Extra charges
They charge me a 100 dollars more than a year ago after using this place! And I’m not even in New York
Disappointing Experience with Vertoe
Really let down by Vertoe. The instructions they gave were totally off, and I ended up at a luggage spot that was closed. Tried reaching out to their support team for help and to get my money back, but no luck. Super annoying and a total waste of time
Could be better
The concept is great. I traveled with my family and we had almost a full day to continue enjoying the city before our flight that evening. We needed a place to store our luggage and we found that..eventually. I had the Vertoe app installed before our trip and planned out beforehand to make sure I knew which location was most convenient to the day’s plans. The downfall of the app/service is that some locations are unclear until you book/pay. The address won’t be provided until booking is complete and some Vertoe locations are housed in businesses that aren’t named or made clear within the app. We didn’t want to book first, as we walked around the block and couldn’t figure out where the luggage storage facility was housed. It took us over an hour to figure out where it was, and cost us one of our excursions for the day. Maybe one day this service will be on par with others.
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Location Discrepancies
I downloaded this app after Googling left luggage services at a train station in an upcoming journey. The Vertoe website said this was available, near Platform 1. When I downloaded the app, there were no Vertoe locations within 100 miles of this train station.
Location was closed
Walked 2 miles to check-in location with all of my luggage. The location was closed. Ruined my afternoon.
