Mostly useless
Absentee customer service. Cannot control windows. Cannot reset password. Cannot get a response from customer support.
Buggy App for Years
This app has been horrendous for 2 years. Oftentimes it does not load and will not recognize the password. If you do the “forgot password” process you will likely receive an “error while resetting password” message.
When the app does let you sign in it will often freeze or shut down and not save or show settings. There are only 4 options for darkening the windows, but it is not clear if the lowest setting has 0 darkening or if once the window has darkened there is no setting it back to 0; my apartment has a preset schedule so it is not something I can set a time for to prevent at this time and can only use the override function that doesn’t work half the time.
When the app does let you sign in it will often freeze or shut down and not save or show settings. There are only 4 options for darkening the windows, but it is not clear if the lowest setting has 0 darkening or if once the window has darkened there is no setting it back to 0; my apartment has a preset schedule so it is not something I can set a time for to prevent at this time and can only use the override function that doesn’t work half the time.
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Absolute garbage and a security risk
I legitimately cannot stand this app. It’s so buggy, constantly signs me out, I ran into an issue where I needed to reset the entire account, etc etc.
My favorite part is how according to this page there’s no data collected, yet this company is constantly involved in data leaks. I’ve had this app for about 1 year and there’s been 2-3 data leaks according to apples password manager. Just insane. Do not reuse a password here…
My favorite part is how according to this page there’s no data collected, yet this company is constantly involved in data leaks. I’ve had this app for about 1 year and there’s been 2-3 data leaks according to apples password manager. Just insane. Do not reuse a password here…
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Unreliable
Impossible to edit "views" or "schedules" because it keep saying there are conflicting schedules when there isn't a single schedule set.
Great Concept, Terrible Execution
The app is super buggy and crashes whenever I try to update a schedule in the “Sleep In With View” tab.
App also does not like when one schedule ends and another begins immediately (Ex. Zone 4 ends at 9:00am, Zone 1 starts at 9:00am). Must leave a gap of time for the app to allow and execute the schedule.
I wish I could avoid schedules entirely, but the built-in View Intelligence results in very strange decisions, like using the darkest setting (Zone 4) on cloudy afternoons or the brightest setting (Zone 1) on bright, sunny days.
Please fix the bugs. The product is awesome when it works, but the app issues make this a major headache 😔
App also does not like when one schedule ends and another begins immediately (Ex. Zone 4 ends at 9:00am, Zone 1 starts at 9:00am). Must leave a gap of time for the app to allow and execute the schedule.
I wish I could avoid schedules entirely, but the built-in View Intelligence results in very strange decisions, like using the darkest setting (Zone 4) on cloudy afternoons or the brightest setting (Zone 1) on bright, sunny days.
Please fix the bugs. The product is awesome when it works, but the app issues make this a major headache 😔
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Help us get the customer service we need to enjoy your products
Is the reason your app lacks a customer service/help inbox because you’d rather avoid fixing problems? Please consider making a help portal with a troubleshoot agent for those of us who want to use and enjoy your products to their full potential and not be stuck in various error states with no way to get help, not even by email.
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App crashes
Only manual override works. App crashes when trying to fix sleep time. So I cannot schedule anything else.
Avoid
The app fails far to frequently, especially as the only mechanism to change the window tint.
Frustrating!
frequently locks you out of the app, preventing you from tinting your windows!
Horrible app
Prone to crashing and I can’t even log in anymore. The way this was designed is terrible. I’m glad that I wasn’t the one to pay for these windows.
Never works
This app is so frustrating, it stops working at random times and will untint my windows in the middle of the night!! There’s literally no way to get around it and no way to reset my windows from any other source other than this app that is constantly crashing!!
Can’t Tint Windows!
Zone in error state and support is unavailable by phone and no reply from email.
Only manual overide works! Nothing else.
None of the schedules work, super frustrating. Hopefully your team can fix the many bugs asap!
Awesome hardware, awful software
The actual glass panel itself is pretty awesome. But the app is awful.
Constant crashing every time I open up my sleep schedule, very limited features, and now it always darkens when I don’t want it to.
Constant crashing every time I open up my sleep schedule, very limited features, and now it always darkens when I don’t want it to.
Glass Great, Apps Terrible
We love the glass darkening. But how could a technology company create such terrible apps.
The iPad app crashes and won’t even load.
The iPhone app at least does load—slowly—but is always forgetting the password. The app doesn’t let you know what happens when a scene finishes. The scenes aren’t graphically distinguished. Look at Kasa for smart lights to see a better constructed app.
The iPad app crashes and won’t even load.
The iPhone app at least does load—slowly—but is always forgetting the password. The app doesn’t let you know what happens when a scene finishes. The scenes aren’t graphically distinguished. Look at Kasa for smart lights to see a better constructed app.
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It’s great……when it works
I constantly have problems with the glass and the app
Very annoying
Why does everything have to have a stop time?
For scheduling, I should not have to do level 2 between 3pm and 5pm and then level 3 between 5pm and 7pm. It should be level 2 at 3pm and level 3 and 5pm.
Or if I want to change it to level 2 as an override, it should just stay that until I tell it to stop. Maybe with the option of a timer.
For recurring scheduling, WHY do I have to choose an end date for the schedule? 12 months is a long time sure, but it should just go forever.
Other than the terrible scheduling/automation, the interface is pretty good. The circle for the levels was a little confusing at first (mostly because the dot will reset while you drag it around). Menus make sense. Visually appealing.
Feature requests:
Please fix scheduling and automation features
Integration for HomeKit/Alexa/Google Home would be excellent
For scheduling, I should not have to do level 2 between 3pm and 5pm and then level 3 between 5pm and 7pm. It should be level 2 at 3pm and level 3 and 5pm.
Or if I want to change it to level 2 as an override, it should just stay that until I tell it to stop. Maybe with the option of a timer.
For recurring scheduling, WHY do I have to choose an end date for the schedule? 12 months is a long time sure, but it should just go forever.
Other than the terrible scheduling/automation, the interface is pretty good. The circle for the levels was a little confusing at first (mostly because the dot will reset while you drag it around). Menus make sense. Visually appealing.
Feature requests:
Please fix scheduling and automation features
Integration for HomeKit/Alexa/Google Home would be excellent
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