USU Service Management

USU's Valuemation software is a product suite for IT service management and enterprise service management. Valuemation Mobile is an extension of USU's Valuemation software for mobile devices. The app supports end users in self-service as well as support staff and service technicians in the mobile processing of incidents/tickets and service requests. All relevant information at a glance: • “My Services” shows the end user which services he currently uses. In the details you can call up further information about the service and display the current tickets for the service. • “My systems” shows the end user which systems are booked onto him and their status as well as the associated components. • Important messages about malfunctions, already known problems, pending maintenance work, etc. are displayed directly, as are personal tasks. Fast information research: • For search queries, known solutions and instructions are researched in the knowledge base. • Frequently used search suggestions are automatically displayed according to the search entry. • The personal search history shows the documents/objects found in previous searches. Efficient mobile ticket entry and processing: • End users can independently apply for IT and non-IT products and services. • Tickets can be created quickly with the step-by-step instructions and can be accepted and processed directly – even in offline mode. • Important information is automatically collected through preassigned fields. If you are interested in the Valuemation Mobile App, please send us an e-mail with your personal contact details to valuemation@usu.de. You will then receive your login data and will have access to the demo environment. For more information about Valuemation, please visit https://www.valuemation.com