App update
This is so much easier to use
Always treated with kindness and respect
The title says it all really. Whether I have 5 bucks or 500 thousand they always treat me good here !
Fabulous Service
The Advisors are all Saints in my opinion. I’ve been helped more than once to access my accounts.
I love the new website. It’s never been easier to maneuver and the look of it is spectacular.
Thanks so much for making things easier!
I love the new website. It’s never been easier to maneuver and the look of it is spectacular.
Thanks so much for making things easier!
Worth switching banks
Credit card STILL not integrated. I have to phone them every time I want a Balance— unreal. Switching Banks
So great!
Love the new app!!!
Mobile banking app
Great service, fast and easy to use
Mainly functional, issue with Apple Pay & no mention of deposit hold
As said, it would be great if the Apple Pay integration were a bit more straightforward and also there’s nothing to clearly tell you if one of your deposits is on hold.
Significant upgrade
Great app compared to the old one
Logging in
It was horrible logging in. My envision accounts and this weren’t linked. I had to spend hours on the phone and go to the branch three times. You should’ve worked out those kinks before launch. 🤬🙁. It was many hours and that wasn’t fair.
Don’t fix what’s not broken or you break it.
Honestly, the layout is nicer for the app but having to wait five minutes for the app to open makes me wanna switch banks. You might have times I have to close it. Open it close and open it close it open it just to get the thing to load is frustrating. Please fix the loading issue.
Garbage
Trying to submit my review for the second time. Are you removing poor reviews on purpose? Judging by all the reviews, at least everyone is having the same experience. The old app was just fine, this one load times are awful, it doesn’t retain when you set up “Remember me”, it is way too busy and confusing looking, it’s like someone chewed up the website and barfed it into an app. Just another terrible experience with Valley First.
Show more
Quick view and remember me.
Quick view does not work at all on iso version. No matter what I do it will not work have reset it, delete and reinstalled still nothing.
Every time I click remember me and write my “nickname” sign in all fine. The next time I sign in nothing is remembered username or password I can use passkeys but that’s not the point but also don’t forget no quick view either. The old app was minty and dialled in. I understand trial and error but this is something so simple that was still not fixed after the previous update been over a month now And since my “simply free” account is no longer free without any awareness of said charges now. not a happy camper with you guys have been a member for over 15 years.
Every time I click remember me and write my “nickname” sign in all fine. The next time I sign in nothing is remembered username or password I can use passkeys but that’s not the point but also don’t forget no quick view either. The old app was minty and dialled in. I understand trial and error but this is something so simple that was still not fixed after the previous update been over a month now And since my “simply free” account is no longer free without any awareness of said charges now. not a happy camper with you guys have been a member for over 15 years.
Show more
Load times!
The new app itself isn’t too bad but I did prefer the old one though, basic as it was. If I’m not on wifi though the load time gives windows 95 a run for its money. Please address this, it’s gone from convenient to embarrassing to quick check my balance when I’m out.
Terrible
They changed the app and now I’m unable to access my banking and now I have sent an email and am still waiting to here back 1 week later
Don’t like
There was nothing wrong with the old one , wish this one would just go away
Infuriating
The worst transition ever. Locked out of my accounts for weeks- phone support couldn’t help, short banking hours and short debit machine hours, nearly couldn’t go out on mothersday dinner. Would work for a day or two then need to go in and get a reset account again. Now the app opening is so slow, like 2minutes slow! The actual worst, i was one more lockout to switching banks. Might have some sorted now but still constant updates, changes and new adjustments to learn and redo. Infuriating. Brutal.
Show more
Not a good “upgrade”
This app is so slow, half the time won’t fully open and just stays on the loading screen. And worst part being I cannot connect my credit card- called and got “we’re aware of the issue” it’s been weeks with no change, an update and still not fixed. They took away the internet browser, there’s no other way of viewing my credit card so I had to blindly pay it. There was absolutely no issues with the other app, why “fix”what’s not broken?
Show more
Frustrating
Poor transition to new generation app.
Not working!…
It worked the first time, nothing since! It stays stuck on the logo for ever, nothing happens. I tried an update of my software, nothing either. 😤
Updated review
I still can’t add my credit card. The app load time is embarrassing—I thought it might improve. Your poor tellers are stressed right out, I can’t get near that bank anymore because of lineups— everyone is so confused by this mess of an app. 2.9 review, but it’s us, right? Wow..update June 5 — credit card is still not working. Vf1 reps suggestion was to download the credit card providers app. That’s pathetic
Show more