App hangs up for minutes to hours after using once
I am able to log in and send messages once, then if I leave the app and come back, it will not open again for minutes to hours. This is supposed to be a convenience for us and clients? I think not.
Not sure how to use
How do I login to use this app? It says it should allow the patients to communicate with the provider and receive pictures. It asks for an email to login but nothing to create an account. When I try to access the app it says I need some mars-group.okta account
Helpful app, but could use some updates
It’s a very helpful app to communicate with clients on the go. I appreciate the function of virtual number, regardless of texting or phone calls to ensure privacy. However, the app often is slow and frequently crashes. Also, I have a suggestion. Please make the “Do Not Disturb” setting to allow PM time to AM time (ie do not disturb after 10pm to 8am). It’s not very useful with the do not disturb function to only work during the day.
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DVM
This app is horrible. Not only does it freeze and you can’t load it it just keeps spinning and spinning but you constantly have to remove it and reload it it’s ridiculous. There’s no other app on my phone that has this problem. EXTREMELY FRUSTRATING!!!!
Very glitchy
Very glitchy. If I open it once it will freeze and won’t open again until I delete and reload it. So I end up having to do this multiple times a day. And clients probably wonder why I’m not replying to them. Also wrongly displays when messages are sent (most messages show ‘Yesterday’ after a few hours). When it works like it should it’s great, but that’s not very often.
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S-L-O-W
The recent “upgrade” has made it too slow to be useful. Frequent crashes don’t help. Surely SOMETHING could be done....
Response from developer
Can you please reach out to Abe at vcamobile@vca.com - Thanks
Easy to use!
The new version works great! Easy quick login, and the picture and sticker functions are really appreciated by clients.
Wonderful App- improves doctor patient care
The messenger app is a wonderful resource for vets, hospital staff and clients. It is easy to use and improves client-doctor relationships. Helps us stay connected to our patients and upload photos and conversations directly to the medical record. I love working for a company that puts so much emphasis on improving technology.
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New app is amazing!
The new rebuilt app is excellent. Very stable and really improved over the prior version. Clients love the ability to interact with our teams by text and now it’s even better. Also, the ability to assign a text message to a patient right in the app makes it even easier to manage our medical record. Love his app! Cutting edge for the veterinary world!
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Great App for a Busy VCA team member
To be able to reach my clients from my phone when not in the office is Huge! The new update makes it even more user friendly, nice interface and able to assign communications to appropriate patient smoothly. ❤️ it!!
VCA messenger
Very user friendly! Great option for client communication!
Review
Clients appreciate this communication tool , it can be frustrating when it freezes and must be deleted and reloaded but over all I use it frequently and with successful results
Decent experience overall
I’m currently a VCA DVM in Denver. Overall, the app has worked well and allowed me to communicate with clients without having to be on WoofWare. The main issue I’ve had is that the app freezes and won’t load when being opened through the scheduler app. I’ve had to delete and redownload the app twice now. Hopefully that bug will be fixed.
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Response from developer
Hi Doctor! Great news, we just released an updated version of the VCA Messenger app and would like you to give it a try. If you are still running into issues please email me at vcamobile@vca.com my name Abe.
Fix your bugs, please
When it works, it works well. It does what I need it to do. But most of the time it wont even load the app (yes, I am on VCA wifi) and that alone is beyond frustrating. I have to delete and reinstall almost daily/ weekly. Most of the time i dont think its useful
Response from developer
Hi! Great news, we just released an updated version of the VCA Messenger app and would like you to give it a try. If you are still running into issues please email me at vcamobile@vca.com my name Abe.
Unstable. Have to delete and reinstall often.
app is unstable. It often fails and I have to reinstall. I’ve deleted and reinstalled 3 times this week.
I OFTEN have to re-enter full credentials rather than just my 4 digit code. Why is this? It takes a long time to log back in.
I OFTEN have to re-enter full credentials rather than just my 4 digit code. Why is this? It takes a long time to log back in.
Great...when it works
This app could be extremely useful. When it works I can text with owners, send pictures, etc. But most of the time I have to fully log back into the app which is super annoying. Every few weeks it won’t load the app and I have to delete it and redownload it. And often the most recent text chain does not show up in the app for a while. Please make this app work better
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Response from developer
Hi! Great news, we just released an updated version of the VCA Messenger app and would like you to give it a try. If you are still running into issues please email me at vcamobile@vca.com my name Abe.
Vca messenger
When it works it’s great but have same problem with it freezing or asking me to log in like I’m a new user frequently. Very frustrating.
Response from developer
Hi! Great news, we just released an updated version of the VCA Messenger app and would like you to give it a try. If you are still running into issues please email me at vcamobile@vca.com my name Abe.
Constantly have to delete and re-install
App freezes frequently (every few days) and the only way to get it working is to delete and re-install the app. This is very frustrating and time consuming. Otherwise, very useful for client communications.
Response from developer
Hi! Great news, we just released an updated version of the VCA Messenger app and would like you to give it a try. If you are still running into issues please email me at vcamobile@vca.com my name Abe.
Never works anymore
The updates app constantly requires that I fully sign in with my pin and VCA email. It’s obnoxious and completely defeats the point of texting clients. It also freezes all the time and I have to delete the app and reinstall it. It’s basically useless at this point.
Meh
I’m reinstalling it yet again. It’s handy when it works, but since it often freezes before the login screen, I worry that if clients message me back I won’t see the texts. It’s also frustrating that it doesn’t save notes directly to the patient’s chart. If we forget to add them where we’re next in the office that communication is missing from the medical record.
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