Laggggs doesn’t work
Response from developer
Hi — this was a temporary issue and we apologize for any inconvenience. It's fixed in the update rolling out now, and we've also raised the standard plan from 600 to 1250 scans a month at no extra cost. If you'd like your money back we'll sort it, no argument — email team@valuscan.net. If you'd rather give it another go, update the app and it should behave properly.
Love the app but even limited on scans after paying over $100
Response from developer
Hi Varshir — you were right, and thank you for pushing on it. There was a temperarry issue in how yearly Pro plans were being read, and it was capping affected accounts at a fraction of the scans they'd paid for and resetting them on the wrong schedule. That's fixed in the update that's rolling out now. We've also raised the standard allowance from 600 to 1250 scans a month for everyone at no extra cost, and yearly plans refresh every month as they always should have. Sorry it took a review to get sorted — if anything still looks off after you update, email team@valuscan.net and we'll get straight on it.
No free trial period
Good App! Would like to see a new feature.
Response from developer
Thanks Sweenz137 — logging actual purchase price so you get true margin in-app is a great idea and it's on our list. In the meantime, we've raised the standard plan from 600 to 1250 scans a month for everyone at no extra cost. If you want to add detail or have any other idea's message our team, team@valuscan.net comes to us directly.
Scan not accurate
Best app for resale
ValuScan
Response from developer
Hi there, we sincerely apologize for the frustrating experience. A recent minor bug unfortunately caused a troublesome onboarding flow for some of our new users, causing the app to freeze on the ValuScan Pro page. The good news is that this has been completely fixed in the latest update! If you're willing to give us another try, please update the app and you will be able to proceed smoothly. Thank you for your patience!
Fix the app
Response from developer
Hi there! We are so sorry you kept hitting that 'internal error' while trying to scan your pictures! We experienced a very brief system hiccup for 48 hours, but the great news is that everything is completely fixed and scanning is back to running perfectly. If you give it another try, it should be working as smoothly as normal! If you run into any other issues at all, or have any suggestions for us, please feel free to reach out to our support team directly through the Settings menu in the app. Thank you so much for your patience, and happy scanning!