Stop holding peoples money .
You can win at 5:00pm one day you will not get your money until 10 am next morning. They sit and hope you reverse and play with the money . You will have your winnings by one hour in other casinos .
Customer service
Customer service was absolutely horrible I was in the middle of playing a game received a bonus round and the game stopped it’s been 3 days everytime I attempt the game it’s says in progress contacted customer service Becky A.. and she’s telling me there’s nothing they can do cause it doesn’t look like I lost money.. like seriously I put money into the game got a bonus round and it could’ve hit for 5$ or 5k who knows but either way to blow me off like that and I kept the screenshots of the conversation
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Worse app
This is the worst app I’ve ever used and I’ve used a lot of better apps, but this is the only app that once you start making real money, it will start crashing in the middle of you betting and you will lose the money. It will not refund it you can’t get in contact with no one in the help, they’re gambling enforcement phone number can’t get in contact with nobody mailbox full and then, when you try to confront them, they will block your account like they did my and they’re still money in the account and I have pictures
and proof
and proof
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So far best EVER
I don’t know why anyone would play anywhere else. I haven’t hit big yet though. Yet still pretty good. I’ll keep you posted!! Lol
Winnings
I made the most winnings in Virgin Casino then any other online casino. Plus, no other online casino offers the chance to earn free spins every day.
More slot options
It would be nice to have a wider variety of slot games
the best casino experience I’ve had in my 17 years of gambling
It’s my first day on this app and I’m on the way to the casino cage from Philly to make a nice withdrawal and I won it all on the bonus money they give you for signing up. Customer services were friendly and very accommodating. Great job guys!!
Good luck getting paid:)
You have to sign up for the play+ card, wait to receive it, before you can withdraw. Your other option is to go down to Atlantic City and pick up your winnings. Lol.
However, you can deposit money very easily.
The lack of promotions, for loyal players is a huge reason why I literally should just delete this off of my phone.
However, you can deposit money very easily.
The lack of promotions, for loyal players is a huge reason why I literally should just delete this off of my phone.
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Need to update
Virgin needs to update their slot selection. It seems like they have basically the same games as years ago. Other online sites are constantly adding or changing their selections.
Errors everywhere
I signed up today, played one slot game, won about $80 after 5 spins, then continued to get kicked from slots claiming “Responsible gaming limits reached.” Who determines 5 spins is the responsible limit?? I feel like I’m being scammed.
Geolocation Issue
This app is getting to be ridiculous. Ever since the last update. Every time I get on the app I have to uninstall and install it again for the geolocation to work. It’s been like this for 2-3 weeks now. Please fix the darn issue.
Rip off
Why every single time i win 20 cent it gets u off on next spin literally every single time oh server occurred non stop thats how u guys keep stealing money.
Account Closure
After playing and depositing over $7500 with a 50% bonus back Virgin Casino verification team closes my account in order to verify my identity (yes after making substantial deposits). They needed a DL with a selfie - after the forth pic they then requested a photo copy of my SSN card. I have a chain of emails with senseless requests just because they don’t want to pay the bonus back. Additionally there are several duplicates charges that I can’t even cross reference without access to my account. They have no explanation for their tactic. I wish I could attach the email chain from verification team member Steven. You’re not getting my SSN card when you took money from my bank account that I opened using my SSN. You’re overreaching antics can be resolved thru litigation now. They get a zero especially Steven.
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Win
Need to pay out more I never win
Thanks
Good site always wins
Keep crashing
Every single game crashed after every 10 minutes
Review
The customer service is great I’m happy to have such good help. I can’t wait to start playing! Thank you Virgin Casino!
Great
I gamble in PA , WV, and now NJ . Fast withdrawal and customer service . And great games anchorman is great and games are state specific .
Unhappy client
Million dollar money drop was a real hit other games feel like scams bring that game back and the new update freezes a lot
Crash crash crash
Games crash all the time. I will be playing a game and all of a sudden it says you are not logged in and kicks me out. The amount of times it says I’m not in NJ is comical. Some games won’t load at all. The more popular games freeze and crash. Chatting with support is a waste of time and emailing gets you no where, they say they will reach out within 24 hours but no one ever gets back to you. I used to like this app now it’s just more frustrating than it’s worth
Please fix the issues
Please fix the issues
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