Virgin Media Connect Reviews: Is It Legit?

Customer Experience

Positive experience56.0% of reviews
Neutral2.2% of reviews
Negative experience41.8% of reviews

~ Based on 182 written reviews from the US App Store.

Is Virgin Media Connect Safe?

Virgin Media Connect appears mostly safe based on user ratings. AppsHunter Safety Score for Virgin Media Connect is 83/100.

This assessment is based on 20,362 user ratings, with an App Store average of 4.2/5.

Is Virgin Media Connect Legit?

Virgin Media Connect appears to be a legitimate app. AppsHunter Legitimacy Score for Virgin Media Connect is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Recommended

Great

Nice app

Is it really good idea to have an app where you can test the speed instead of phoning up?

Does not work

It can’t connect to my Hub 3. Help and troubleshooting are no help at all and ineffective. Looks like they are trying to force me to phone them. No point in this app existing if they are doing that.

Easy to use app

Very easy to use and beats logging into the web version.

Virgin Media Pods

I’ve just installed my new pod & as promised it was as simple as plugging it into the power supply.. 👍🏻

Bravo

This is the best thing that have ever happened to my household. My children are doing their chores, they are going to bed on time, perfect. !

Really like this app

The functionality and ease of use of this app are really good. As much as I get unhappy sometimes with their customer support I enjoy using this.

Useless

Always tells me what devices are connected but when I click on anything it can’t find my router
No point

As bad as Virgin broadband

Great if it is working which it never is. A bit like Virgin broadband. Unreliable and frustrating

Not compatible with Hub5x

I recently changed to Virgin Media for my broadband connection at home, I received their latest router Hub5x with a WiFi pod. I read on virgin website the best way to position the WiFi pod was using the Virgin Media Connect to improve coverage. I downloaded the app and failed to connect to my hub. After several attempts to fix the issue and several calls to Virgin customer service, I discovered the app is not compatible with my router. Until they fix the issue, if they do, the app is completely useless, hence my one star review.
Show more

Security

Excellent service on my security

Ben harris

No problem at all,works well for scrolling and online gaming.

Parental Control

Love being able to pause devices at the touch of a button.

Absolutely amazing

I can kick people off my wifi when they annoy me

Easy to manage the devices

Its very easy to manage the devices across the home.

Who and what are using my WiFi

Very useful for lots of reasons however extremely useful to see who or what is logged on to my system. Easy to use and best of all the price.

Excellent

Working great

Doesn’t work

Downloaded as I joined virgin but Everytime I try to connect it to my hub it constantly says can’t find your hub I’ve had the app on for over a week and it still says the same I’ve done everything google says and still nothing

Excellent App

Wow this is a very good and easygoing app to use, as i can get a good view of my Wi-Fi in all my rooms.

Rubbish

Been trying to login for about a mth now, no joy. Same with website. Dozens upon dozens of phone calls. It’s a global thing they tell me, what ever that means. Will be fixed in a week 😂