Mr smith
Broadband
Rubbish
Over the last six weeks my WiFi has been up and down. The service has been terrible but you can’t contact vm and tell them.
The app and the other one you have are useless half the time they can’t pick up the WiFi pods or the router.
The whole set up has been come unreliable and customer services are non existent.
The app and the other one you have are useless half the time they can’t pick up the WiFi pods or the router.
The whole set up has been come unreliable and customer services are non existent.
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Really good
Couldn’t ask for better
Slow
Slow to respond. Rarely loads.
Can’t delete old items
Old tech no longer connected cannot ever be deleted from the list and just sits there in the clutter of everyone else who has been allowed on your internet over the years. Surely this is an easy fix to help manage devices allowed on network.
Virgin internet
Absolutely brilliant! I’ve had it for over a year, Had one minor issue about 7months ago which was sorted out within 5 minutes without the need for an engineer. Speeds are normally faster than what u pay for and the customer service is excellent.
Not impressed with your Wi-Fi
Sadly the hub keeps dropping out knocking my switches out it’s a real inconvenience
Mr
Casman
Mesh system
We installed a mesh system and the connection app doesn’t account for it.
App not finding Hub 5
Always used this app and never had any problems until now. Upgraded to Hub 5 and it says it can’t find my hub. Been on to customer services regarding this issue a few times and it’s still not resolved. Hub is working and so are the pods, but unfortunately the app isn’t 🙁
Appalling service
I have a Hub 5 and have nothing but trouble with it, try reporting it via the App but Virgin Media make it such a challenge to do this, if I was to sum up the service it would be useless. Tried using the Webchat, gave up after 10 attempt as it continually asks me to log in, when I do it starts the webchat again and then asks me to log in again. Broadband is still stopping regularly and no way to tell VM about it. Bet they would be happy to talk to me if I cancel my direct debit though
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Doesnt work
Rubbish app does not work or solve anything
Kevin n Perry Go Large
Love It
Great
Great new slick design
Speedy
Excellent connection with no glitches
App
Great works well
Great idea but never works
Works great when it works but it rarely does. Easy to control connections especially if you want to limit the connectivity of devises around the home. However and it’s a big however, this app regularly loses connection to the hub and when it does so anything that has been blocked from connecting to the router cannot be reconnected until the app connects to the hub again. No number of reboots and restarts solves it. You just have to sit and wait… it can take hours or days, your guess is as good as mine. This therefore renders this app useless. Thanks Virgin.
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Broadband
Broadband keeps dropping out the last few nights which is not acceptable. We pay enough for it and would expect a better level of service
Doesn’t work
Moved to virgin broadband 8 months ago and the featrures of being to control access to the broadband was very appealing as young son starting secondary school and wanting to ensure no internet access after bedtime but the doesn’t work. Only ever says I’m out of the house even when the phone is next to the hub box. Doesn’t work for me
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Not accurate speed test
I do question the reliability of the speed test… when I test 20mb or less and the app shows my contract speed… it should clarify exactly what is being tested or provide virgin to the hub and WiFi speed tests.