Cannot copy my information for direct pay
Not sure why the ACH & Account number do not work for my checking for direct pay. Whats the point of an online banking app if it is incorrect information and does not work? Now I have to call.
Card blocking
God forbid you block your card temporarily you’ll never be able to unblock it smh
CS at their location on Fletcher is very helpful but I have 1 star cause of their security.
Current or about to be students please don’t use this bank, my account got Hacked, police came to my door to give a delayed payment in a credit card?? then it was a problem to update my personal info over the phone CS is really bad
Zelle doesn’t work
My Zelle doesn’t work in the app and never has. Whenever I ask the workers they have no clue how to help me. Being that Zelle is only available in the banking app, I can never use it because no one knows how to help.
Slow and clunky
This app barely works half the time. Nothing makes sense when trying to find something. For example, the area where you update your address is not easy at all to find. Even when you get bad address fees there is no prompting on where to go. I’ll be keeping my money elsewhere.
