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Service
Outstanding
Dreadful. App for a great coffee shop with fantastic staff generally
Particular since upgrade and introduction of biometrics, the Vidae Cafe App often will not move beyond skip or setup biometrics. What coffee loyalty program needs biometrics in fact any significant security? If someone is able to score a free cup of coffee from you they probably need it more than you do. And then there are days , regularly, around my capetown hood that are just offline several times a month. And so frustrating for staff they have to take the brunt of people’s irritation.
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Excellent service
I always receive good service at Cresta Vida Cafe, Musa and Andile they always bring a good vibe they are so friendly and energetic even when you don’t need anything there you just go and buy something just to get that energy!!
App crashes all the time
This has been the most frustrating app experience I’ve had in a long time. 90% of the time the app hangs and is unusable even in wifi connectivity. What is the point of a loyalty app if you can’t gather loyalty points in the moments when you need to?
Staff at Cresta branch
I must compliment the staff at Cresta, they are so friendly, have always got something nice to say. They get to know their clients and know what you normally order. Please commend them on their service. 😁
Excellent service at Waterfall country estate
vida e caffè at Waterfall Country Estate is consistently amazing and one of those places you can rely on every single time. BBB
The service is excellent — staff are friendly, attentive, and genuinely pleasant to deal with. They get the basics right, which makes all the difference. Orders are made properly, coffee is fresh, and there’s real attention to detail.
If you ask for something specific — like a latte extra hot — they actually do it properly. No eye-rolling, no half measures, just competence and care, which is surprisingly rare.
It’s a consistently pleasant experience: good coffee, friendly people, and a team that clearly takes pride in what they do.
Verdict:
Reliable, professional, and welcoming — exactly how a great coffee spot should be.
The service is excellent — staff are friendly, attentive, and genuinely pleasant to deal with. They get the basics right, which makes all the difference. Orders are made properly, coffee is fresh, and there’s real attention to detail.
If you ask for something specific — like a latte extra hot — they actually do it properly. No eye-rolling, no half measures, just competence and care, which is surprisingly rare.
It’s a consistently pleasant experience: good coffee, friendly people, and a team that clearly takes pride in what they do.
Verdict:
Reliable, professional, and welcoming — exactly how a great coffee spot should be.
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Varied experiences
Not all Vida outlets are the same unfortunately. Sometimes it’s the staff and sometimes the stock of items. I jump between Constantia, Steenberg, Three Arts and Cavendish. The Cavendish one is so bad that it shouldn’t even be called a Vida. But I keep trying. What can I say. I like coffee.
Let us save regular orders
Good app, getting better all the time.
Let us save regular orders. E.g. my daily order always has two items, the same blend, full cream milk, etc. Would save me a minute a day if I could just save a standard order and then select it on repeat.
Let us save regular orders. E.g. my daily order always has two items, the same blend, full cream milk, etc. Would save me a minute a day if I could just save a standard order and then select it on repeat.
Too many app updates
The app, powered by YOYO, is always updating. I use my app at least once a week and every 2 weeks I get to the counter and open the app only to be held at a loading screen. Not being able to access the QR codes to load points, I order without using the app only to see later that it needs an update again. It feels like a conspiracy. They promise you rewards for being loyal but then make the app in such a way that you are not able to use or access these loyalty rewards due to system updates.
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Excellent Service
Thank you to the exceptional service from your cashier to the guy that made my coffee very friendly professional.
⭐️⭐️⭐️⭐️⭐️Service 🙌🏾🙌🏾
⭐️⭐️⭐️⭐️⭐️Service 🙌🏾🙌🏾
Needs to be made simpler
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A Vida loyal fan!
I’ve been a Vida fan since 2007. I love the coffee, love the brand and love that Vida provides top class social and work spaces where people can connect.
app wont open/launch (version 5.5)
since installing the latest app update (v5.5) the app cannot open/ launch on my iphone 15 pro (ios17) at all - it just bombs out. which means i cannot use the app to order, use my app wallet money, earn points, NOTHING. there is no app support i can contact. please fix this!!!
Love this app!
So convenient and on point. It’s helpful, saves time and earn you rewards.
Rating after every use is annoying
App works well and usually there aren’t any issues. But after every use the app directs to the rating screen and at that point I just close the app. It’s a bit much.
Staff
I’ve been going to the Vida in Carlswald shopping centre for months now and I have to commend the staff and their service. It’s not just coffee it’s passion it’s love for people that keeps me coming back. Mpume to be specific is my favourite character. He loves being a barista. He does it with a smile that could light up the world. Today they told me the store is closing down soon and it saddens me because as their time ends here so does mine. I will miss you all
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Faulty
Used to work fine. Now cant delete messages and have a red notification stuck over it all the time for unread messages. Sloppy coding. Stuff like this makes you use your credit up, delete the app, and go somewhere else. Petty? No. Their app has become an in-your-face platform for advertising, while others make just as good coffee without pestering apps.
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Upgrade on membership
Customers who buy more should be rewarded than the average customers. I always take my clients to Videa and should be rewarded for it. Sometimes no tables are available .
App Functionality
App is fine overall, could be a bit faster and smoother but still very good comoared to others. One thing that seems like a simple addition that is lacking is the ability to clear the inbox in one swoop.
