Received an unbranded sold on streets worn jacket instead of Van Heusen
I ordered a jacket from the app. I was shocked to receive an unbranded used cheap street jacket instead! Customer care also did not help. Was trying to return but they cancelled the return also. So basically my money is wasted. Van Heusen took my money also and did not give me the product also! Better to donate money to those in need than give it to Van Heusen.
Show more
Response from developer
Sorry for the inconvenience caused. We want to resolve this for you as soon as possible. Please call us at 8105060501 (7 days a week 10 am to 7 pm) or mail us @ happytohelp@abfrl.in to resolve this on priority.
Riddled with issues.
Riddled with issues, first issue is when making payment which is after entering upi id or card details it shows a text stating all products out of stock, had to try 8 times with different product to place an order. Then once ordered every item is shipped separately from different locations in India, I ordered 5 items and all have different courier partners and different arrival date, that’s annoying. Suggestion is to work on app to eliminate bugs plus get a central point through which orders made through single cart check out are dispatched together. Next time I will stick to VH physical store.
Show more
Response from developer
We are sorry for the inconvenience caused. We are working on improving our customer experience. If you need any further assistance, please call us at 8105060501 (7 days a week 10 am to 7 pm) or mail us @ happytohelp@abfrl.in
Froudusters business platform
They show premium clothes on their app and when you purchase any item from the app they ship to you an old used and unbranded product. This happened to me. I purchased a shirt from the app for Rs 2107 . Because I bought the product on company’s own app , I was so faithful that I didn’t record the video of opening the package. Inside the package surprise was awaiting for me. An old, used and unbranded product was delivered to me. On asking they denied for return. THE GREAT FROUDUSTER OF OUR COUNTRY. GREAT BUSINESS.
Show more
Response from developer
Sorry for the inconvenience caused. We want to resolve this for you as soon as possible. Please call us at 8105060501 (7 days a week 10 am to 7 pm) or mail us @ happytohelp@abfrl.in to resolve this on priority.
Worst application for shopping
The application doesn’t work as it never generates an OTP. I accidentally ordered an item from my bowser . After payment debit from my account the ordered shows failed. To get a clarity on it I downloaded the app but even that doesn’t work. I am not sure how genuine this platform is as it has soo many glitches and customer support are not even able to find the details for my order. A well renowned brand with such a bad platform is ironical.
Show more
Response from developer
We are sorry for the inconvenience caused. We are working on improving our customer experience. If you need any further assistance, please call us at 8105060501 (7 days a week 10 am to 7 pm) or mail us @ happytohelp@abfrl.in
Don’t install fraud app
Don’t order online.
I order two shirt of same size and Color.
Only Only one shirt was delivered And they gave wrong status that both shirts were delivered. They don’t have any grievance system. Only way to communicate is through email. Which they never reply or reply after week with our giving any proper reply. They stole your hard earn money. Don’t Install. It’s organise scam
I order two shirt of same size and Color.
Only Only one shirt was delivered And they gave wrong status that both shirts were delivered. They don’t have any grievance system. Only way to communicate is through email. Which they never reply or reply after week with our giving any proper reply. They stole your hard earn money. Don’t Install. It’s organise scam
Show more
Not able to see my orders.
i have ordered 7 items form this vanheusen application. i wanted to return some of the items but this app needed an update but after the update it's been more than 15 days i'm unable to see my orders. Now can anybody tell me how am i supposed to request for return???
i have been trying to contact the vanheusen team but they are responding with nothing.
i have been trying to contact the vanheusen team but they are responding with nothing.
Show more
Poor Delivery
Takes too long time for delivery almost 10 days and not delivering the product as expected date, finally disappointing service
Worst experience ever!
I am traveling abroad in a few days and I wanted a blazer and a belt. I placed order for a ‘grey’ blazer and a belt. Six days later I received the blazer but was ‘dark green’. Of course! There is an option to return the product but am afraid the right one wouldn’t make it in time! And for the belt I ordered 7 days and it hadn’t been shipped out yet! So I requested a cancellation yesterday and although their customer service promised they would do it. Till now nothing has changes in the app and I haven’t received any refund. Funny thing is both the product is in ‘order processing’ status still in the app.
Show more
Experience
I enjoyed online shopping. Since the size of Blazer was not perfect, I requested for return and I got replacement on 17th November 2022.
But, the hanger and cover for the Blazer was missing in the replacement consignment. So will you please send me a hanger and cover at the earliest. Alternatively if you advise your store at Belgaum, I shall personally collect the same.
CA. Purushottam C Bafna
But, the hanger and cover for the Blazer was missing in the replacement consignment. So will you please send me a hanger and cover at the earliest. Alternatively if you advise your store at Belgaum, I shall personally collect the same.
CA. Purushottam C Bafna
Show more
Received incorrect product
We received incorrect product and no response from customer support.
Fraudulent Sales practice
The app says 30 days no questions asked Return policy but when I placed a return request for the same product and when delivery person came to pick up it is stating Brand Mismatch and return could not be completed.
I am returning the same product but it is still showing such thing and I am not able to return my product.
This is so Troublesome and not the ideal way that Ven Heusen has found to sell their products
I am returning the same product but it is still showing such thing and I am not able to return my product.
This is so Troublesome and not the ideal way that Ven Heusen has found to sell their products
Show more
3rd class app
The big cheater of Aditya Birla.
Don’t install app.
They will not refund your money.
They don’t have any customer care number as well.
Don’t install app.
They will not refund your money.
They don’t have any customer care number as well.
Cannot Use Credits or Even Log in to the App
I had returned 2 products due to fitting issue as they dont have an option for size exchange and opted for a refund on the app, little did i know then that i am going to be robbed off my money. Now when i am trying to place an order and use the amount which is credited back on the app which requires an otp but the app doesnt not send an otp to my number i have been continuously trying since yesterday but nothing works and these people cannot even be contacted by any means. I uninstalled the app and tried reinstalling just so that i can complete my order but now i cannot even log in to the app with the very same number which is registered with the Van Huesen App. You guys either resolve this or refund my money
Show more
App is quite slow.
App is quite slow. It keeps refreshing and gets the page to the top on its own if you are trying scrolling down.
Also, the back arrow button on the top left is quite above leading to non responsiveness. I am using a iPhone 12, could be that it is device agnostic issue.
This feedback is shared so that you guys can improve the shopping experience of people.
Also, the back arrow button on the top left is quite above leading to non responsiveness. I am using a iPhone 12, could be that it is device agnostic issue.
This feedback is shared so that you guys can improve the shopping experience of people.
Show more
Worst App they doesn’t provide customer support
Product delivered without price tag and the handbag straps are missing, I have raised the issue multiple times and still no response. pathetic customer service. If you guys doesn’t respond even after this, I would go to your any of the nearby outlet and throw up your product and come.
Horrible app without CCare number
Can you imagine a marketing company in today’s time without a grievance redressing telephone number . The only mode of communication is Mail which is also answered in standard replies stating that your concern will be responded in 72 hours and then nothing happens. I am struggling with returns for the last one week and still not successful. The other uniqueness of this app is that payment on delivery options not available. Once you have made the payment in advance you are at the mercy of this firm. Hopefully someone take note of these shortcomings
Show more
Worst App … Don’t use it … Because they have worst payment interface
I ordered a T-shirt and made the payment on gPay … from G pay the transaction is successful and in this app it’s shows “ Payment unsuccessful.. I am software tester I pretty sure it’s not the problem with “ Pay U “ .. because I made the so many transaction with Pay U and nothing got wrong …U have the worst app and even website also having tons of bugs … I drafted email for my refund ..still no replay .. I never expected this from the brand like Adhitiya Birla
Show more
No Exchange and refund can’t possible
There is no exchange option and refund policy can’t possible . App shows my item is not yet delivered , Mean while I received the same . No option for exchange and refund. Worst app
Refund not initiated after the return pickup
I could have given 0 star if possible. Even 1 star is more for this app.
Very bad return service. I have returned the product one month back but till now there is no response from VanHeusen. The status in app also not getting updated. I sent them mails many times regarding the refund. I didn’t any response from them till now.
This is like a big fraud, not returning the money back even after return product picked up successfully. A complaint should be raised against these fraudster on e-consumer court.
Very bad return service. I have returned the product one month back but till now there is no response from VanHeusen. The status in app also not getting updated. I sent them mails many times regarding the refund. I didn’t any response from them till now.
This is like a big fraud, not returning the money back even after return product picked up successfully. A complaint should be raised against these fraudster on e-consumer court.
Show more
No refund the amount
Payment done successfully but the order didn’t placed .i mailed you regarding that complaint but no response come from your side. Either u respond your customer or provide some responsible staff.
Response from developer
Hi! We are sorry for the inconvenience caused. Please share your order/shipment number at appfeedback@vanheusen.com. We will get back to you at the earliest.