About
This business application provides video customer engagement solutions for contact and service centers. It enables click-to-video chat, skill-based routing, and post-call surveys to enhance customer connections. Requires a paid subscription to cloud services.
What's New in VidyoEngage
19.1.2
May 18, 2020
Updated VidyoClient Library To VC 3.5.21GA Resolved Application Crashes Resolved Device Switching Issues Resolved Issues With Reading Profile Properties From Tenant
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FAQ
What is VidyoEngage?
VidyoEngage is a business application designed for video customer engagement. It offers features like click-to-video chat, skill-based routing, and post-call surveys to improve customer interactions for contact and service centers.
Does VidyoEngage require a subscription?
Yes, VidyoEngage requires a paid subscription to its cloud services to function. The application itself is free to install, but access to its features is dependent on an active subscription.
What devices does VidyoEngage support?
VidyoEngage is available for iPhone, iPad, and iPod devices. It is designed to provide video engagement solutions across Apple's mobile and tablet platforms.
How often is VidyoEngage updated?
The latest version of VidyoEngage is 19.1.2, which was last updated on May 18, 2020. While specific update frequency isn't detailed, this indicates it receives ongoing development.
Is VidyoEngage suitable for businesses of all sizes?
VidyoEngage is ideal for customer contact centers and service centers. Its features are geared towards businesses that want to add a video communications channel to their customer service operations.
What kind of data does VidyoEngage collect?
The operator of the Vidyo system may collect meeting usage data and personal information, such as your screen name and IP address, when you connect. This collection is subject to the operator's terms of service and privacy policy.
How can I uninstall VidyoEngage?
You can withdraw your consent and remove VidyoEngage at any time by uninstalling the application. For assistance with removal, you can contact support@vidyo.com.
What is the user sentiment for VidyoEngage?
VidyoEngage has a high user rating of 5.0 stars based on 4 ratings, suggesting a very positive user sentiment among its current users.
