couldn't even input my donor id
I have no problem using the website, but it doesn't seem to sync with the app at all. I had my donor ID number saved on the website, but when I tried to add it to my account on the app, it wouldn't let me, and it felt like I was tapping on nothing.
Plain Jane app that glitches
The app does NOT sync all your blood donations. It will allow you to add an appointment, but once your appointment is complete it never increments the # of donations you made. If you look in your donations history, it may or may not appear there. The list of donations in your history does NOT equal the number of donations they have tallied for you on the front page. Also, it does not allow you to add your Versiti ID to your wallet which would make for an easier QR scan in at your appointment. It does not allow you to log into the app with your face ID even though the app shows the feature is there. Lastly, there is NO way to contact anyone from within the app to resolve/report any of the glitches. It is a very Plain Jane app that has the potential for so much more, but barely works.
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App not working
I haven’t been able to sign in, reset my password, or create a new account. I contacted customer service weeks ago to no avail. Please help! Thank you.
Upsetting
I don’t understand what is going on with your system. I forget username put my email in. I get my username back but then I do forget password put that email in and you say that I don’t even have an account with that email if I didn’t have an account, how did I get my username in the first place it makes this so difficult
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App does not perform—DO NOT DOWNLOAD THIS APP, as It does not work.
App was downloaded months agoso I could sign up for blood donations. I’ve been unable to use the app since I installed it. I’ve only been able to login once and I believe that was just by accident. I’ve had to constantly reset my password. And even after a reset it still says the login fails.
Today, just by coincidence, I was contacted by a Versiti team member to donate blood. I told her I literally just got back from the RED CROSS today from a donation. I explained how I tried to login to Versiti last night and was unable to get my Versiti app to work. The team member said this is a common complaint with people, and she said she would elevate my concerns to the next level. She said they are working very hard to address these concerns. While I was on the phone with the team member, she tried to reset the password at her computer for me and it failed twice on her.
Today, just by coincidence, I was contacted by a Versiti team member to donate blood. I told her I literally just got back from the RED CROSS today from a donation. I explained how I tried to login to Versiti last night and was unable to get my Versiti app to work. The team member said this is a common complaint with people, and she said she would elevate my concerns to the next level. She said they are working very hard to address these concerns. While I was on the phone with the team member, she tried to reset the password at her computer for me and it failed twice on her.
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