Highly infested with bugs
I’m a lifetime membership decided to take advantage for the Kickstarter. I have been using a different VPN for years, but decided to save the money and take advantage of the Kickstarter. The problem is I constantly have to delete the software and reload it. It is extremely buggy I haven’t found an exact pattern that works every time it’s like a wild card. I do hope that this group figures out how to get the bugs out. I’m currently putting up with it because my finances are very tight at the moment But I am thinking of going back to a different VPN that works flawlessly and seamlessly for this one I have the VPN working then I leave the house for a while. I come back. I don’t see Internet connection. The Internet will not start either then delete ValeVPN. Then I have Internet then I have to reload it have to reload delete and reload the software every other day or a couple times a day is extremely frustrating. Hopefully there’s a new update soon that eradicates this problem.
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Doesn’t
Terrible UX that hasn’t changed one bit since the product launched on Kickstarter. More importantly, the VPN connection itself doesn’t work more often than it does.
Backer
I am a kickstarter backer, after a year the customer service disappeared and only a few regions remained. Does not answer anything and ignores. I am very disappointed that I believed it. I think I was deceived and other peoples.
Updated review: Terrible policy management
Backed this app with Kickstarter with lifetime membership. Less than a year after they silently changed the rules which make it a total waste of money. Asked them to resolve or refund and completely been ignored. Stay away!!!
Service declining
I backed this app on Kickstarter and was very happy at the beginning. Now the service has steadily declined. Less locations available and connection issues.
Latest version of the app on 26/10 and I get an error message box every time I start the app. So completely useless at the moment.
I want to like this app but they are making it very difficult
Latest version of the app on 26/10 and I get an error message box every time I start the app. So completely useless at the moment.
I want to like this app but they are making it very difficult
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