Sure hope they fix it….
They obviously did no UI/UX testing before replacing the gizmo app. This has to be one of the least functional pieces of SW ever released and it’s not user friendly at all. We were forced to switch to this after gizmo was decommissioned, but there are no notifications when our son texts us, so the one thing it’s supposed to do, it doesn’t…………
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Needs work
The workflow has the looking feel of designed by the engineers who wrote the code. Probably makes sense from the backend, but not very intuitive on the front end. Initial use of the application, was able to edit the profile. An apparent database corruption deleted access to all the profiles, and now profile edit function to rename a selected profile does not work anymore. To change profile role requires deleting the profile and re-adding. Access to the phone – local contacts does not have a back or cancel option in the 1st screen that lists all contacts. In order to get out of this, one must select a contact, continue and then select cancel. Application design limits creation of only one emergency contact. One or two alternate emergency contacts would be desirable.
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thanks Verizon for making this impossible to use.
Apparently, I can no longer use this gizmo app to contact my child watch. Verizon made me download a new app, and now it cannot connect me to her watch.. I suspect we will end up getting rid of the gizmo and buying an Apple Watch because of this. I hate Verizon.
Inconvenient to message my daughter’s Gizmo watch
We now have to log into the app with a password, then receive a code by text, then log in. Lots of hassle just to send a text to my kid.
Too many notifications
The app sends way too many notifications for useless things. For example, when my daughter reaches her step count. The Gizmo app let me set it to receive way fewer pointless push notifications. I’ve tried to limit these notifications, but to no avail in this bloated app.
Bring back GizmoHub
The prompt we needed to move off Verizon to another network + an Apple Watch. Location services are not functionally useful. Add contacts has less granular controls.
Overly Complicated and Poor Customer Support
This app stinks. First, it was extremely hard to get it on my phone. Second, getting it on my wife’s phone was nearly impossible and it took hours with customer service. All we want is to text with our kids gizmo watches which should be easy but turned out incredibly hard.
If you’re not yet a Verizon customer, I recommend you going to another carrier. They must have better customer service and user experience than Verizon. This has been a nightmare.
If you’re not yet a Verizon customer, I recommend you going to another carrier. They must have better customer service and user experience than Verizon. This has been a nightmare.
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Terrible migration from gizmo hub
The app looks decent but it looks like they didn’t do much testing around migrating families from the Gizmo app. Suddenly we have two families, and not easy to resolve. Garbage. Makes me want leave Verizon.
Not an improvement!
The GizmoHub was a great app and convenient and easy to use….this Verizon Family app is NOT an improvement. It’s clunky to navigate, not at all intuitive, and we can’t seem to get our school mode out of east coast time, and we’re on the west coast. Please bring back the Hub or use what was working great there and bring that to the Verizon Family. Very frustrating!
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Difficult to get to work
Downloaded the App. Won’t let me add name and won’t let me continue. Spoke with Verizon suggested reloading the app no help
All the kids messages are gone, not transferred over
All the messages from the gizmo app were not transferred over to the Verizon Family app. all the cute kids messages I saved are gone forever.
Very glitchy, Gizmo app is better
They made me download this for Gizmo watch instead of the Gizmo app which worked great. This app is very annoying to navigate, finicky, and won’t update locations even when I click to reload or do real time tracking location. It constantly pops up “something went wrong, try again”. I really hate it. It fails to send text messages.
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Horrible App!
Just buy an Apple Watch! This is a horrible app it was so much better with the gizmo I’m so disappointed they changed
Hate it!
Was forced to get this app because of our child’s gizmo watch, the gizmo app was simple and easy to use, this app sucks in every way possible! Can’t even put it on my wife’s phone, says it’s not compatible! The gizmo watch app was and worked great. More often then not, when an app is updated or upgraded in some way, its user friendliness is worse!
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Hard to navigate
This app is not at all intuitive. Difficult to access and create chats with the gizmo watches. Difficult to locate features and settings. The gizmo app was far better.
Genuinely hated it, it reset my phone and blocked some of my apps and it won’t let me delete it!😡
0/10 don’t recommend
Software
Great application. I see you are constantly improving location precision. Please try to work on the “freezing of the app” and speed. Thank you
More Apple Watch app options, please!
The app is pretty limited on the phone, but basically useless on a watch. I have the cellular version of an Apple Watch, so I don’t always have my phone on me. I would like to be able to send and receive messages to my son from my watch. Currently, I can just see that he sent a message, but I can’t read it or listen to it, which kind of defeats the purpose.
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Bug when Logging in
The mobile verification code input field is not functional. Upon clicking the field, it immediately kicks back out to the phone number field. Absolutely broken function.
New permission tier needed
Approved contacts should be able to send and receive texts from a Gizmo Watch user without being able to see their location. Please add a permission tier between Calling Contact and Caregiver!
