed a bit due to many issues in shipping beyond our control, however, we will try to arrange the delivery at the earliest
Pathetic experience , buy at your own risk
I had the worst experience with Urbanic .
The first order I placed was for my birthday . I placed it 25 days in advance , keeping the return and exchange in my mind . They still couldn’t deliver the products on time . It took them 40 days to deliver the product . I had to cancel it .
I thought of giving them one more change and order few products . This time products came after 30 days . Sizes mentioned on the website were totally incorrect . So I had to return few products . It’s been 3 months , I have been following up for my return but not getting satisfactory response from them . They don’t have any contact number , where you can call and ask status . The only way to follow up is through app or mail , which they reply only once in a week and that too mostly auto generated mails mentioning they will resolve this soon . They have taken the products and not giving refund .
My money is stuck. Better use some other online websites . These Guys are big time fraud .
The first order I placed was for my birthday . I placed it 25 days in advance , keeping the return and exchange in my mind . They still couldn’t deliver the products on time . It took them 40 days to deliver the product . I had to cancel it .
I thought of giving them one more change and order few products . This time products came after 30 days . Sizes mentioned on the website were totally incorrect . So I had to return few products . It’s been 3 months , I have been following up for my return but not getting satisfactory response from them . They don’t have any contact number , where you can call and ask status . The only way to follow up is through app or mail , which they reply only once in a week and that too mostly auto generated mails mentioning they will resolve this soon . They have taken the products and not giving refund .
My money is stuck. Better use some other online websites . These Guys are big time fraud .
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Response from developer
Hi yogita@123456, Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at support@urbanic.com and we promise to get this resolved quickly.