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Virgin Train Tickets App User Reviews

Virgin Train Tickets App
✈️ Travel
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Customer Experience

Positive experience55.0% of reviews
Neutral20.0% of reviews
Negative experience25.0% of reviews

~ Based on 20 written reviews from the US App Store.

Is Virgin Train Tickets App Safe?

Virgin Train Tickets App appears safe based on user ratings. AppsHunter Safety Score for Virgin Train Tickets App is 96/100.

This assessment is based on 1,670 user ratings, with an App Store average of 4.8/5.

Is Virgin Train Tickets App Legit?

Virgin Train Tickets App appears to be a legitimate app. AppsHunter Legitimacy Score for Virgin Train Tickets App is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Good, but needs one small fix.

I hope the developers see this. I like the app, but I have one request for improvement. If I buy return tickets for two people and save them (4) to my wallet, and then send one pair to my partner (go and return) the e-tickets in the wallet are difficult to tell them apart. Sure, there are two outward tickets, and two return tickets, but the two outward tickets look identical to each other, as do the two return tickets. It is therefore difficult to check that we don’t both carry the same tickets once I’ve shared them. This would cause problems at the barrier.
Sharing from the app does not put them in the wallet.
I hope I’ve explained adequately!
…The developers have promised to consider this request so I’ve added a star to the rating. Just one more to go!
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G3ZTUG3ZTU

Response from developer

Hi, thank you for your review, this will be shared with the team. We're continuously working to improve our user experience and your feedback makes all the difference. If you have any other concerns please contact vttsupport@virgin.com. We'd love to hear from you!

The app where you can’t but tickets

Far too often, you search for a ticket, select the price you want and move to the next screen. Inevitably the price rises by a few quid (why?) but even if this is acceptable to you (feels like you are being played here), suddenly the app is “unable to provide this fare”.
Awful to be honest and even 2 stars feels generous.
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devious scullydevious scully

Response from developer

Hello, and thank you for your review. We're sorry you have run into an issue, this will be shared with the team. We're continuously working to improve our user experience and your feedback makes all the difference. If you have more to share, don't hesitate to reach out to vttsupport@virgin.com. We'd love to hear from you.

Crashes a lot

It’s good but you frequently get OOPS something went wrong on various pages whilst trying to book something. Even though I have a full signal and everything else works. You have to go back to the start which will default to single and not return and if you’re not paying attention you can book just a single due to the errors. This will put anyone off who likes to use apps as the ticket inspector is walking down the carriage lol
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Like.no.other&Like.no.other&

Response from developer

Hi, thank you for reporting these issues. We're sorry to hear you've run into them. We are fixing bugs with each new update. Please make sure you have updated your app, and if this issue persists, please contact vttsupport@virgin.com. Our friendly member support team will be happy to help!

Additional feature needed

Great app but would be great if there was a function to buy ‘weekly’ or ‘monthly’ train passes like the other providers like Trainline.

Would be great if this could be added!
Adam_87Adam_87

Response from developer

Hi Adam, thank you for your review. With every app update we are introducing new features and improving existing ones. Your feedback will only help us improve further. If you have more to share, don't hesitate to reach out to vttsupport@virgin.com. We'd love to hear from you!

Good value, could be smoother for compensation and refunds

App is easy to use and to select required journeys, however process to apply for compensation if delayed or refund if plans change is very clunky and you’re never quite sure it has got your details correctly eg it asks what type ticket, but you may be on a split ticket so some as Anytime and some of the journey Advanced. Only gives option to enter one UTR, but could have two on a split ticket. However, it is cost effective and doesn’t change a booking fee like its competitor. The reward points, although not a generous scheme are a welcome extra.
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Dfmelvin3008Dfmelvin3008

Response from developer

Hello, and thank you for your review, this will be shared with the team. We're continuously working to improve our user experience and your feedback makes all the difference. If you have more to share, don't hesitate to reach out to vttsupport@virgin.com.. We'd love to hear from you!

Need more work

Despite its great reward scheme, the app itself isn’t that mature yet. I buy open return tickets everyday and yet everyday I need to select it again because it gets reset to single. To/from fields have memory but not the ticket type.
Amir SkAmir Sk

Response from developer

Hi Amir, thank you for taking the time to leave a review. This will be shared with the team - we're always working towards improving our user journey experience, and your feedback is much appreciated. If you have anything else you would like to share, please contact vttsupport@virgin.com, we'd love to hear from you. Thanks

Very good

Very good app, easy to get tickets, like that you earn points, easy to get a refund should you need to, user-friendly and easy to navigate, able to reserve seats even though not booking directly with the train operator, payment is fast and easy too. Live departure information is good too - shows destination and stop you’re going to more clearly.
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Rishio2Rishio2

Response from developer

Thank you so much for the 5 star rating! We hope you continue to enjoy using the Virgin Trains Ticketing app. If you have any feedback or suggestions, please write to us at vttsupport@virgin.com. We would love to hear from you!

Room for improvement

Not a bad app and one I have been regularly been using over the last few months and will still use.

Pro:
- Able to collect Virgin Red rewards for flights, cruises, free tickets etc.
- The split ticketing feature actually works well compared to others. Quite often (not guaranteed) that I get the same seat reservation for the whole trip. Something a lot of competitors struggle with.
- No booking fees

Issues:
- Unable to bulk book tickets. Meaning that when I book my next month of commuter trips I have to book individually.
- If I change the day on outbound, the return time resets to 1 hour after outbound. Just makes it an annoyance when I’m looking to book multiple tickets for same time across multiple days.
- No web portal available to use on the computer.
- I’ve seen at times certain train times disappear from the list as I move towards earlier or later. Something I can fix by going back to search and look at timing.
- Rare issue but be good to flag before purchase if I have to collect tickets from a different station because no machines operate at station. Learnt the hard way and had to get a refund.
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Chris5596Chris5596

Response from developer

Hi Chris, thank you for taking the time to leave a review! This will be shared with the team - we're always working towards improving our user journey experience, and your feedback is much appreciated. If you have anything else you would like to share, please contact vttsupport@virgin.com, we'd love to hear from you. Thanks

Good App however needs iPad capability

I like the app and how you can book and earn points. Would have earnt 5 stars however I wish the app was compatible with an iPad as well as offered E-tickets for ScotRail journeys (ScotRail app does it so it is possible).
ForsythAForsythA

Response from developer

Hello, we're glad you're enjoying using the app, and appreciate your suggestions for improvement. The app should work on an iPad, so we will look into this issue. We will also look to offer e-tickets as soon as ScotRail makes it available to retailers. Thank you for taking the time to leave a review, we appreciate your feedback!

Phone number is used for something else

Almost instantly at sign up, the user is told their phone number is needed for verification purposes and nothing else. But then 1 screen later, you have to check a box to not receive marketing via SMS. This is a misleading user experience.

I’ve also been asked 3 different times at sign up now if I want to be emailed about special offers. No means no?
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UnreachableCodeUnreachableCode

Response from developer

Hi, we apologise for any inconvenience, and thank you for taking the time to feedback. We are constantly working to improve our user experience, and I will share this information with the team. If you would like to share any further details on this, please contact vttsupport@virgin.com. Thanks.

Points for Trains

Great that I can collect points just for booking my
Regular work travel anyway!!!
To get a 5 star I would just love an “add to calendar” option like train line offers… so my train times can be put straight into the iPhone calander instead of my having to manually add to my diary! Thanks
Benblore87Benblore87

Response from developer

Hi Ben, thank you for taking the time to write a review. As of the 1st August 2024 users can now add their train bookings straight to their calendar. We are always looking to improve our user experience, and really appreciate your feedback. Thanks.

DO NOT DOWNLOAD

this is the worst train app. As a regular traveller in many countries and thus, train user in many of these countries. This is the worst ticketing app you could get, despite its low level of being anywhere near user friendly, it’s processed are completely outdated.

I had rebooked a new train within a matter of minutes and have been messed around by arrogant, ignorant and rude staff who can’t be bothered to do their job in trying to pursue a simple refund. Their ticketing conditions are different than those of the train companies they provide tickets for which makes it both worse as they’re much more stricter but also the difference makes it hard to keep track
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heufgheufg

Response from developer

Please send us a note at trainssupport@virgin.com so that we can follow this up for you.

Points in lieu of a decent app

Occasionally use the Virgin Train Ticketing app because you get points (56 days after ticket expiry) that may be useful in the future. However, the app is awful. It’s not nearly on par with its being rival.

Every time I load it the search details are reset. I’m almost always travelling from the same station and so having to go and put it in, and the destination is a pain. Also the fact it resets the type of ticket I usually purchase (open return) and removes my railcard resulting in each search being much harder than other apps.

The biggest annoyance that takes me to a different app is that often it says eTickets are not available on this route and the tickets must be collected. I move my search to a competing app and within seconds the tickets are in my Apple Wallet.

Lots of development work required at this stage.
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BigBadBooeyBigBadBooey

Response from developer

Hi Thanks you for your feedback, this will be passed on to our product team to improve your journey on our app.

Good app but not quite there.

I like the app and the fact it connects to my Virgin Red rewards.
The app has some great features including favourites and now has split ticketing.

For me, it would be great when there is a split ticket I can add ‘All’ tickets to my wallet rather than one at a time.
aptimbrellaptimbrell

Response from developer

Thanks for the 4 star rating, we are continuously working on adding more features to our app to make your experience better. Watch this space!

Useful

Always use the app to book train tickets as it rewards you with virgin red points that you can use on future purchases for discounted train travel. I do wish it would remember my railcard though as I have just booked tickets without realising it doesn’t remember that I have a railcard when searching therefore spending more money than I needed to…
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MHyttMHytt

Response from developer

Thank you for the rating! We always striving to create the best user experience for our customers, we appreciate the feedback and will review this with our tech team. To make sure you don't miss a thing, just keep your updates turned on!

Requires Improvement

This app relies on information fed from your Virgin Red account, you can not make changes to your Virgin Trains Ticketing profile through the main app. It will not allow a payment from a card that doesn’t match your details ie; a company credit card.
BenjaminJCBenjaminJC

Response from developer

Please send us a note at trainssupport@virgin.com so that we can advise.

Jusat works!

Great app. It splits tickets but not as well as a dedicated split-ticketing service. Some work needed to get that right. Tickets delivered to the app and sent by email, so no messing around with station ticket machines. And, of course, Virgin points. This is where I'll be booking all my tickets from now!
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a449a449

Unable to book multiple tickets

With this app you are unable to book multiple tickets in one transaction, unlike some other train apps.
If you want to book a split ticket journey you have to carry out separate transactions for each journey rather than add all the tickets up & pay in one transaction at the end.
aweshhiggaweshhigg

Response from developer

Hi we are always striving to create the best user experience for our customers, we appreciate the feedback and take it seriously and will review with the development team. To make sure you don't miss a thing, just keep your updates turned on!

Tickets vanished from app and can’t tell Virgin!

I signed up to the app and bought tickets for my journey - they appeared under My Tickets - great! The next day when I came to use them they had gone - not showing under Active or Expired tickets. I had to fiddle around at the ticket barrier finding the email - which I did, at least, have.

I tried to report the app issue to Virgin using their contact us re journeys (not re. RED) but wasn’t allowed to submit the form without a RED ID - no RED = no support :-(

If you see this, please get this fixed Virgin!
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Chris D UKChris D UK

Response from developer

Hi Chris, Sorry for the inconvience. Please send us a note at trainssupport@virgin.com so that we can follow up. There is also help page see https://trains.virgin.com/hc/en-gb.

Awesome

Fantastic app, not only does it not charge you a fee, like every other ticket app I've used, but you even get reward points! On top of that you it's also the best presents and easy to use ticket app I've ever used.

10/10
PacificjoyPacificjoy

Response from developer

Thank you very much for your 5-star review!!!