Horrible app and product
Crashes all the time and customer service is useless. Will tell you to “unplug it” and than send you a replacement unit. The record player works fine. The software needs to get fixed
Sometimes great.
Mostly doesn’t feel like working. Tired of unplugging along w Sonos. Too much time spent on system and not enough able to listen. Need to replace this turntable set up.
Avoid
Don’t bother. Buy an Ars-Technica turntable, a pre-amp, and a good set of speakers instead, and make sure none of it requires the Internet or Bluetooth or an app to work. Make sure none of it has any connection to the Internet, and only uses direct wires and cables.
The Victrola app is a nightmare. Expect to have to find your turntable over and over again, every time you want to play a record. Next, expect to spend hours trying to get the app to recognize your wi-fi password.
You will spend far more time setting up your Victrola, over and over again, each time you use it, than you will actually listening to music and enjoying it.
The Victrola app is a nightmare. Expect to have to find your turntable over and over again, every time you want to play a record. Next, expect to spend hours trying to get the app to recognize your wi-fi password.
You will spend far more time setting up your Victrola, over and over again, each time you use it, than you will actually listening to music and enjoying it.
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Garbage App
With the new iPhone updates it will not connect at all. Will not join WiFi and will not play music. Need an update for a player costing $799. Unacceptable.
App is broken. Constant disconnects. Hasn’t been updated in a year
Absolute garbage at this point. I can’t get through 2 songs without the app disconnecting for 5 minutes. UPDATE YOUR SOFTWARE OR REFUND US
Buggy on iOS 26
After a month of not using my Onyx, I discovered tonight that it stopped communicating with my Sonos, giving me a flashing green light.
So I launched this app to reconnect, and the app kept stalling at different parts of the pairing process. Sometimes the app wouldn't see the Onyx, sometimes it wouldn't see the WiFi, sometimes it wouldn't accept a WiFi password, etc. On about my 7th or 8th try I was finally able to connect, and re-pair the Onyx to my Sonos.
The only thing that has changed since I last launched this app was that I updated to iOS26. I'm suspecting this app needs an update now that iOS 26 is shipping on new phones.
So I launched this app to reconnect, and the app kept stalling at different parts of the pairing process. Sometimes the app wouldn't see the Onyx, sometimes it wouldn't see the WiFi, sometimes it wouldn't accept a WiFi password, etc. On about my 7th or 8th try I was finally able to connect, and re-pair the Onyx to my Sonos.
The only thing that has changed since I last launched this app was that I updated to iOS26. I'm suspecting this app needs an update now that iOS 26 is shipping on new phones.
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Support not available, does not work with Sonos, app was not updated since a year ago!
At times, the Victrola device disappears completely from Sonos, requiring multiple resets and restarts.
This has made the experience frustrating and unreliable. As a customer who invested in both Sonos and Victrola for their promised integration, I expected a more seamless and stable solution.
This has made the experience frustrating and unreliable. As a customer who invested in both Sonos and Victrola for their promised integration, I expected a more seamless and stable solution.
terrible app
this app is does not work very well with the stream onyx. needs major upgrade
App not working
Beautiful turntable, but app won’t allow me to connect. I’m guessing it’s a bug. Hopeful a future release will resolve.
So inconsistent
I use the app for a few months. And then it doesn’t work. Now it’s playing at a higher speed and everyone sounds like chipmunks. No it’s not on 45
Unreliable app and product
Worked for a while. Had no issues connecting initially. However, over time unable to reliably connect to the turntable despite deleting and reinstalling the app. And factory resetting the turntable. Sent an email to support, waiting for a reply. Will update review if solution found. If not, would not buy this product.
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Not well thought out
The idea for the product is great but the execution and software that powers this is terrible. The app is buggy, the UX is slow, it drops off the WiFi network and needs to be set up over and over. Again, great idea behind the product but very poor execution from the product team and no fix in sight.
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Turntables don’t show up.
Wish they would fix this app - it used to work. Turntables don’t show up at all. Had to load via a web browser using an IP address and setup as a new device after a couple months of not using it. Turntables still don’t show up in the app, so relying on the Sonos for playback… which means no control of the actual device. Please fix! I’ve paid a lot of money for this.
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2025 and still hot garbage
2025 and it still barely works. Constantly disconnects from wifi, pain to setup, and mediocre experience all around. AVOID VICTROLA
Terrible
Bought this expensive record player and a bunch of Sonos speakers. The record player never just connects always some issue to diagnose. Worst purchase probably ever
Cannot find any Sonos on network except one
I’ve tried everything. I bought this $400 turntable. It works great at my friends house. He opens the big troll app and sees every Sonos on his network. I can only pull the one speaker that I don’t want it to ever use. I removed the app, re-added the app, remove my Sonos app, re-added my Sonos app. Factory resets on everything. I’ve even got the main speaker. I don’t want it to pull completely off my network. I don’t know what else to do.
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Great Turntable, Awful Software/App.
It’s very disheartening that the software for this (expensive) turntable is so bad. It either forgets my default group or does not display any of my Sonos systems. I hope they can turn this around otherwise those reading this review should be wary about purchasing products that advertise Sonos compatibility from this company.
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Embarrassingly awful
One of the worst app experiences I’ve ever had - developers should be ashamed. Absolute garbage.
Not worth the trouble
I had to change network settings and now I can’t even connect the turntable. When it does find the turntable, it won’t always let me configure the WiFi. When it does decide to let me choose the SSID, I put in the correct password and it goes back to the first screen with no turntable installed. It’s not possible to wire this to my router I need the WiFi to work.
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Easy, I suppose. Reliable? not a chance.
It's absolutely true that even with lightning fast Wi-Fi and great signal the Victrola stream simply does not connect reliably about 2/3 of the time. I was willing to accept a buffering delay but more times than not I get no sound at all and find myself reaching for the phone. Open the app. Restart the turntable. Check the app. Check the connectivity. Check the signal strength. Try again. Then- finallly after either 15 seconds or 5 minutes the sounds of the turntable will finally come out of the default speaker. It's hard to get turntable-nostalgic if you have to fool with your phone for 5 minutes first.
I'm currently running a 50' cat6 through my basement and hoping a wired connection will up the experience to simply frustrating instead of practically unuseable. Please repair and update this app and the turntable firmware if it's even possible.
I'm currently running a 50' cat6 through my basement and hoping a wired connection will up the experience to simply frustrating instead of practically unuseable. Please repair and update this app and the turntable firmware if it's even possible.
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