Frustrating
Extremely inconsistent. When it works, which is maybe 50% of the time, it’s great. But good luck on the off times. Not worth the hassle.
Not a sure app
I use the app and it is very sketchey, sometimes-it works great and a lot of times it will not. It’s very frustrating.
Won’t Let Me Give!
I would love to give a great review but can’t. As a new parishioner, I asked our Office Manager how to give and she said to go to Vanco on the web for procedures. I did that, but nowhere on their home page do they explain to users how to GIVE through their company. I wrote to them and they directed me back to our Office Manager. They could have told me to download the Vanco Mobile app, but didn’t.
Then, on the app, I created and account, found my parish, and typed in a contribution amount. And there the app stalls, with the “Continue” button faded out. I tried logging off and on again, as well as powering off and restarting my smart phone. Same issue - I can’t progress the actual giving, which is what the whole app is supposed to be about. Useless.
Then, on the app, I created and account, found my parish, and typed in a contribution amount. And there the app stalls, with the “Continue” button faded out. I tried logging off and on again, as well as powering off and restarting my smart phone. Same issue - I can’t progress the actual giving, which is what the whole app is supposed to be about. Useless.
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No good
Always logging me out or making me find my church again. Not a good app
Terrible customer service
There is no way to get ANY customer service from within the app. My church has multiple funds to donate to but only one fund is showing up in my app. Found a number to call but they would not even talk to me. Told me I had to contact the church administrator who happens to be the one who gave me the number in the first place.
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