Redemption
Although I won I never got my money . As fast as we spend the money we should be paid that fast too. Why do we need to verify who we are to get paid. Go through all those steps and yall still kept my money smh…
SShadowWalker9181
Beware! Scam!
They let you Buy but then won’t let you play. The message says that you are not allowed to play due to jurisdiction but then you cannot redeem the money you put in to play. When you contact support they say they have turned it in to technicians but can’t give you a timeframe on resolution.
LLuckyGrandma22
This game is the best of the best
First time playing this game..I have had a darn good time.this game offers a bunch of different games and the bonuses and the the payouts are to die for.
NNannajaco
Criminals
DO NOT PLAY. This company is a huge scam with zero customer service. I had three redemptions on 10/14. The 3rd, which was larger than the first 2, failed without explanation and now my account has been locked ever since. The awful chat and outlook email for customer service are a joke and I don’t even know if a real person handles them. The provide the same statement that a violation was detected and account blocked. They refuse to explain further (because there is no violation). I was also told if a violation is confirmed then a full
Refund is issued - neither of these have happened in 2 weeks. My next step is contacting their corporate office in South Dakota. I’m sure this is all some type of scam, but I will not stop until I receive my money. This is now theft and I have pages of documents showing their retaliatory behavior. DO NOT PLAY THIS CASINO. If anyone has similar experience a class action law suit is necessary
**adding since the “developer” responded. There is NO CONFIRMED VIOLATION. And even if they were the case, no refund was provided. So by your own statement you are not following policy. You have fake address in South Dakota; a fake contact email on Luma Fields website. I have sent dozens of emails and contacted the in app chat with zero success. This is clearly a fraudulent company and reports have been made to the SD attorney general; consumer protection and internet crime department. Everything is documented.
Refund is issued - neither of these have happened in 2 weeks. My next step is contacting their corporate office in South Dakota. I’m sure this is all some type of scam, but I will not stop until I receive my money. This is now theft and I have pages of documents showing their retaliatory behavior. DO NOT PLAY THIS CASINO. If anyone has similar experience a class action law suit is necessary
**adding since the “developer” responded. There is NO CONFIRMED VIOLATION. And even if they were the case, no refund was provided. So by your own statement you are not following policy. You have fake address in South Dakota; a fake contact email on Luma Fields website. I have sent dozens of emails and contacted the in app chat with zero success. This is clearly a fraudulent company and reports have been made to the SD attorney general; consumer protection and internet crime department. Everything is documented.
Show more
11987bp
Broken
Too buggy and no lucky to win
DDanny91C
