Velaro Workspace
Support Agent Inbox
About
This app allows support agents to manage customer conversations and tickets on the go. It provides real-time notifications, team collaboration tools, and agent status control. Secure and enterprise-ready, it syncs seamlessly with the web application.
What's New in Velaro Workspace
1.100.0
August 17, 2026
Bug fixes and performance improvements.
FAQ
What is Velaro Workspace?
Velaro Workspace is a mobile application designed for support agents to manage customer conversations and tickets from their mobile devices. It allows agents to view their inbox, accept conversations, send messages, and resolve tickets.
What channels does Velaro Workspace support?
Velaro Workspace supports a wide range of channels including Web Chat, SMS, Email, WhatsApp, and social media channels. It synchronizes with the Velaro web app in real time.
How does Velaro Workspace ensure security?
Velaro Workspace is enterprise-ready with secure login via your organization's identity provider, multi-factor authentication, end-to-end encrypted token storage, and biometric authentication like Face ID/Touch ID.
Can I manage my availability status with Velaro Workspace?
Yes, you can set your availability status to Available, Busy, Away, or custom statuses with emoji support, configured by your administrator. Your status syncs instantly across web and mobile.
Does Velaro Workspace have ads?
No, Velaro Workspace does not contain advertisements. It is a free application designed for business use.
What devices is Velaro Workspace compatible with?
Velaro Workspace is compatible with iPhone, iPad, and iPod devices. It also supports Apple Watch for on-the-go notifications.
How often is Velaro Workspace updated?
The latest version of Velaro Workspace is 1.100.0, last updated on August 17, 2026. Updates typically include new features and performance improvements.
What is the age rating for Velaro Workspace?
Velaro Workspace has an age rating of 4+, making it suitable for users of all ages. It requires an active Velaro account to use.