ROBBED ME
Response from developer
Dear AaronIsrael37, We take very seriously the issues you mentioned regarding the "24-hour 100% cash back bonus" promotion and the untimely customer service response, and we sincerely apologize for the inconvenience caused. Our promotional mechanics do have specific rules, but based solely on your description we cannot directly pinpoint the exact cause. In order to quickly identify and resolve your issue, we kindly ask you to contact our dedicated support team through one of the following channels: in-game customer service – send the keyword "store review" along with your User ID and a screenshot of your store review; or by email – use your registered email address to send the above information to BrunoReelsCasinoService@outlook.com. This keyword helps our technical team quickly locate your account and related records. We promise that all inquiries will be personally followed up by a live agent within 48 hours, and we will provide a clear resolution regarding your cashback dispute. We will not ask you to repeatedly submit the same materials; we will conduct a one-time thorough check. We are fully aware of how hard-earned your trust is, and we understand your comparisons with other apps. We hope you will give us a chance to prove our sincerity through concrete action. We look forward to your message, and we will do our utmost to help.
Stay away
Response from developer
Thank you for your patience regarding your order. We want to be transparent: sometimes a redemption may fail due to anti‑money laundering reviews that are part of our compliance process, possibly because of your account's standing, or because certain activities may not align with our user agreement. If you face any difficulties, we're ready to assist. You can contact us by emailing from your registered address to BrunoReelsCasinoService@outlook.com, attaching the keyword "store review", your User ID, and a screenshot of your review, or you can use in‑game customer service with the same information. The keyword is only used for sorting and tagging support tickets, so our technical team can quickly pinpoint accounts tied to specific bugs. We will review and respond within 48 hours, and a dedicated assistant will be assigned to solve your problem directly. We also take your suggestions seriously and continuously work on improving game quality and providing more rewards. We're grateful for your feedback and support.
Best app
Doesn’t want to pay redemption request for the money you won
I definitely wouldn’t recommend them to anyone
I will gladly change my review if and when they address this issue and make it right.
Response from developer
Dear Kushgal622, We hope you're enjoying your time with us! Regarding your reward redemption, please know that while eligible orders are normally finalised almost instantly, our platform is legally required to submit every transaction to independent regulatory checks, including anti‑money laundering reviews, to ensure fair play and security. If your order is taking a bit longer, we sincerely regret the wait and are actively engaging with the oversight bodies to speed things up. You can always monitor your order's status on the in‑game redemption page. For any questions or if the delay seems excessive, we're here to help: either reach out via in‑game customer service with the keyword "store review" plus your User ID and a screenshot of your review, or drop us an email from your registered address to BrunoReelsCasinoService@outlook.com with the same details. This keyword helps our technical team quickly identify accounts impacted by specific bugs, as it's used solely for ticket classification. We'll review your case within 48 hours and assign a dedicated assistant to resolve it. We also value your suggestions for improving game quality and are constantly adding new perks for our players. Thank you for your trust and for sharing your thoughts.
This actually is a GOOD casino app
Of a $5 to $15 dollar deposit. Every single time .
No issues.
I’ve tried going to other casinos but I always come back to this one.
Devs did great
