Terrible Service
Visited the branch for a credit card issue — no help provided. Was told to use their app, but calls are always busy. Completely unresponsive support. One star only because zero isn’t an option.
It works !!! Not sure why negative rating for the app.
It works !!! Not sure why negative rating for the app.
Unable to login to correct account
Hi Team,
I have 2 accounts associated with same number. Now when I try to login using number it logged me in one account only. It does not give me any option to select account. The account it logged in is not the one I want to use. Please help in resolving this issue
I have 2 accounts associated with same number. Now when I try to login using number it logged me in one account only. It does not give me any option to select account. The account it logged in is not the one I want to use. Please help in resolving this issue
Pathetic, not worth banking. Even rural Cooperative banks would be better than IndusInd bank
The experience with IndusInd bank is getting worst. There is no customer service, the app and website logs out every single min. Customer care mom hold time is 45 mins. There many other better banks
Response from developer
Dear Customer, We deeply regret the inconvenience caused. This is not the experience we want our customers to have. Request you write to us on socialm@indusind.com, with your registered mobile number and the error details, to enable us to investigate and resolve the issue. Regards Team IndusInd Bank
Really awesome for NRI customers
This is really nice to have someone in front of you to help you out.
Totally Rubbish
Seriously, don't even bother wasting your time installing this app. I reluctantly installed it as per their team's request, but the service it provides is absolutely horrendous. They take an eternity to pick up a call, and when they finally do, they completely disappear from sight while the call mysteriously disconnects on its own. And if that's not infuriating enough, get ready to endure an eternity in their never-ending queue. It's beyond comprehension why Indusind even bothered creating this app when they can't seem to offer a shred of decent service through it.
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Response from developer
Dear Customer, We deeply regret the inconvenience caused. This is not the experience we want our customers to have. Request you write to us on socialm@indusind.com, with your registered mobile number and the error details, to enable us to investigate and resolve the issue. Regards Team IndusInd Bank
Third class app
When you dont have sufficient people to answer customers queries why do you have such service which is imcompetent of catering customers.
I had been trying to connect to video branch for last 4 days and called 7 times with hold time of 2 hours and never got connected
I had been trying to connect to video branch for last 4 days and called 7 times with hold time of 2 hours and never got connected
Response from developer
Dear Customer, We deeply regret the inconvenience caused. This is not the experience we want our customers to have. Request you write to us on socialm@indusind.com, with your registered mobile number and the error details, to enable us to investigate and resolve the issue. Regards Team IndusInd Bank
Horrible app. Horrible customer service
When I try to login, the app asks me upgrade the app although there is nothing to upgrade.
The bank has horrible customer support. There support staff don’t know issues with their systems. Stuck with a wrong bank.
The bank has horrible customer support. There support staff don’t know issues with their systems. Stuck with a wrong bank.
Video call drops
I was facing a constant call drops from the app, when posted the same question to relationship manager, she has highlighted that it usually happens for IPhone mobiles
They knew the issue yet not solution been taken yet
Very worst experience
They knew the issue yet not solution been taken yet
Very worst experience
The worst service of Video Branch
The worst service provided by IndusInd Bank. For promoting this app, they are inactive our card first then customer care people are saying to download this app and in this app, we have to call like 40-50 times then and only then they can hear our voice. And when we start to say regarding our problem, the video call disconnected. Don’t use this service. It’s really worst and pathetic.
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Poor service
For giving you 1 service they almost take 1 year to resolve an issue , pathetic service and that too after several follow-ups and calls by customer only.
I personally recommend you to download this
This is really awesome app for everyone like I can’t even believe they solved my issue of bank directly on vedio call I highly recommend you if u need to free from any kind of issue this is an angel app for you 🫡😊☺️✅
Worst Service
IndusInd Bank is worst service. For queries customer will call many times but no response. Every time they will deduct money from our accounts this charges that charges. For that charges we call customer care that is waste of time and waste money. Don’t take IndusInd bank Accounts
Poor
Very poor application.
EXTREMELY POOR
We should withdraw all the services from this bank.
Apps do not work, customer support is always in que, even after waiting 40 minutes 3 times a day i am unable to reach them.
This app is updated and when we login it says update the app.
Apps do not work, customer support is always in que, even after waiting 40 minutes 3 times a day i am unable to reach them.
This app is updated and when we login it says update the app.
Worst ever service
Team doesn’t know the process of the escalation. They lie to customers with the dates of raising concerns. Reached them twice after few days after raising complaint. In both calls, they have mentioned to me that complaint was raised on different days. Being a caller, even if I confirm when I called them before they say that they raised complaint on their convenience. But not as per customer called date. There is fairness at all.
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Very frustrating
I entered my mobile number and clicked the submit button. Then Please update app message is coming even though I have latest version. Its very frustrating and not at all user friendly.
Extremely poor app and no service providers available at IndusInd bank video branch
I am an account holder with IndusInd bank for years but really finding bank services on a pathetic note especially the video branch app
Trying to schedule a call and make calls for last 7 days but no response , no connect , no call back
Time to re think for the management on this initiative where you may have spent in lacs , it’s going waste
Pls get the app and people handling it work otherwise it’s becoming a flop show and irritating thing for customers
Trying to schedule a call and make calls for last 7 days but no response , no connect , no call back
Time to re think for the management on this initiative where you may have spent in lacs , it’s going waste
Pls get the app and people handling it work otherwise it’s becoming a flop show and irritating thing for customers
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Useless App
Don’t waste your time installing this app. I tried three days for more than 15 mins each time nobody is going to attend, just a video will be played back and will waste your time. If you want to get done with your work go to branch. Very poor service.
Pathetic customer service
I have natural affinity with the bank for having worked with the Bank in its early days as Assistant Vice President from 1997 to 2000. Recently I tried to activate my mother’s account and add my brother’s name to that account. All documents are submitted from our side. I want to park fixed deposit of one million rupees in that account. Good time has elapsed but job is still not done and I am yet to park my funds. Staff at the branch is cooperative but helpless as centralized systems are apparently lethargic and not within their control.
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