Don’t fix what’s not broken or you break it.
Honestly, the layout is nicer for the app but having to wait five minutes for the app to open makes me wanna switch banks. You might have times I have to close it. Open it close and open it close it open it just to get the thing to load is frustrating. Please fix the loading issue.
Garbage
Trying to submit my review for the second time. Are you removing poor reviews on purpose? Judging by all the reviews, at least everyone is having the same experience. The old app was just fine, this one load times are awful, it doesn’t retain when you set up “Remember me”, it is way too busy and confusing looking, it’s like someone chewed up the website and barfed it into an app. Just another terrible experience with Valley First.
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Quick view and remember me.
Quick view does not work at all on iso version. No matter what I do it will not work have reset it, delete and reinstalled still nothing.
Every time I click remember me and write my “nickname” sign in all fine. The next time I sign in nothing is remembered username or password I can use passkeys but that’s not the point but also don’t forget no quick view either. The old app was minty and dialled in. I understand trial and error but this is something so simple that was still not fixed after the previous update been over a month now And since my “simply free” account is no longer free without any awareness of said charges now. not a happy camper with you guys have been a member for over 15 years.
Every time I click remember me and write my “nickname” sign in all fine. The next time I sign in nothing is remembered username or password I can use passkeys but that’s not the point but also don’t forget no quick view either. The old app was minty and dialled in. I understand trial and error but this is something so simple that was still not fixed after the previous update been over a month now And since my “simply free” account is no longer free without any awareness of said charges now. not a happy camper with you guys have been a member for over 15 years.
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Load times!
The new app itself isn’t too bad but I did prefer the old one though, basic as it was. If I’m not on wifi though the load time gives windows 95 a run for its money. Please address this, it’s gone from convenient to embarrassing to quick check my balance when I’m out.
Terrible
They changed the app and now I’m unable to access my banking and now I have sent an email and am still waiting to here back 1 week later
Don’t like
There was nothing wrong with the old one , wish this one would just go away
Infuriating
The worst transition ever. Locked out of my accounts for weeks- phone support couldn’t help, short banking hours and short debit machine hours, nearly couldn’t go out on mothersday dinner. Would work for a day or two then need to go in and get a reset account again. Now the app opening is so slow, like 2minutes slow! The actual worst, i was one more lockout to switching banks. Might have some sorted now but still constant updates, changes and new adjustments to learn and redo. Infuriating. Brutal.
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Not a good “upgrade”
This app is so slow, half the time won’t fully open and just stays on the loading screen. And worst part being I cannot connect my credit card- called and got “we’re aware of the issue” it’s been weeks with no change, an update and still not fixed. They took away the internet browser, there’s no other way of viewing my credit card so I had to blindly pay it. There was absolutely no issues with the other app, why “fix”what’s not broken?
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Frustrating
Poor transition to new generation app.
Not working!…
It worked the first time, nothing since! It stays stuck on the logo for ever, nothing happens. I tried an update of my software, nothing either. 😤
Updated review
I still can’t add my credit card. The app load time is embarrassing—I thought it might improve. Your poor tellers are stressed right out, I can’t get near that bank anymore because of lineups— everyone is so confused by this mess of an app. 2.9 review, but it’s us, right? Wow..update June 5 — credit card is still not working. Vf1 reps suggestion was to download the credit card providers app. That’s pathetic
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Login Issue
Every single time I login, I have to change my password as it won’t accept my password keep saying can’t recognize you.
Last time it worked when I changed my password but now it still won’t accept my password, I literally just changed it
Last time it worked when I changed my password but now it still won’t accept my password, I literally just changed it
The App Won’t Open
Over half the time, the app will not open and I am unable to check my balances or do any online banking. I have tried removing and reinstalling the app and it still won’t work. The old app worked flawlessly. Very frustrating and disappointing 😕
Useless App.
I never had any issues with the last valley first app.
This new version is a complete and utter joke. I have had go into the branch three times now because the app. will not recognize my passwords. Complete waste of my time just to try and do simple banking.
This new version is a complete and utter joke. I have had go into the branch three times now because the app. will not recognize my passwords. Complete waste of my time just to try and do simple banking.
Simple and easy to use
Very smooth experience overall. The layout is clear, the app is responsive, and the main banking features are easy to access.
Nothing works
The app doesn’t remember profiles if you click “remember me”, you can’t actually link a credit card despite having one, and the loading in times are HORRENDOUS. I understand needing to update an experience, but the experience at least needs to be functioning. And, after reading other reviews and seeing that you DO respond, that I’m hoping this means you ARE taking people’s concerns seriously and trying to fix it. Because I know that I’ll happily leave for another bank if this keeps being an issue
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Updated review
I still can’t add my credit card. The app load time is embarrassing—I thought it might improve. Your poor tellers are stressed right out, I can’t get near that bank anymore because of lineups— everyone is so confused by this mess of an app. 2.9 review, but it’s us, right? Wow..
Response from developer
We understand your eagerness to complete setting up the new app, and we want to support you. It's likely you'll need to talk directly with an advisor to review your account information and share specifics of your experience to walk-through a resolution. While we can't connect you to an advisor via this platform, they are available and happy to help at 1-888-597-8083, in branch, or if you prefer, via email at contact@valleyfirst.com.
Biometric logins or you can’t use the app.
Requires biometrics for login.. I don’t even use those features on my phone, that’s a no from me.
iPad version required
No difference in screen sizing between iPad and iPhone version. When opening app on iPad the screen is small. The older app was more user friendly that way.
If I could give you 0 stars I would
Your app doesn’t work. The old one atleast worked I don’t care about a nicer looking app I care about being able to login.