Verint Appointment and Queuing

Verint Appointment and Queuing

Create exceptional CX

6 ratings
10 reviews
Free

Details

  • Released
  • Updated
  • September 10, 2015
  • June 15, 2026

Features

Verint Appointment and Queuing screenshot #1 for iPhone
Verint Appointment and Queuing screenshot #2 for iPhone
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About

This app helps businesses manage customer appointments, walk-ins, and events to improve customer experience and drive sales. It offers solutions for appointment booking, queue management, and event organization, accessible via desktop browsers as well.

Appointment Booking
Queue Management
Event Management
Customer Experience Enhancement
Sales Driving Features
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What's New in Verint Appointment and Queuing

6.1.8

June 15, 2026

Updates & Bug Fixes: - Fixed an issue in User Profile where invalid shift times could be selected. - Resolved a bug in the Add Customer dialog so the country code is correctly updated based on the entered phone number. - Improved app orientation behavior — the app now defaults to landscape mode on iPads and tablets. - Fixed an issue with updating the “Arrived” status for bookings. View the full release notes: https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing

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User reviews

Amazing!

Thanks for moving two of the main buttons to each other’s positions with the rebrand! That’s totally not a pointless pain the the backside every time I try to assign a role to a staff member 🤷‍♂️😳 Reverse them back for goodness sake 😒

No notifications on mobile phone

We have this version on our PDAs, these notify us via sound & vibration, but the mobile version doesn’t seem to support this?

I love this app - highly recommend

I use this daily as a store manager, I can see how busy my store is and when people are on breaks. Customers seem to like it too as it gives them a process to follow that’s quite easy and helpful.

I couldn't run my store wihtout it!!!

We’ve been using this app in our store for a few years now and I couldn’t live without it.
When we’re busy it helps us to give walk-in customers an accurate wait time estimate so that they can browse the store. They no longer bother our store team so it’s waaay less stressful for us. We can also see and prepare for the customers who have booked appointments online.

It’s easy enough to use though a few features from the desktop are missing that I hope they’ll bring in soon.
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Couldn't live without it

Our store has been using this app for a few years now and I struggle to think what life would be without it. When we're busy it helps us to manage customers by giving them pretty accurate estimates about their waiting time. We also use it to see the customers that have booked appointments with us online.
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Developer apps

FAQ

What is Verint Appointment and Queuing used for?

Verint Appointment and Queuing is used by businesses like stores and bank branches to manage customer appointments, walk-ins, and events. It aims to improve customer experience and drive sales by streamlining these processes.

Can I use Verint Appointment and Queuing on my computer?

Yes, all the key software solutions offered by Verint Appointment and Queuing are also available on any desktop browser. This provides flexibility for managing your business operations.

What devices does Verint Appointment and Queuing support?

Verint Appointment and Queuing is supported on iPhones, iPads, and iPods. This allows for mobile management of appointments and queues.

How often is Verint Appointment and Queuing updated?

The latest version of Verint Appointment and Queuing is 6.1.5, and it was last updated on March 3, 2026. This indicates a commitment to ongoing development and improvements.

What is the age rating for Verint Appointment and Queuing?

Verint Appointment and Queuing has an age rating of 4+. This means it is suitable for a wide audience, including younger users if supervised.

Does Verint Appointment and Queuing have ads?

No, Verint Appointment and Queuing does not contain advertisements. The app is free to download and use without any ad interruptions.

What is the user rating for Verint Appointment and Queuing?

Verint Appointment and Queuing has a rating of 1.0 stars based on 6 ratings. This suggests that current users have had a very negative experience with the app.

Where can I learn more about Verint Appointment and Queuing or request a demo?

You can learn more about Verint Appointment and Queuing or request a demo by visiting their official website at https://www.verint.com/appointment-booking-and-queuing/.