Vector Security User Reviews

What users say

Top reviews

Ring doorbell camera

Ring doorbell video and speed need a lots improvements.

The best

Vector Security with Alarm.com is the forefront in home security. Highly impressed.

Bad service

Camera stop working with no reason and cannot trouble shoot.

Wonderful

I love this company

Front Door Camera

Poor video quality, live video works intermittently.

App works great

I like the ability to control my system from my phone. It would be great if I could cast the video for my phone to my smart tv.

Great service good people

Great service technician when it is

Sir Suggestions

It would be nice if Siri suggestions would have the option to open and close your garage doors.

Horrible.

Almost impossible to do anything because it spins forever before you get to the page you’re clicking. It’s not user friendly at all so you have to click around a lot and wait and wait in between each click. I’ve done all the updates and it’s still awful.

Shotty at best! Alarm goes off can barely hear it! The installer was so impatient!

I really don’t know how to use any part of it that would help if had a real alarm because you can barely hear it! The worst customer service! Asked for camera two weeks ago and never got it! So, did something different on camera. I wish I had not used Vector!!!!!!!! Can I cancel my subscription and keep the equipment since I paid over $1,000 for nothing?!!!!!

Deb Grimsley 1861 Williamette Trace. Hoover, AL 35244
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Cannot access

For some reason, whenever I want to view the camera or when someone is at the door and I go to open the app, it just spins and spins and spins. It will not open. Kind of defeats the purpose. Please fix it!!!!!

Not working since update

On WiFi the app just loads and loads but never connects to my account after the latest update. I have to turn off WiFi to use it. Please fix!

App freezes

Can’t move emergency contacts. App freezes and can’t edit contacts.

Review

Great help and help in monitoring the home from anywhere in the world. Thank you team Vector.

Not working since update

My app just loads and loads but never connects to my account after the latest update. Please fix! App is not usable.

Doorbell camera

I am enjoying my extra security with the Doorbell camera.
I would recommend it to anyone that would want to feel safer.
Thanks Vector!

Mary St CLAIR

Vector

Unsatisfactory

Freezes on Emergency Contacts

Under “Monitoring Settings” > “Emergency Contacts” there are 2 issues.

1) Our Emergency Contacts are displayed in the opposite order they belong. The order is correct with Vector Security.

2) If I attempt to edit the contacts, the app freezes (every time). I have to bail out and log back in.

Worked great until

The app has always been great until about 5 days ago. It no longer loads.

Excellent

I love the system and feel safe!