The setup link comes very late
Tried 3 times to ask the magic links to set up the account but took ages to come by emails and the links are valid for 30 minutes only. When I checked the emails and found the links at later time, the validity had already gone! How come such poor engagement model!
Won’t link
The app won’t link to my starling account
Name change still poor
As the title says it’s changed name but it’s still poor. It’s either all online orders only and everything else is based near London. Do you realise there are a lot of people that don’t live and never want to live in london? Do those living further away not deserve offers and discounts too???
Update 2025, well they now offer gift cards and the discount is so poor and they’ve not improved on my previous list of issues. I get better discounts from my employer than the poor 2% for a gift card. Until you cover the UK then this app is useless and starling should stop promoting it
Update 2025, well they now offer gift cards and the discount is so poor and they’ve not improved on my previous list of issues. I get better discounts from my employer than the poor 2% for a gift card. Until you cover the UK then this app is useless and starling should stop promoting it
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Couldn’t log in
Unsure if this is due to incompetence or intentional but they have broken using hide my email on set up as it only fills in the confirm email field then to top it off they have have disabled the ability to copy or paste into either field.
Name change still poor
As the title says it’s changed name but it’s still poor. It’s either all online orders only and everything else is based near London. Do you realise there are a lot of people that don’t live and never want to live in london? Do those living further away not deserve offers and discounts too???
Rubbish
App is rubbish doesn’t link to Santander account
Email link error
Iv just become a starling customer and as I was lookin Theo the app I seen tail cash back would love to try it out but every time I click the email link it won’t let me sign up and just says ooopppsss there was an error I used 2 different emails but still not working properly
Doesn’t work with Starling
Doesn’t let you connect to starling - as soon as you connect it chucks you back to the sign in screen. After that the app is no longer functional and just says “whoops - an error occurred”. This is the exact same problem / behaviour people are reporting back as far 2019 so it seems the developers have no intention to investigate the crash dumps and rectify the problem.
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Bank connection did not work
Can’t connect my monzo also all the offers are online affiliated deals, might aswell use topcashback
Too limited to London
It’s a good idea but it’s limited to London really as there isn't much else.
Joined them at the start and they said they would expand but it never really happened.
Joined them at the start and they said they would expand but it never really happened.
Unsuitable
Not suitable for anyone in the North East, as there are very limited options.
Poor app
I tried to write this review within the app ( but got an error)
The app in principle sounds great, but unfortunately it’s not what’s written on the tin! Like most people I downloaded this app through starling bank. The sign up process is straight forwards, but also a waste of time when you find out there is only 2 retailers near you (I’m in Cardiff) belle italia and cafe rouge! On reading the reviews( over 15months) it’s clear no progress has been made with this app, and tail is only interested in getting sign up’s! I would not recommend wasting your time downloading and signing up, and banks like starling and monzo should stop promoting apps like this until they are fully established like many other incentive apps.
The app in principle sounds great, but unfortunately it’s not what’s written on the tin! Like most people I downloaded this app through starling bank. The sign up process is straight forwards, but also a waste of time when you find out there is only 2 retailers near you (I’m in Cardiff) belle italia and cafe rouge! On reading the reviews( over 15months) it’s clear no progress has been made with this app, and tail is only interested in getting sign up’s! I would not recommend wasting your time downloading and signing up, and banks like starling and monzo should stop promoting apps like this until they are fully established like many other incentive apps.
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I was hopeful
This app seems out of date. Read some responses here on the app that’s several years old. I would still agree with these complaints.
No good places, not much to choose from, and mainly in London.
Sorry but I got really disappointed.. I hope someone is working to make this app better, I got potential! :)
No good places, not much to choose from, and mainly in London.
Sorry but I got really disappointed.. I hope someone is working to make this app better, I got potential! :)
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App: so-so Offers: irrelevant
The app is so-so, some of the user controls are overlapping in the UI.
Offers are irrelevant. Majority of them are for eating out places which is not actual in the times of COVID. Few others are not related to companies you would have hearer off. Did not see single one that would allow me to benefit if I buy online.
Offers are irrelevant. Majority of them are for eating out places which is not actual in the times of COVID. Few others are not related to companies you would have hearer off. Did not see single one that would allow me to benefit if I buy online.
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App deleted
I downloaded the app thinking it would be nice have some cash back, but the places that give cash back are really obscure and far away and certainly not worth making a 50 mile journey to save a few pence. How about having places that people outside London have a chance of getting cash back.
App deleted
App deleted
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Useless
Cash back for a only a few restaurants that nobody ever goes to. And I live in London!
Released far too soon
As the title suggests. You’re just asking for negative reviews. More likely to find water in the Sahara desert than offers on this app.
I don’t live in London or Manchester
Only works on 2 cities… in the whole of the uk. And only 2 English cities at that. If you live in rural England, or anywhere in Northern Ireland, Scotland or wales you’re up a tree.
Only works in London
Title says it all doesn’t work anywhere else but London
If you don’t live in London you shouldn’t bother.
Gave two stars only on the basis it was easy to install on the starling app and the idea is good.
Other than that, there’s no point in using this if you stay in any other major cities in the UK.
3/4 Bella Italia locations (Edinburgh and Glasgow) and that’s it if you live in Scotland - that’s very poor.
Starling should not promote this on their app for two reasons.
Firstly, It only annoys people who download it as there’s nothing throughout the majority of the UK.
Secondly, for the developers of the app. It’s just basically a funnel for bad reviews. People see it on starling, download it, find out that there’s nothing there then give a bad review.
I’d have got concrete offers from companies throughout the UK before I’d launched an app like this.
Other than that, there’s no point in using this if you stay in any other major cities in the UK.
3/4 Bella Italia locations (Edinburgh and Glasgow) and that’s it if you live in Scotland - that’s very poor.
Starling should not promote this on their app for two reasons.
Firstly, It only annoys people who download it as there’s nothing throughout the majority of the UK.
Secondly, for the developers of the app. It’s just basically a funnel for bad reviews. People see it on starling, download it, find out that there’s nothing there then give a bad review.
I’d have got concrete offers from companies throughout the UK before I’d launched an app like this.
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