Customer service
Wonder customer service
Function
*update* 3/25/26. The app has gotten 100x better! You almost never have to go into the branch to Mae transactions, ask questions and adding Zelle was a game changer
*update 7/8/2020* I gave the app a 2 star rating two years ago. It was NOT user friendly outside of checking your balance. I can say now that the app is very user friendly. The makeover is great. I can do everything I need to do and even check my credit card info and password info from the app. This was a big deal for me and they have addressed it. Even the aesthetics are better.
The settings functions and lack of credit card information keep this app from being a higher rated app. You can’t see your user name or related email and you can’t see any of your credit card transactions. I dont know if has anything to do with the new website, which isn’t much better. You can’t even reset your own password immediately. An email has to go to the credit union and wait. Not very user friendly for certain functions.
*update 7/8/2020* I gave the app a 2 star rating two years ago. It was NOT user friendly outside of checking your balance. I can say now that the app is very user friendly. The makeover is great. I can do everything I need to do and even check my credit card info and password info from the app. This was a big deal for me and they have addressed it. Even the aesthetics are better.
The settings functions and lack of credit card information keep this app from being a higher rated app. You can’t see your user name or related email and you can’t see any of your credit card transactions. I dont know if has anything to do with the new website, which isn’t much better. You can’t even reset your own password immediately. An email has to go to the credit union and wait. Not very user friendly for certain functions.
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Convenient
I love my Credit Union. I’ve been a customer for 40 years and I will not go anywhere else. The location is convenient and I can go to many atms without extra fees. I feel important whenever I have to speak with someone. I feel like I have my own ‘personal’ banker. I have purchased several vehicles, received home improvements loans and personal loans. They are always prompt, efficient and knowledgeable. Thank you.
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Simply simple
I enjoy using this app, great for check account activities, bill payments and communication with staff.
The Best Bank
I love banking with VA Desert Pacific
