Great ride
Great Ride Experience!
The app is easy to use, and booking a ride is pretty simple. I like that you can schedule rides ahead of time or book one whenever you need it. The Tesla rides are comfortable, and the overall experience is great. Looking forward to seeing more improvements as the app grows!
Response from developer
We’re glad you enjoyed the easy booking process and comfortable Tesla ride! We’re always working to make VAMP even better and appreciate you being part of the journey.
scam
Scam
One and Done
Response from developer
We're very sorry about this experience. The vehicle change, the delay, and the lack of a response when you reached out are not the standard we hold ourselves to. We've shared your feedback with our dispatch and support teams and are looking into what went wrong, including how the address issue occurred. Please contact us at help@vamp.app so we can review your trip directly and make this right. We'd welcome the chance to restore your trust.
Great alternative to uber or Lyft
Response from developer
Thank you for the review! We put a lot of care into our driver screening process because your safety and comfort always come first. We're glad you're loving the fleet and the rates too. We're honored to be your go-to ride and can't wait to welcome you back soon!
Too Difficult to Learn and Use Too many bugs.
Also, the screen designs are horrible for someone with contrast issues with their vision.
Actually I didn’t mistype the address. The app changed it to another address two buildings away. It will not accept the correct address for pickup and sends the driver to the wrong location.
Response from developer
You’re right, your pickup location should be exactly where you set it. We’ve flagged the address issue with our team, and in the meantime, you can drop a pin on the map to lock in your exact pickup spot. For better contrast, try switching to Light Mode under Profile → Theme. If you’re still having trouble, please reach us at help@vamp.app. We want VAMP to be an easy and accessible experience for everyone.
Dont buy this scam
Doesn’t pickup on time
Punctual & Clean
Great rates but not the most reliable
Response from developer
We’re sorry we haven’t been as reliable as we should be for your morning rides, especially when you’ve scheduled them well in advance. We appreciate you continuing to choose VAMP and sharing this feedback as we work to make scheduled pickups more dependable.
Too Difficult to Learn and Use
Also, the screen designs are horrible for someone with contrast issues with their vision.
Actually I didn’t mistype the address. The app changed it to another address two buildings away. It will not accept the correct address for pickup and sends the driver to the wrong location.
Response from developer
You’re right, your pickup location should be exactly where you set it. We’ve flagged the address issue with our team, and in the meantime, you can drop a pin on the map to lock in your exact pickup spot. For better contrast, try switching to Light Mode under Profile → Theme. If you’re still having trouble, please reach us at help@vamp.app. We want VAMP to be an easy and accessible experience for everyone.
Must try
Response from developer
We’re so glad your first VAMP ride was awesome and that our team kept you informed along the way! We really appreciate the 5-star support and hearing that you’ll be riding with us again.
Unreliable
Response from developer
We’re sorry VAMP hasn’t been as reliable as it should be, especially with cancellations and reserved rides. We appreciate you giving us a chance and sharing this feedback as we continue working to improve the experience.
Fast, affordable & Convenient
Response from developer
We’re glad VAMP has been making getting around Dallas fast, affordable, and convenient! We appreciate you choosing VAMP and being part of the ride.
No response from customer support
Response from developer
We’re sorry for the frustration, Nicole. Please reinstall the VAMP app and log back in, and you should be able to access your account again. If you’re still unable to get in, please email our support team at help@vamp.app with your account phone number or email and we’ll be happy to help.
Horrible App
Response from developer
We’re sorry your experience with VAMP fell short, especially with the changes to coverage and the issues you encountered during your rides. We take this feedback seriously and are continually working to make the VAMP experience more reliable and consistent.
Vamp has been my go to since the first ride
Response from developer
We love hearing that VAMP has been your go-to since your first ride! We’re glad you enjoyed the early pickup, your driver’s hospitality, and the value, and we appreciate you choosing to move different with us.
Worthless
Changed coverage map
Response from developer
We’re sorry for the frustration, especially after you started using VAMP regularly and found it to be a better value. Coverage can change as we expand and refine our service area, and we appreciate your loyalty and hope to welcome Mesquite riders back as we grow.
Fast, affordable & Convenient
Response from developer
We’re glad VAMP has been making getting around Dallas fast, affordable, and convenient! We appreciate you choosing VAMP and being part of the ride.
