Stole my money
Be careful of this app. Didn’t ask for more sessions and was charged for two more months and only received one months back. Worst experience Iv ever had dealing with customer support. Wouldn’t recommend this app.
Good content but app experience made me give up.
App is very frustrating to use
Banner is stuck on forgot password above
When I try to change preferred contact to text, it gteys out continue
Keep getting an ad to use the app even though I’m in the app
Banner is stuck on forgot password above
When I try to change preferred contact to text, it gteys out continue
Keep getting an ad to use the app even though I’m in the app
Scams
Paid 1k and the meetings got rescheduled also never showed up to the meetings and when I checked the weekly schedules, they removed all the sessions we were supposed to have. So I paid for nothing. The 5 star reviews are most likely fake and the same goes for the ai “tutors” and also deleted my account after paying. It’s embarrassing to scam people who are trying to learn.
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Service and payment
Service is usually delayed. Most of the experience will be trying to communicate through the computer because of the delay. They don’t offer refunds even if they charge you for 8 hours and you don’t use it.
Nothing works right and the app freezes constantly
Stop reworking the app before your new versions are properly tested. It's like watching amateur hour developers push new versions that straight up crash after 30 seconds of use.
SUBSCRIPTION SCAM!!
We set up weekly tutoring sessions and the instructor had an emergency event and could not make one of the sessions and now this dishonest company wants us to pay for another month to accommodate their issues. Do not sign up with them. I would guess that the 40k reviews are fake AI generated trash as well. good luck to anyone like me dumb enough to believe that they really care about anything but your money
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As a tutor, I love working with the students but have issues with the platform, billing, and app
It seems that my students are billed weekly or monthly, regardless of whether we have a session. At the same time, I am only paid as a tutor for actual sessions by the minute. So Varsity is stacking cash while tutors get paid rather little (they advertise $40/hr but in reality, we start at only $18/hr and get minimal incentives for repeat sessions). I’ve been with the platform for about 2 months now and enjoy my time with my students very much, and have been able to accommodate their schedules and overall they report having a great experience with me. However when a student cancels their contract, all our message history is immediately erased without warning and I can no longer contact them and I get a weird email from Varsity about “no follow up needed.” They just disappear into a vacuum. At one point I had 5 students/week. I now only have 1 adult learner without any billing complaints (their work pays for it), and another adult learner who is in limbo and asked me for help and clarification on how many times we actually met. It’s not really possible to see my earnings by student nor how many actual meetings we had. I can see how much I’ve been paid in a week, but not scoped by student.
I find their messaging system doesn’t work well on older phones (on the web or app), and the Varsity tech support could only tell me to update my iOS and my app. They use AI for first line help which is useless, so I’m often having to email different teams to escalate issues, which is a waste of my time (that I also don’t get paid for).
My students find their Live Learning platform difficult to use to screen share. I like the whiteboard feature, but I have to explain every.single.time to my adult learner students how to properly share their screen, which takes time away from our learning session.
The iOS app has been getting a lot of updates over the past few weeks, which is good in theory but also annoying as I’m trying to hop on to message a student, for example before a scheduled meeting or if a session dropped due to WiFi or something else.
Overall, I appreciate the philosophy of this platform and the students I’ve connected with. Unfortunately, the actual tech and the billing issues I hear about from my students make me wary.
I find their messaging system doesn’t work well on older phones (on the web or app), and the Varsity tech support could only tell me to update my iOS and my app. They use AI for first line help which is useless, so I’m often having to email different teams to escalate issues, which is a waste of my time (that I also don’t get paid for).
My students find their Live Learning platform difficult to use to screen share. I like the whiteboard feature, but I have to explain every.single.time to my adult learner students how to properly share their screen, which takes time away from our learning session.
The iOS app has been getting a lot of updates over the past few weeks, which is good in theory but also annoying as I’m trying to hop on to message a student, for example before a scheduled meeting or if a session dropped due to WiFi or something else.
Overall, I appreciate the philosophy of this platform and the students I’ve connected with. Unfortunately, the actual tech and the billing issues I hear about from my students make me wary.
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Frustrated
Every time I open the app to use it there is another update. It is great you are trying to fix things, but maybe you could group them together more before updating.
Horrible company, horrible platform
this app glitches incessantly. things just straight-up never load, and it is functionally impossible to chat with students/tutors or otherwise use the app. not to mention they charge upwards of $80/hr and only pay tutors $18.
DO NOT USE VARSITY TUTORS
Nothing against the tutors. THE COMPANY IS SKETCHY they will lie, they will bill you, they will charge you after saying they cancelled, they won’t give any confirmation emails, they hide invoices, they will say no to a refund. Figuring out the $506 scam taken out of my account with my bank.
Tutor
Scam. Steals. Unethical.
Schedule layout broken after upgrading
After upgrading to the latest version, the schedule layout has errors and I couldn’t access the link to my session.
Requires some core-policy changes
Varsity Tutors has a lot going for it. I've connected with some great students and navigated a clunky interface (which functions like Zoom but with more glitches) to help those students find greater success. However, I have little choice but to give Varsity Tutors a low star rating until they can rectify some fundamental issues with their policies. The most urgent is the present reality that, apparently, if a student unilaterally pushes back a session till later in the day, even if they gave less than an hour of notice, the tutor presently has no choice but to either (A) agree to the new session time, or (B) forfeit all pay that student that day. Payment for the originally scheduled time is forfeit regardless, without tutor consent.
Today I had a session scheduled for which I did about 3 hours of prep work, due to the student having some special needs. With less than an hour's notice, the student pushed back the start time to when I have a preexisting conflict. Varsity Tutors said they would not pay me for the time the student and I had originally agreed to: "We are unable to process a late cancellation [sic] invoice[,] because the session was rescheduled within the same day. As a result, this update no longer qualifies for a cancellation fee." Such a policy is untenable for prospective tutors; it means we are essentially expected to treat the rest of the day as on-call hours, but aren't being paid to do so.
I will change my rating if this policy is amended, which it urgently needs.
Today I had a session scheduled for which I did about 3 hours of prep work, due to the student having some special needs. With less than an hour's notice, the student pushed back the start time to when I have a preexisting conflict. Varsity Tutors said they would not pay me for the time the student and I had originally agreed to: "We are unable to process a late cancellation [sic] invoice[,] because the session was rescheduled within the same day. As a result, this update no longer qualifies for a cancellation fee." Such a policy is untenable for prospective tutors; it means we are essentially expected to treat the rest of the day as on-call hours, but aren't being paid to do so.
I will change my rating if this policy is amended, which it urgently needs.
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Response from developer
Hi there - Are you still experiencing this issue on the latest version? We would love to help out!
Scam excessive charges
I enrolled in a $300 package. However, I was charged $1,300 and was never granted a refund. They are the worst! I learned nothing from my tutoring sessions which I could have practiced on my own!!!
Bad, not as advertised
Couldn’t find anything. Very confusing. Not flexible
The new update sucks
It won’t let me send the link to my computer or let me log on with my computer
App keeps resetting
Currently, as a tutor, I can't navigate from the Varsity Tutors app to another app (such as my calendar, to check my schedule) without the app resetting and losing my place.
Additionally, the "App Support" button here in the App Store just takes you to the company website, rather than to an app-support page.
Additionally, the "App Support" button here in the App Store just takes you to the company website, rather than to an app-support page.
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charged twice
and it cant be fixed via chat. and I cant talk to anyone over the phone. it is always higher-than-usual call volume.
please be careful what you are signing up for.
please be careful what you are signing up for.
Tutor: Cannot download app on phone
Your update isn’t working on my phone. I am a tutor for VT, and I can no longer access my dashboard or messages on my phone via the app.
Easy to use for tutoring!
I’ve found that Varsity Tutors helps students through matching quality tutors in the app very easily— it allows scheduling and rescheduling very simply, messaging between tutors and students is easy. Recommend.
