App is pointless. Basic.
The app feels very basic. It’s not worth downloading.
I want to see a graph with my hourly or daily usage. UW is the first energy provider I have been with that doesn’t have this feature. You can’t even literally only submit your meter reading which is pointless as I submit via smart meter.
I want to see my usage hours Etc and when my energy is being used most/ least Etc but there’s no option for this.
It really is the most basic app because you can’t even see what tariff you’re currently on or even the tariff name!
The only way you can see your usage and current tariff details is to wait for your bill as a PDF!! Each mint/quarter!!
It’s basically an app that shows you what services you’re signed up to but can’t do anything with.
Pointless!!
Such a shame because I thought UW were the way forward but they are quite behind.
I have had to download third party apps to see the data this app should show.
Very poor.
I want to see a graph with my hourly or daily usage. UW is the first energy provider I have been with that doesn’t have this feature. You can’t even literally only submit your meter reading which is pointless as I submit via smart meter.
I want to see my usage hours Etc and when my energy is being used most/ least Etc but there’s no option for this.
It really is the most basic app because you can’t even see what tariff you’re currently on or even the tariff name!
The only way you can see your usage and current tariff details is to wait for your bill as a PDF!! Each mint/quarter!!
It’s basically an app that shows you what services you’re signed up to but can’t do anything with.
Pointless!!
Such a shame because I thought UW were the way forward but they are quite behind.
I have had to download third party apps to see the data this app should show.
Very poor.
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Mmactedder
Persistent login issues - no issues on the website with same details!
Unable to log into the UW iPhone app. I keep receiving the error code “CSTL”, despite using exactly the same login details that work successfully on the UW website.
I’ve already updated/reinstalled the app, restarted my phone and tried both Wi-Fi and mobile data, but the error persists.
I tried phoning but end up waiting for ages to get through! This app is broken… it was supposed to make things more convenient.
I’ve already updated/reinstalled the app, restarted my phone and tried both Wi-Fi and mobile data, but the error persists.
I tried phoning but end up waiting for ages to get through! This app is broken… it was supposed to make things more convenient.
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JJTD96
The best decision of our lives
Choose UW over any other utility provider.
You won’t be disappointed
You won’t be disappointed
Rrobertjardine
App bug - transaction notification repetition
Transaction notification recently being repeated. For each transaction, one gets two notifications at same time. There’s no way to notify the app development team, hence a review. Please review.
Tthingsarelookingup
Unreliable
Problems with topping up over the weekend meant that unable to use card when shopping. Inadequate communication with long delays when failing to connect and confirm transfers
SSSam Sonn
