Frustrating
Extremely inconsistent. When it works, which is maybe 50% of the time, it’s great. But good luck on the off times. Not worth the hassle.
Not a sure app
I use the app and it is very sketchey, sometimes-it works great and a lot of times it will not. It’s very frustrating.
Won’t Let Me Give!
I would love to give a great review but can’t. As a new parishioner, I asked our Office Manager how to give and she said to go to Vanco on the web for procedures. I did that, but nowhere on their home page do they explain to users how to GIVE through their company. I wrote to them and they directed me back to our Office Manager. They could have told me to download the Vanco Mobile app, but didn’t.
Then, on the app, I created and account, found my parish, and typed in a contribution amount. And there the app stalls, with the “Continue” button faded out. I tried logging off and on again, as well as powering off and restarting my smart phone. Same issue - I can’t progress the actual giving, which is what the whole app is supposed to be about. Useless.
Then, on the app, I created and account, found my parish, and typed in a contribution amount. And there the app stalls, with the “Continue” button faded out. I tried logging off and on again, as well as powering off and restarting my smart phone. Same issue - I can’t progress the actual giving, which is what the whole app is supposed to be about. Useless.
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No good
Always logging me out or making me find my church again. Not a good app
Terrible customer service
There is no way to get ANY customer service from within the app. My church has multiple funds to donate to but only one fund is showing up in my app. Found a number to call but they would not even talk to me. Told me I had to contact the church administrator who happens to be the one who gave me the number in the first place.
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News User
I don’t see where I can find my church. I would give this NO stars, but that isn’t an option.
Glitchy and you cannot delete your banking information
Glitchy and you cannot delete your banking information. I called Vanco for help and they won’t help me.
Doesn’t work on my phone or iPad
I am unable to donate because when I get to the frequency of the donation, the drop down freezes with a blank page, and unless the frequency is filled out, you are unable to advance.
Can’t find my church
Our church has used this app for a few years now and it’s so finicky. I can find it on the website but on the app it states it doesn’t exist. Extremely aggravating.
Search function needs help
This is a useful way to give to our church, but the search function to find your church needs some attention. The search should bring up churches regardless of spelling, etc when you are searching for something as common as St. Paul’s - if your church entered the name with Saint spelled out, it doesn’t find it, ditto if they do St with a period or without a period, or Paul’s with our without an apostrophe. If you are looking for St. Paul’s all the options should come up. Also would be handy to let you search by zip code.
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App will not complete transactions.
Not sure when it stopped working but the app is now useless. I have worked with our church contact with no results. There is no direct technical support which I think is appalling.
The basic problem is that I can enter everything to the point where you are supposed to review the transaction and the continue to review button will not work. On an iPhone 14 so not old tech.
Will need to abandon the application. Very frustrating.
The basic problem is that I can enter everything to the point where you are supposed to review the transaction and the continue to review button will not work. On an iPhone 14 so not old tech.
Will need to abandon the application. Very frustrating.
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One of the most unusable apps ever
There are so many problems with this app. First, as you are signing up, it resets if you leave the app. So if you use a password manager for security (you are using one right? This isn’t 2003) you have to start over. Then when you get to the point of checking your email for the verification, guess what, you have to start over again. But now an account exists. So now you have to rest your password, which you try to get smart and do on your PC, which for some reason doesn’t carry over to the app. I am pretty close to having my church switch to another service as this is ridiculous.
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Awful
It goes back to “find organization” page every time I go to another app. I can’t get my account created because I when I need verify my email address I can’t enter the code. Truly pathetic.
Frustrating
When signing up and you leave the app to go to your email to get the confirmation number the app resets and you can’t enter the confirm number. That needs to be fixed.
Terrible
This app is terrible, better than Give Plus but still pitiful. It will not save CC information. 8/10 times gives error and doesn’t process payment. They don’t offer tech support directly to the user.
Just awful choose a better solution with choosing for your organization
Just awful choose a better solution with choosing for your organization
STILL NEEDS WORK
Even though I tell the app to keep me logged in, it logs me out every single time.
Also, you have to leave the app to actually to complete the transaction.
Also, you have to leave the app to actually to complete the transaction.
App doesn’t allow me to sign in
I only use the app to review my past transactions because it I has never been easy to use. Now I can’t sign in at all….I submit my email and it doesn’t request a password.
Why even have an app?
Why even have an app?
App Unreliable
I’ve used the app several times but it never works consistently. May need some updates but not sure what. App is a great concept.
Go back to Give+
Ever since they migrated to Vanco I have not been able to set up recurring giving…
This app is annoying, you think you’re logged in BUT your not.
I wish they would have left Give Plus alone
This app is annoying, you think you’re logged in BUT your not.
I wish they would have left Give Plus alone
What is wrong with this app???
I was using this app for quite a while and it was working fine. Having to do the picture verification so often was annoying but I could live with it. Lately when I open the app it just says Loading please wait and just spins. I tried turning my phone off and restarting but it doesn’t help. If you click on the link that it suggests when it’s just spinning it takes you to a screen that makes you start over by finding your organization which takes FOREVER!! Then it didn’t work anyway! You need to fix this app YESTERDAY or I’m done!
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