Victoria's Secret User Reviews

Customer Experience

Positive experience23.0% of reviews
Neutral8.9% of reviews
Negative experience68.1% of reviews

~ Based on 248 written reviews from the US App Store.

What users say

Is Victoria's Secret Safe?

Victoria's Secret—Bras & More appears safe based on user ratings. AppsHunter Safety Score for Victoria's Secret is 96/100.

This assessment is based on 156,921 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.7% of ratings point to a safe experience
1.9% of ratings suggest some concerns
2.3% of ratings point to a risky experience

~ Based on 156,921 App Store ratings for Victoria's Secret.

Is Victoria's Secret Legit?

Victoria's Secret—Bras & More appears to be a legitimate app. AppsHunter Legitimacy Score for Victoria's Secret is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

I loved it

It is the best store

Me encanta

Excelente servicio me encanta sus productos

Are you dumb?

In-store pickup is an absolute disaster. 5 for $35 sale! Wow! Good luck finding 5 things available in the right size. Oh well I will just ship to store. Oh wait! They don't allow that! Can I get something discreetly shipped to my home? Absolutely not! The package or bag will be plainly and loudly labeled; sufficient enough for a neighbor to identify from a football field away. This dynamic is so mind numbingly stupid, absolutely bafflingly dumb, such an immense oversight to the extent that I wonder if corporate managers are literally lobotomized gold fish or they just deliberately want to decrease revenue. Genuinely, from the bottom of my heart, are you dumb?
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Me robaron

Realicé varios pedidos días anteriores y hoy me han cobrado una propina que en ningún momento di autorización de 2,500 pesos. Es un robo porque hoy no he pedido nada y se supone que el total lo dice antes de pagar y lo pagué. Sin autorización no me pueden cobrar

Son unos ladrones incompetente

Me robaron el pedido y me robaron el dinero no compré nada aki

App is pink and red and I can’t place orders

I’m being still heavily damaged mentally, financially, and physically from the data breach in 2024 and have had no help at all and my app is stuck with 2024-2025 rights reserved and my orders have all been rerouted but say canceled on my app

crashes

it doesnt work it asks me to put in my email even tho the account is signed in and I have the lastest update

Worst experience recently

I’m trying to make a purchase, but every time I try to access my account, I get the same error message: “We can’t provide service right now. Please come back later.”
I contacted customer support multiple times, but they showed no interest in actually resolving the issue. They simply told me they had reset my account and asked me to try logging in again later. Unfortunately, the problem still hasn’t been fixed.
It’s extremely frustrating to deal with this, especially when I’m trying to make a purchase. At this point, it really doesn’t seem worth wasting any more time on this app.
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Glitches

The app glitches and does not load properly. The layout and navigation is fine.

Enjoy

Love

App

I guess I won’t shop with you anymore

Your app will not work anymore and I have an older phone and it will not upgrade. It won’t do anything but try to force me to upgrade

Guess you don’t want my business anymore

Upgrades 17 or … 12 isn’t enough

I’d rather find a nice pair of panties than buy a new iPhone with a perfectly flawless face and no damage to it but to use your new app , I have to get a 17? Ok

It passed

I’m shop here very often. I think it’s a little bit pricey. But the brand is worth it. I like to have things that are in style and bash. And presentable. In this also be within my budget with the sales promo codes.

Victoria Secret App is hard to update

I’m an existing member for over a decade and it won’t let me log in on the app.

Never lets me check out

Its always glitching and NEVER lets me check out. I always have to login on a browser and then check out. Hate the app so much.

Tracking

I already have an email that I use in my account. I signed up for marketing emails on a different email that I signed up for on both email addresses. They have the same code. How is that? Also, when I called CS and they looked up my phone number that other email that I don’t use is not linked to my account but the accounts have the same purchases, etc but they’re not linked. How is this possible? Is it some type of tracking since I signed up from the device I normally use on my account?
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Tengan cuidado!

Te pueden robar si no pones atención.

Old school and frustrating

Each and every color is listed as a separate item.

Cart maxes out at 30 items.

Prefer to see items on a mannequin.

annoying popup

Regular functions work fine, but I cannot understand why every single time I go into the app I get the cookies popup. It is incredibly annoying and no matter what I choose it just keeps appearing.

Change in panty

I have been buying these panties for decades, and I am so disappointed. They are not 100% cotton anymore. There’s a lot of other fabrics in them and they are not the same. Please bring back the originals!!!