App
Darn, it has been freezing up for me
I just downloaded this app to my new iPad and my access has been killed.
The developer states that previous owners of their original app can restore their access, but this did NOT work for me when I did so- I can no longer add my own images to print, which I definitely could with the original app. Without being able to add my own images, this app is no longer useable.
PREVIOUS REVIEW: This worked really well for us in the past but is freezing up now. My iPad is very full, so it may be a memory issue, hopefully if others are having the same issue, this will be addressed.
A few problems.
Bad: The pictures are… kinda… nightmare fuel, to say the least. Every time the user tries to click one of the buttons, it makes the user scroll through all the buttons, which is annoying. It makes it very hard to communicate, especially since it does not have a sentence bar, or a keyboard.
Good: the pictures are very easy to tell what they are, it’s pretty simple to use (kinda) and it doesn’t require the user to scroll too much. You can search for a button using a search bar at the top. It’s better for children under six years old.
Thank you giving the time to read this review.
Misleading Free Trial
Response from developer
Hi there, Thank you for your feedback and for your kind words about the app’s usability. We’re really sorry for any confusion caused. Just to clarify — Visuals2Go only offers one free trial per Apple ID. We don’t promote or allow more than one trial, and any charges after the trial period are managed directly by Apple’s subscription system. If you believe you were charged in error, we recommend reaching out to Apple Support for a refund request, as we don’t have access to their billing system. We truly value your support and appreciate the opportunity to clarify. Please let us know if there’s anything else we can help with.
Paid for this outright years ago, now they’re charging us subscription for same features we bought!
Not only that, I tried emailing the team about it and received no reply. They clearly care more about monetizing their customers and those with special needs more than letting people use the features they paid for previously. You guys need to rethink your business model.
Response from developer
Hi, I'm really sorry to hear about your experience. We actually did not receive any previous email regarding this matter and appreciate you taking the time to share your concerns. Just to clarify, Visuals2Go was launched in 2017, and we did not have a "Pro version" at that time. It’s likely that you originally purchased our earlier app, Picture Card Maker, which included very basic features. Since then, we’ve built Visuals2Go from the ground up as a far more advanced app with significantly more functionality, and unfortunately, we could not technically merge the two apps. That said, we made a deliberate decision not to let Picture Card Maker lapse entirely. Instead, we created a way for past users to restore the original features they paid for — you can find this option in the Visuals2Go Store under “Restore Pro Version.” This process actually cost us a great deal in development time and resources, but we chose this path because we genuinely value our users and the impact this app has. We understand how important this tool is for families and individuals, and we are truly not in the business of profiting at the expense of those we serve. Our heart is to support the community with integrity, care, and transparency. Please reach out to us again so we can assist you directly. We're here to help ensure your son continues to have access to the tools he needs. Warm regards, The Visuals2Go Team
