What is happening with the Bluetooth pairing?
It does not work. Is there anything one can do?
Terrible App - 15 minute window to pair the garden or else never
The garden has an awful feature where it can only be paired in the first 15 minutes after plug-in or else it will NEVER PAIR. I missed that window setting up my garden and customer support is non responsive to me because I assume there is no fix. So now I have a garden I can’t configure so I’ll probably throw it out. Recommend buying a different garden that actually allows for pairing and configuration like they claim.
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This simply works for me. Very good.
That said, I’d also like to see Alexa integration.
Not user friendly
I am not savvy with new technology. Therefore I am having trouble keeping it connected to my Wi-Fi. I also have not been able to find instructions in English. Everything seems to be in French. Good thing I know how to grow plants. After they get too tall and hit the lights I’ve been transplanting them to soil. Be that as it may I am having fun growing plants in November.Flower Girl
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Doesn’t even connect!
I thought these reviews were just people who couldn’t get it right but it really just doesn’t work
Works perfectly
Hi. So far it seems the app got only 1-star reviews. Not sure why, as for me it worked perfectly. It connected instantly and I was able to set everything up easily. Great app.
Does not connect
Tried a million times. The app simply does not connect to the garden. Customer support seems to be almost entirely in French. They were clearly not prepared for a US product launch. I’m trying to return my garden. The app is basically useless.
Response from developer
Hello Jamie, We are sorry for your inconvenience. Our App is only compatible with the Véritable Garden CONNECT EDITION and not the SMART EDITION. Could you please confirm that your version is the CONNECT EDITION one? If yes, have you tried to log in your garden within 15 mins of powering on? If you have more trouble, please let our Customer Service know at contact@veritable-potager.com an English speaking person will be happy to help you. Have a nice day
Doesn’t work at all
This application doesn’t work at all
Response from developer
Hello, Thank you for your feedback and sorry for your inconvenience. Our App is only compatible with the Véritable Garden CONNECT EDITION. Could you please confirm that your version is the CONNECT EDITION one? If yes, have you tried to log in your garden within 15 mins of powering on? If you have more trouble, please let our Customer Service know at contact@veritable-potager.com Have a nice day,
Bluetooth doesn’t connect
I have tried several times and the Bluetooth never connects. The app also has a link to a YouTube video that fails to connect.
Useless product without the use of this app.
Useless product without the use of this app.
No Bluetooth connection
Bluetooth does not connect and no online troubleshooting resources. Disappointing product for the price.
Problems connecting
It really doesn’t work! Tried several times!
I agree!!!
Totally agree with the other reviewer. I have also failed to get the 2 to connect! I have to turn the light on and off manually.
Not fit for purpose !
Not fit for purpose !
Does not work
I have tried many times to connect. I thought at first that I did not have the smart model. I checked and in fact I do. I don’t know if it’s the app or the device that is failing. Nonetheless the app does not work.
Bluetooth connection
I have downloaded the app to connect with my Veritable and waited for 15 minutes like instructed... it has been more than an hour and the app still don’t find my veritable via Bluetooth. I have tried resetting my veritable a few occasions for more than 20 minutes and repeating the steps like in the manual but no luck... I have even checked the Bluetooth if it’s running with my other stuff and it’s working fine. The app doesn’t assist you with anything... just a bottom for a link to a YouTube video and the other to connect with your Veritable...
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Not connecting
I tried multiple times to connect, but nothing worked. No documentation. Very bad
Doesn’t work. Doesn’t connect.
Doesn’t work. Doesn’t connect. No matter what
Bluetooth isn’t working
Cannot connect app to Veritable. No enough guidance/troubleshooting on the app or website.
