This app sucks
The tutoring service is great and all, but I expected higher quality service from the app itself. When doing some practice questions, not all questions are formatted correctly and they repeat questions and answers, making all the results inaccurate and misleading. I can’t believe my parents paid 600$ for this service.
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PPacoTan1233
The new update
I do not like how I can no longer view my package price anymore on the app the program is great I’m satisfied with the tutors I just think the update to the app is overly complicated now and has less to it things seem to be missing from it now
APApp parent
App needs the log in with Google option
The website forced a password update, so I changed to just log in with Google. However, the app doesn’t have that option.
Ppatty_riggs
Horrible
This app is horrible the teachers don’t care and have a attitude when u get thinks wrong my son rescheduled for different teachers and all they care about is money what a shame and scam of my money I will be taking my son out of this and don’t download
QQhehusu
Mac Users and Disabled Students: Please Read Before Using This Tutoring Service
My experience with this tutoring service was unacceptable, and I would strongly caution students-especially disabled students and Mac users-before relying on it for
important coursework.
I came to tutoring because I needed knowledgeable assistance with a Microsoft Word
assignment on a Mac.
Instead, I repeatedly had to correct the guidance I was receiving and protect my own computer from instructions that could have made the situation worse. At one point, l was being directed toward removing or shutting down something related to Google Chrome despite my repeatedly explaining what the computer was
displaying and what the warning actually said.
I ultimately had to troubleshoot the problem myself and
reinstall Chrome.
That is not tutoring.
Students pay for tutoring because they need someone who understands the subject and the technology being used. A student should not have to become the tutor, repeatedly explain the difference between Windows and macOS, defend what they can plainly see on their own screen, and then repair the situation themselves afterward.
This is particularly concerning from an accessibility standpoint.
When a student is already overwhelmed, experiencing a verbal or psychological
shutdown, or relying on technology for accessibility, careless technical instructions can turn an academic problem into a much larger one. sure?" is not an adequate substitute for actually understanding the software and operating system you are advising someone to modify. Tutors who are not trained to support Microsoft Office on macOS should simply say so. The service should then connect the student with someone who is qualified. There is absolutely nothing wrong with a tutor saying, "I don't know how to do this on a Mac." There is
something seriously
wrong with confidently giving instructions without understanding their consequences.
I was fortunate that I understood enough
about my own computer to stop, read the
warnings, troubleshoot the problem, reinstall Chrome, and get it working again. Another student may not be able to do that.
For a paid tutoring service, that standard is nowhere near acceptable.
Based on this experience, I cannot recommend relying on this service for Mac-specific technical coursework unless they can guarantee that the assigned tutor is actually trained in macOS and the Mac version of Microsoft Office.
important coursework.
I came to tutoring because I needed knowledgeable assistance with a Microsoft Word
assignment on a Mac.
Instead, I repeatedly had to correct the guidance I was receiving and protect my own computer from instructions that could have made the situation worse. At one point, l was being directed toward removing or shutting down something related to Google Chrome despite my repeatedly explaining what the computer was
displaying and what the warning actually said.
I ultimately had to troubleshoot the problem myself and
reinstall Chrome.
That is not tutoring.
Students pay for tutoring because they need someone who understands the subject and the technology being used. A student should not have to become the tutor, repeatedly explain the difference between Windows and macOS, defend what they can plainly see on their own screen, and then repair the situation themselves afterward.
This is particularly concerning from an accessibility standpoint.
When a student is already overwhelmed, experiencing a verbal or psychological
shutdown, or relying on technology for accessibility, careless technical instructions can turn an academic problem into a much larger one. sure?" is not an adequate substitute for actually understanding the software and operating system you are advising someone to modify. Tutors who are not trained to support Microsoft Office on macOS should simply say so. The service should then connect the student with someone who is qualified. There is absolutely nothing wrong with a tutor saying, "I don't know how to do this on a Mac." There is
something seriously
wrong with confidently giving instructions without understanding their consequences.
I was fortunate that I understood enough
about my own computer to stop, read the
warnings, troubleshoot the problem, reinstall Chrome, and get it working again. Another student may not be able to do that.
For a paid tutoring service, that standard is nowhere near acceptable.
Based on this experience, I cannot recommend relying on this service for Mac-specific technical coursework unless they can guarantee that the assigned tutor is actually trained in macOS and the Mac version of Microsoft Office.
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HTHeather Trainor
