Optimize your travels
Scam
Bisher sehr gut
User friendly
Fraud/ scam
We then spoke with the staff at the tour desk and explained the situation. The representative advised us that some third-party booking agencies do not coordinate with the cathedral’s schedule. She apologized for the experience and recommended that I request a refund.
I did so promptly. However, after 10 days, four follow-up emails, and multiple phone calls—most of which were disconnected—I finally received a response stating that no refund would be issued because St. Patrick’s Cathedral is a working cathedral and that this was “part of the experience.”
What I paid for is not what I received. While the mass was beautiful, attending mass is free and open to the public. I did not pay $75 for a religious service; I paid for a tour, which did not occur. I will be proceeding to file a fraud claim with my bank.
Based on this experience, I strongly caution others when using this app, as the lack of coordination, communication, and refusal to issue a refund feels misleading and unprofessional. BEWARE!!
A co traveller
Could be amazing if it could also recommend places to eat and see based on travellers choices - eg oldest coffee shops, musical performances. Etc

