Remove password
Useless in this format. Allow to check-in by verifying last four of phone or something people actually know and I would be happy to adjust this review.
The worst check in app imaginable
I switched to vagary for the sole reason of this check in app.
When I say this app only infuriates clients, that’s an understatement.
It has done nothing but deter clients from ever coming back.
You have 3 options to check in and here’s the problem with all 3
1. Show QR code in confirmation email to camera.
No one can find their confirmation email and when they do the kiosk can’t even scan the QR code lol
2. Show QR code inside vagaries app.
QR code inside app is near impossible to find and their app is clunky and un helpful
3. They can click “check in” and enter their password. But everyone uses apple auto fill to enter their password. So no one knows it.
This is a perfect example of a company that has no business in the industry thinking they know best when they have no real world experience.
I’m switching to boulevard literally only because they have a check in kiosk that just allows your clients to enter their phone numbers
If you read the reviews and how old they are below mine you will realize how little they actually care about their customers and all they want to do is harvest data from your hard earned clients. Den of snakes
When I say this app only infuriates clients, that’s an understatement.
It has done nothing but deter clients from ever coming back.
You have 3 options to check in and here’s the problem with all 3
1. Show QR code in confirmation email to camera.
No one can find their confirmation email and when they do the kiosk can’t even scan the QR code lol
2. Show QR code inside vagaries app.
QR code inside app is near impossible to find and their app is clunky and un helpful
3. They can click “check in” and enter their password. But everyone uses apple auto fill to enter their password. So no one knows it.
This is a perfect example of a company that has no business in the industry thinking they know best when they have no real world experience.
I’m switching to boulevard literally only because they have a check in kiosk that just allows your clients to enter their phone numbers
If you read the reviews and how old they are below mine you will realize how little they actually care about their customers and all they want to do is harvest data from your hard earned clients. Den of snakes
Show more
Useless
The reviews are accurate. Given the feedback and lack of response from Vagaro I can only assume the app fronts as a way to force patients to create and account and download the Vagaro App so they won’t improve it.
It forces clients/patients to have a password that most don’t remember or haven’t set up leading to frustrated patients and embarrassing conversations about it. No better way to start a new client journey than with someone that wasn’t able to check in. Makes your whole business seem disorganized. From a HIPAA standpoint even with a password it cannot be used as everyone’s name shows up on the select screen. Even worse is this is an extra feature you pay separate for. Vagaro please just make this a phone number log in. Like every single person has asked for on here.
It forces clients/patients to have a password that most don’t remember or haven’t set up leading to frustrated patients and embarrassing conversations about it. No better way to start a new client journey than with someone that wasn’t able to check in. Makes your whole business seem disorganized. From a HIPAA standpoint even with a password it cannot be used as everyone’s name shows up on the select screen. Even worse is this is an extra feature you pay separate for. Vagaro please just make this a phone number log in. Like every single person has asked for on here.
Show more
Response from developer
Hello. Thank you for taking the time to share your review. We appreciate your feedback. If you would like to submit this as a feature request, please see this article https://support.vagaro.com/hc/en-us/articles/360021060374 for instructions on that process.
So much potential
Vagaro, I wish this was as seamless as it potentially could be. Please allow the clients to confirm just their number or email to log in, or even just select their name. With the appointment information already uploaded into the check in app, a quick number or email verification by the client would be much easier. I, personally, don’t remember my vagaro customer password and there’s no way around that at check in.
I’m currently using a third party app for check in. On the main screen you select check in, a list of service providers (with pictures) pops up, you click on your service provider, select your name, and we receive a text if it’s our client. Easy, a few clicks, and that’s it.
Logging in is unnecessary for clients at check in. Please make this easier!
I’m currently using a third party app for check in. On the main screen you select check in, a list of service providers (with pictures) pops up, you click on your service provider, select your name, and we receive a text if it’s our client. Easy, a few clicks, and that’s it.
Logging in is unnecessary for clients at check in. Please make this easier!
Show more
Response from developer
Hello. We appreciate you taking the time to share your review. Please reference this article https://support.vagaro.com/hc/en-us/articles/360021060374 if you would like a way to submit this as a feature request.
Please redesign this app
I totally agree with other comment. Please allow check in with only name and phone number, you are making it too complicated. Asking customer to create an account and password is quite silly. Unfortunate, I have to find a simpler check in app to use. This app has potential but it is just too much.
Response from developer
Hello. Thank you for your comments. We take reviews on improving our app seriously. If you would like to submit this as a feature request, please feel free to reference this article: https://support.vagaro.com/hc/en-us/articles/360021060374.
Vagaro, please make this app better!
This app has so much potential! But asking clients to enter a password is silly and unnecessary. We need this app for times that we have stepped away from the desk but still need clients to check in and notify the provider of their arrival. Even if you purchase the ID cards, the client still has to enter a password after scanning the QR code. Please change the process so the client only has to enter in a name or phone number to check in. It could truly be wonderful.
Show more
Response from developer
Hello. We're sorry to hear about your experience. We're requesting those with feedback on our software submit it via a feature request, which you can read about doing in this article: https://support.vagaro.com/hc/en-us/articles/360021060374.
