Vidyut Sahayogi User Reviews

Name: Vidyut Sahayogi
Rating: 3.2 (116 reviews)

Vidyut Sahayogi

WEST BENGALSTATE ELECTRICITY DISTRIBUTION COMPANY LIMITED

💼 Business

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Ui

Interface should be more secure but easy to find, lots of layout works pending.. Good to see its working

az7:64karom

8 months ago

Response from developer

Thank You for writing to us. Kindly provide your advice towards a better app experience by writing to appsupport@wbsedcl.in Our developer team will definitely look into those points.

Server not available

Server not available showing while trying to login at times

GautamDhar

9 months ago

Response from developer

We regret the inconvenience you faced. The temporary service interruption was due to essential system upgradation, during which the app servers were offline. This was informed through links on the login page. The issue has now been resolved, and the latest version 2.1.1 of Vidyut Sahayogi is available. Please update from the App Store to access all features seamlessly. If you still face any issue, please email appsupport@wbsedcl.in with details and a screenshot. We hope you find the updated version working smoothly and would appreciate it if you could consider updating your review — it helps us improve and serve you better.

Pathetic

I could not see the dashboard, recharge section because whenever i am clicking on the consumer details, it is taking me to the webpage of wbsedcl and asking me to login just like the desktop website. Then what is the use of an app

Gleefull customer

9 months ago

Response from developer

Thank you for your valuable feedback. We understand the issue you’re facing. Based on our observation, this problem seems to occur for offline prepaid consumers only. Kindly confirm if that applies to you. Our team is already working on an update to ensure that once offline prepaid consumers are logged in through the iOS app, no additional login will be required to access the dashboard and recharge sections. Thank You again and we appreciate your patience.

Superb App

A lightweight and a very good useful user interface which feels lovely to use. All the information are at the fingertips.

promitbabai

10 months ago

Response from developer

Thank you so much for your kind words! Our design team has always focused on keeping the app simple, intuitive, and user-friendly while making sure all features are easily accessible. Your appreciation will truly make them proud and motivate us to keep improving.

Amazing User Interface

When I looked at the UI for the first time, I couldn’t believe that it’s WBSEDCL app. I must say this new UI design is very rich in terms of look and feel. Kudos to the team.

KetanPatel.In

a year ago

Response from developer

Thank you for your encouraging words! We're delighted that you appreciate the app's simplicity. Our team is dedicated to keeping it clean, functional, and easy to use.

Got potential

Even though there is an attempt made at having a good UI, there’s a noticeable lack of a proper UX.

Mainly, because of the need to re-logging in using an OTP, every single day. The session expiration is extremely short, and is impractical.

Also, the navigation and information architecture isn’t optimised. Userflows are confusing, and the animations are abrupt, with no easing (they are linear).

It has got great potential, with its cleanliness. But it definitely needs more attention when it comes to the polish and UX of the app.

Frost-X-Mritz

a year ago

Response from developer

Thank you for writing to us. We truly appreciate your detailed and point-wise review. The session expiration is currently enforced after periods of inactivity to safeguard user data. However, we understand the inconvenience it may cause and want to assure you that our team is actively working on an update to enhance the user experience without compromising security. You've also mentioned issues regarding unoptimized architecture, confusing user flows, and abrupt animations. We would be grateful if you could elaborate on these points—sharing specific examples or screenshots would help us understand and address them more effectively. You can reach us at appsupport@wbsedcl.in. Thank you once again for your valuable feedback. We're committed to improving the app and your experience with it.

Auto log out

I logged in the app. But after few hr logging out automatically. Number 2 issue - When i tried to lodge a complaint from the app then no space allowed in landmark section and the complain box. For that reason i give you 1 star .

Laltu Masud Alom

a year ago

Response from developer

Thank You for sharing your feedback. We understand that the automatic logout after periods of inactivity can be inconvenient. This feature was implemented as a security measure to protect your data. However, we truly value your input, and we want you to know that our team is actively working on improving the login experience without compromising security. Our development team is looking into the issue and will provide a fix (if applicable). We appreciate your patience and support, and we're committed to resolving both issues as soon as possible to enhance your experience with the app.

Dashboard not opening

We have been experiencing an issue for the past two days where the dashboard—used to monitor daily consumption and access other features—fails to load and displays a blank page. This is impacting our ability to effectively track and manage usage. Prompt resolution would be appreciated.

Sarakar89

a year ago

Response from developer

Thank you for writing to us. We are sorry to hear that you're experiencing difficulty accessing the smart meter dashboard. The concerned team has already been informed about the matter and they are actively investigating the issue. If the problem persists, please feel free to email us at appsupport@wbsedcl.in with your Consumer ID and a screenshot of the issue. This will help us look into the matter more effectively and resolve it at the earliest. Thank you once again for your feedback and patience.

Very impressed with the app

I was trying to pay the electricity bill via desktop site but the desktop site was down. I was not sure Vidyut Sahayogi app was available for iOS. Just gave a try and checked in the app store and guess what the app is present is app store. Really got impressed with the UI. Overall the app was smooth. First time saw a government app running smoothly.

Kazi Masud Ahmed

a year ago

Response from developer

Thank you for your kind words! We're delighted that you find the UI smooth and easy. Our team remains committed to maintaining this experience while ensuring the app stays smooth and bug-free.

Nees to fix bug

Very good and easily accessible app. But automatically logged out in ios device. Need to be good update version..

Cngk jkhi

a year ago

Response from developer

Thank you for your kind words! We're glad you're finding the new app easily accessible. The automatic logout is currently enforced after periods of inactivity as a security measure to protect your data. That said, we understand it can be inconvenient. Our team is actively working on an update to improve the login experience without compromising security. Your feedback truly helps us make the app better—thank you for sharing!

Not functional for Prepaid

I have a prepaid connection but there is no option for prepaid customers. I had downloaded the app because I got a SMS from WBSEDCL that the app will work for Prepaid meters also. Developer can look into this matter

Horipad

a year ago

Response from developer

Thank you for your feedback! After you install Vidyut Sahayogi App and register your consumer, go to Dashboard section to find all your Consumer IDs. You can find 'prepaid'/ 'postpaid' mentioned against each consumers. If you select a prepaid consumer, a detailed information page will open. Look for the ‘View Your Smart’ section—clicking the arrow next to it will provide access to all prepaid-related details. However, if you're looking to recharge a prepaid voucher, please note that this option is currently available only on our website under the 'Consumer Login' section. If you need more help, kindly email us at appsupport@wbsedcl.in with a screenshot of your problem.

Amazing

Simple UI. Working smoothly. No Bugs till now. Really Not expecting this experience. Thank you for this app it’s really useful.

Suraj@3

a year ago

Response from developer

Thank you for your kind words! We're delighted that you appreciate the clean and seamless UI. Our team remains committed to maintaining this experience while ensuring the app stays smooth and bug-free.

Recharge for prepaid meter option not available

It doesn’t support prepaid meter recharge through the app. Would be helpful if that feature is integrated too in the app

Suvnkr

a year ago

Response from developer

Thank you for your feedback! To recharge your smart prepaid meter, simply go to the 'Your Dashboard' section in the Vidyut Sahayogi App and tap the 'Recharge' button. This feature is available for all consumers with smart prepaid meters. However, if you're looking to recharge a prepaid voucher, please note that this option is currently available only on our website under the 'Consumer Login' section. We truly appreciate your support and are constantly working to enhance your experience.

Impressed

Usually govt apps have very outdated design and unresponsive but this was surprisingly modern design and smooth navigation throughout the menus. Good work from the dev team

Dip Mitra

a year ago

Response from developer

Thanks for your kind words! Your support means a lot to our team and we are committed for providing regular updates to Vidyut Sahayogi iOS App to ensure best user experience.

Unexpectedly good app!

The UI of the app is very good. Some of the feature such as consumption pattern analysis is not working. Overall the look and feel is good. I am hopeful that the app will be further improved in the future.

Sourottam

a year ago

Response from developer

Thank You for you reply. We’re glad you’re enjoying the app’s UI. Our team is continuously working on enhancing the app and addressing any issues. To help us resolve the consumption pattern analysis problem more effectively, we’d appreciate it if you could share a screenshot of the error by emailing us at appsupport@wbsedcl.in. Your support and insights will help us make the app even better!

Very Good

Very good app & simple interface. Easy to use.

Only problem is that when re-opening the app after a day or few, every time login with OTP is required. Hope this problem will be rectified by WBSEDCL soon.

Masudal Hossain

a year ago

Response from developer

Thank You for your kind words ! We’re delighted you appreciate the app’s simple interface and ease of use. The OTP login is currently required after an inactive session as a security measure, but we understand the inconvenience. Rest assured, our team is working on making the app experience smoother and more user-friendly while keeping your data safe. We truly appreciate your feedback—it helps us improve!

Very simple and effective app

The app is very easy to use and very effective. There is no complication in adding the customer or checking details of the bills or paying the bills on time. It shows very accurate data and it’s very simple to use and also very secure. Love it! I am very happy to see such amazing apps being developed by the West Bengal government.

DB.dxb

a year ago

Response from developer

Thank you for your kind words! We truly appreciate your time and effort in sharing this review. Your feedback motivates us to keep improving the app while maintaining its simplicity, accuracy, and security.

Surprised with the Flawlessness

I am just surprised how clean and simple the UI is. Considering this is a government app, they have done a brilliant job in keeping the app bug free and smooth.

Harshrox

a year ago

Response from developer

At last came and with a BANG!

I don’t have words to express how happy I am seeing the app for Apple. Made my first payment and at a glance I couldn’t find any flaw in the app. It worked like a charm with fresh, polished and sophisticated UI. Kudos to the dev team and request to maintain ta app regularly. Thanks again for making it available for apple.

DeepRim007

2 years ago

Response from developer

Thank you for your feedback. We are thrilled to hear that you had a great experience with the App and its UI. Your kind words are incredibly motivating for our team. Rest assured, we are committed to maintaining and updating the app regularly to ensure it continues to meet your expectation.

Simplistic yet functional

A very good and highly needed app for electricity consumers of West Bengal . The design of the app and the menus are very simple and organised in a intuitive way. It really helps.

Debjy

2 years ago

Response from developer

Thank You for your feedback.