Verkada Command in your pocket
I love that most functions for Command managing locks are accessible in this app, but it would be more wonderful if the Schedule function could also be on my phone app. Nice that I can use my iPad, but that doesn’t fit in my pocket.
Bad update
This would have been 5 stars prior to the most recent update. No matter what I do I can’t login to the app at this point in time.
Great capabilities, less than desirable licensing fees
While I appreciate the system, the exorbitant license fees pose a significant barrier to potential market penetration.
Our organization would likely have installed more camera units and or additional equipment if the fees were more reasonable. However, the app version could be enhanced with additional capabilities, such as the ability to toggle cameras relative to the zone to follow a person of interest while using a mobile device.
The majority of our site viewers multitask and are mobile throughout our three properties. Therefore, they would benefit from the ability to avoid exiting a camera and searching 110 cameras for a person of interest.
Our organization would likely have installed more camera units and or additional equipment if the fees were more reasonable. However, the app version could be enhanced with additional capabilities, such as the ability to toggle cameras relative to the zone to follow a person of interest while using a mobile device.
The majority of our site viewers multitask and are mobile throughout our three properties. Therefore, they would benefit from the ability to avoid exiting a camera and searching 110 cameras for a person of interest.
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Best Mobile App
Verkada’s mobile app is the best mobile app of any cloud provider that I’ve used.
v4.38.0 Cameras don’t update
The IOS app used to stream all cams in real-time. Now the cameras don’t update at all. They show a still, and you have to select one camera to get real-time video, not a group/site.
This is a local LAN with no firewall in the way. Can we just have real-time on the Cameras view back or add Grid view as per the browser? Really frustrating!
This is a local LAN with no firewall in the way. Can we just have real-time on the Cameras view back or add Grid view as per the browser? Really frustrating!
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App slow and freezes
Some work needs to be done on the Verkada Command app. It constantly freezes and is tough to scroll through.
Upgrade = Downgrade
This was a great cell phone app but the last two versions in August 2025 eliminated live steaming of the cameras in the grid view and replaced with a swipe to refresh. I have 8 cameras and have to open each camera view separately to see a live streaming view. Please fix this! Fortunately live streaming in camera grid view is a feature available using my laptop.
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Disappointed
Our neighborhood installed cameras in 2023. Because of the clarity and the need to update our home cameras, we invested, yes…invested $$,$$$ in having Verkada cameras installed at our home. Six total! We were also told that our city uses Verkada, so it was easier to confirm the investment that we were making to keep our home safe. In October of 2023, five cameras and a doorbell camera were installed at our home. I've always had concerns about three cameras and their clarity. Nothing is clear! Faces, vehicles, even plants and trees!!! Maybe 6 months, the app seemed to work well. Bugs looked like twinkle stars, and you could go back to locate the neighbor's cat. Now nothing. The screen bounces around, and you can't clearly see a bird, bug, critter, or burglar. My neighbor's camera can pick up people and movement better than what we have. And I've checked our settings! Fix the app! I'm tired of it bouncing around. I will work on having my cameras replaced by the seller.
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Response from developer
Thanks for your detailed feedback — we’re sorry to hear about the issues with clarity and app performance. It’s possible this could be related to the cameras’ autofocus. Please reach out to support@verkada.com for assistance.
Buggy app
App will not open most of the time
Buggy Camera View
I just want to simply livestream our 15 cameras from the grid view. It works for 5-10 seconds upon opening the app then all streams go black. One or two cameras occasionally come up for a few seconds then go black again.
Extremely slow/unusable to look back at footage. Sometimes it freezes up on certain frames and you can never see what actually happens.
I would expect so much better considering the insanely high prices of hardware and licenses.
Extremely slow/unusable to look back at footage. Sometimes it freezes up on certain frames and you can never see what actually happens.
I would expect so much better considering the insanely high prices of hardware and licenses.
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Response from developer
Thanks for your feedback — we’re sorry for the trouble. Please reach out to support@verkada.com so we can help resolve the livestream and playback issues directly.
Decent
The latest update has somehow managed to log me out, and magic links will not log me back in. Overall the app has been pretty stable, and generally works well.
Response from developer
Hi, we recently had to make a change to passkeys. Can you try deleting and remaking your passkey and see if that fixes the issue for you? Thanks for the feedback!
August 2024 Update
Used to love the command app. It was flawless and so user friendly. New update in August of 2024 absolutely ruined everything. Seems nothing on the app will work or connect since this update.
Works Well but…
This app works really well but sometime recently when I try to log in to the App with my Authentication code, the verify button is on the top of the app screen and I can’t actually press it to log in. I don’t know when this issue first started or if it’s something with just my phone.
Can’t remote unlock doors on iPhones only
Recently we’ve lost the ability to remotely unlock doors using the command app on iPhones only. All the doors show offline and the unlock button is greyed out. Both the website and my android phone can still do this. Company only supplies iPhones so this is a big issue for our site admins.
2FA and Dynamic Island
I can’t get past the 2FA because the “Verify” button is behind the Dynamic Island.
App is 100% unusable after update
I can’t even use the app now because when I click login there is no field popping up to enter my login info. I have no way to login to use it. Very frustrating as I use this for work to manage my department. I can use the web browser to check things but the app was much easier to use. Please fix!
Response from developer
Hi, we're sorry to hear that you're having issues logging in. We want to let you know that we've fixed this issue in the next release and it will be released soon. If you are still facing issues after updating, please contact support@verkada.com and we'd be happy to further assist you, thank you!
Best solution on the market!
Verkada is the one stop shop for everything physical security. Couldn’t recommend it enough ⭐️⭐️⭐️⭐️⭐️
Excellent hardware, poor software
I really wanted to like this. The hardware is very good, but the software has so many holes. We spent tens of thousands of dollars on this and are disappointed. Examples: Video intercom does not show who is at the door until you answer it (defeats the whole purpose & video doorbells under $100 do this!). There is no distinct ringtone for the door intercoms, so when someone presses the doorbell, you have to find out which door they are at. Notifications are a mess. No picture is shown (except in text messages). You can’t easily mute the notifications. The notifications are not according to Apple’s standard. You need a license for everything & they are expensive! You need a separate AppleTV to view the video feeds as their previous iPad app is deprecated. There is no Apple Watch app (which would be so helpful!). There was no helpful introduction or setting up of devices. No developer response to Apple Store complaints. No Face ID for security so you have to keep logging in. I could name 100 things that are missing or poorly implemented. A greatly missed opportunity.
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Unable to switch between orgs
Since recent update I’m having to log out and log back in to each organization instead of being able to bounce back and forth like before. Needs to be fixed cause it used to work.
App locks phone
This app freezes my iso phone. The screen locks frozen, I cannot get out of the app, reboot my phone or make or take phone calls. I reported this is with no response.
I though it was my phone, I then got a new iPhone and it does the same thing. I put the app on my wife’s iPhone and she reported the same issue. It’s not every time but it happens on average every 3 times I use it to view video of my office.
What’s more concerning is, should I be in an emergency and this happens I will not be able to call anyone. When I say it freezes my phone it freezes everything. The time does not even change… 3-6 min each time.
Serious issue needs to be resolved.
I though it was my phone, I then got a new iPhone and it does the same thing. I put the app on my wife’s iPhone and she reported the same issue. It’s not every time but it happens on average every 3 times I use it to view video of my office.
What’s more concerning is, should I be in an emergency and this happens I will not be able to call anyone. When I say it freezes my phone it freezes everything. The time does not even change… 3-6 min each time.
Serious issue needs to be resolved.
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