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Service
Outstanding
Dreadful. App for a great coffee shop with fantastic staff generally
Particular since upgrade and introduction of biometrics, the Vidae Cafe App often will not move beyond skip or setup biometrics. What coffee loyalty program needs biometrics in fact any significant security? If someone is able to score a free cup of coffee from you they probably need it more than you do. And then there are days , regularly, around my capetown hood that are just offline several times a month. And so frustrating for staff they have to take the brunt of people’s irritation.
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Excellent service
I always receive good service at Cresta Vida Cafe, Musa and Andile they always bring a good vibe they are so friendly and energetic even when you don’t need anything there you just go and buy something just to get that energy!!
App crashes all the time
This has been the most frustrating app experience I’ve had in a long time. 90% of the time the app hangs and is unusable even in wifi connectivity. What is the point of a loyalty app if you can’t gather loyalty points in the moments when you need to?
