New Member
I’ve been a member at another credit union forever that has always been awesome, but not in the Mt Juliet area. Change is always hard with new everything!! Getting a new account opened, a new banking app to navigate, changing auto pays and direct deposits, getting a new debit card and dealing with unknown people is daunting. I decided to tackle it and go local. I’m so happy I did as Every Single Step I had to take has been seamless. The best part is Every Single Person I’ve met has been awesome, helpful and knowledgeable! I’m so grateful to have a credit union right near me and wish I hadn’t waited so long!! Thank You USCCU!
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Protection
The bank protects me from fraud
Ease of use
Things are either too complicated to figure out yourself or just doesn’t work at all. Otherwise it’s a decent app
Love USCCU
Great service
Pleased Customer
Being a member here has been the highlight of my financial journey. They go above and beyond for every member. I recommend this CU to one and all.
Clarksville Branch
Need a Clarksville Branch to compete with Navy Federal. Tons of Federal Employees from Clarksville banked with the Estes Kefauver Branch. Very tempting to switch due to distance.
Community banking
I believe in community relationships therefore, I believe and trust in community banking.
Thank you! for your great customer service and being a part of our community!
Thank you! for your great customer service and being a part of our community!
Services
Thank you for the personal service and the Popcorn
USCCU is the BEST!
I recently moved. My experience with a new “local” bank was disappointing after being a US Community Credit Union customer. I’m used to great service, knowledgeable people and a user friendly website. So I’ve decided to continue using USCCU as my main account!
Zelle
It does not allow you to make transfers from Zelle, it does not even appear
It’s great
It’s great!!!
Our credit union
Such a pleasure working with the folks at community credit union, I truly believe they have our financial success in there interest as they are always making us aware of offerings that could be beneficial for us.
5 Stars
I love the new mobile app. I love the aesthetic how easy it is to the new account.
Rev
Excellent Customer Service and Care.
Professional and Courteous at the Hickory Hollow Branch. Manager and Staff have been Outstanding with a obvious focus on Customer Service and Care.
Charles E. Watkins, Jr.
Professional and Courteous at the Hickory Hollow Branch. Manager and Staff have been Outstanding with a obvious focus on Customer Service and Care.
Charles E. Watkins, Jr.
Don’t like the app
It doesn’t give me everything I need it’s complicated and not user friendly
Reliability
Easy to use
Sign out to soon
I have had some issues with the app signing me out as soon as I login on the app to check my balance. I tried to log back in and as soon as I put in my password and the screen pops up my balance, it logs me right back out.
Checking account
After countless times deleting and reloading app. I’m unable to see my check account info
Pending payments: Don’t Show up
I have been using this app for several years. It is helpful most of the time. In the recent months I have had problems keeping track of payments pending and scheduled. They will disappear on the app and then reappear when posted. I do like the app but it is difficult to track my payments on the app. It has buttons for scheduled and pending but they showed nothing. I take screenshots to help me keep track of payments I have made.
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Can’t copy/paste password
App was great until the most recent update. Now it won’t let me copy/paste my password for my account (I randomize my password for security purposes so that’s the easiest way for me to login). I just end up using the website now since I can still copy and paste there.
