App not working
From the last update this week the app is not working. I can only see a white screen when opening the app. No options nothing is visible. The app and the customer service for claims is quite frustrating. Need to upload some documents for claims but unable to do so due to this issue.
App not working
Very disappointing experience with the Vidal Health app. The app is slow, frequently hangs, blank screens Claim tracking is confusing, and it takes too long to get updates. Customer support is difficult to reach and doesn’t provide timely or helpful responses. For an app that’s supposed to make healthcare easier, it ends up causing unnecessary frustration. I hope the developers improve the app’s performance, simplify the claim process, and provide better customer support.
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Support team
It was very quick resolution provided by Geetanshu regarding my personal info updation as well as the claim processing timelines explanation. Also, claim settlement is within the specified timelines.
After login into corporate Unable to open policy details
After log in into the Vidal app once we click on policy tab app directly redirecting to login page again unable to download my Vidal cards
I am trying from since last one week but still Getting the same Can help to resolve the issue ASAP
Thanks
Jagadesh
I am trying from since last one week but still Getting the same Can help to resolve the issue ASAP
Thanks
Jagadesh
Fast processing of claims
Earlier I was very disappointed with the kind of interactions but off late it’s very smooth, fast and understandable
Feed back
Great service very helpful team. Not a single call or anything is required everything is automated and things are done within the timeframe.
Thanks Vidal team
Thanks Vidal team
Pathetic Service by Vidal Health
very poor support. toll free no only gives basic info and ask to email but emails are not responded to at all.
For a health insurance TPA this kind of delay and lack of support is unacceptable. There is no proper channel that actually helps customers.
For a health insurance TPA this kind of delay and lack of support is unacceptable. There is no proper channel that actually helps customers.
Amazing Support
I have initiated a reimbursement case and it was cleared in two days. Got only one query and that too was very clear. And my claim approved in 1 day
Pathetic app and company as well
I was employee of Au small finance bank and they have tied up with Vidal health, last month during emergency my son got hospitalized and I called on toll free number to register claim but provided numbers were found “does not exist”, even worst after 2 days I tried approached through my organisation but again I failed. Now I am waiting for claim settlement but app is not working since a week and I wish claim get resolve without approaching legal doors
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While saving not able to give proper missing filed details
After filling all the details, not able to save due to one filled empty, but not showing any error message related to that timing filed , needs to go to the each tab and checked again
Quick and easy reimbursement
Easy to claim the reimbursement from the portal and claim settled within 3 working days. No hassle at all.
I couldn’t view claim submission and network hospital option in App
From the login, I couldn’t view the claim submission and network hospital option in the App, I visit to T nagar branch also, no proper response, still I’m facing this issue in my mobile and also I tired 2 more mobiles facing same issue. I don’t whom to contact further. Currently I’m 8 month pregnant, still I can’t view the network hospital…
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App not designed well
App not designed well at all. It is very frustrating to use the app. For example to track claims, there are many entries instead of one out of which most don't show any record. If we go back from claim history we are refused to the home page.
Useless Application
There is an option to give feedback inside the application. But we cannot submit after writing their story 😂. Such an useless application and service. They are just taking money from corporate companies but not helping anybody as there are no network hospitals inside town or within town limits during emergency 🚨
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Smooth claim process
Easy to use and filing and tracking claims is super easy with this app. The process is quick, transparent and saves a lot of time. Very satisfied!
Great experience with the new update
Previously the app was quite difficult to understand and the UI was not at all user friendly neither the process
With the latest updates, they have improved very well. Definitely a 5 star rating.
With the latest updates, they have improved very well. Definitely a 5 star rating.
Very good IPD reimbursement experience
Reimbursement claim for hospitalisation got approved in 2 days after raising claim from mobile app. Without any follow-up. Also the claim progress using sms and app is accurate
Worst TPA for Health Insurance
They will always try to give some kind reasons to not to process your claim. After keeping my claim open for 2 months finally they are asking that a report is missing, On asking there customer doesn’t know which report is required. Worst ever TPA Service. Won’t recommend. Go for Medi Assist.
Document upload option not working
Not able to upload documents for health check up
Upload option not working.
From past few days Ive been trying to upload the documents and unable to, tried even with iPad , no budge
