Terrible interface
This is one of the worst apps I’ve ever used for ease of use. I have to have an account and be logged in to be able to use the app but yet for every order I place I have to enter every detail of my name, email, address, payment details etc as it doesn’t pick anything up from autofill or my account details and Apple Pay isn’t an option. It was made worse with the last update as previously it at least recognised my postcode and I could select my address. Now it tells me it is not valid and I have to enter the address in full. It doesn’t even default to the email address keyboard on the email field. Also no way to reload a previously bought gift card so you get a new one each time. Just make the app work like hundreds of others do!
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Not user friendly
Users have to enter the card details every single time…the giftcards are being sent to my email instead storing in the app…rubbish app
Awful
It’s not an app, just a web app, basically. And it’s really bad. The back button doesn’t work half the time, and if it does, the screen just goes blank and the app never comes back alive, so you have to close it and re-login again. And that’s the other thing, why must I log in every single time?!
Not good
Bank staff member cannot avail this service so its useless. Also the rate of the deduction is way to high
Is this a joke?
It says my benefits are currently closed. One more thing that makes me leave this job. Doesn’t offer anything apart from germs and stress.
Stressful payment system.
3 star because it doesn’t have Apple Pay or Google pay. You have to constantly keep putting in your card details.
Please do better
Please do better
Only good for high earners
They took the the finance scheme away from band 2
Vivup 🙌
Was introduced to Vivup via my workplace last year and wow it has lived up to it’s expectations. All items delivered are via John Lewis & Partners. The quality of items and helps with low payments deducted from your salary over a 12 month period. Thank you 🥰
UI is abysmal
Although the platform has a reasonable range of offers the repetition of having to renter your persona details already stored in the app, the absence of Apple Pay as option to pay and the “ask us anything” support that has no free text ability to ask them anything means a poor experience.
Non existent customers service
They do not respond to any issues via messaging service. Customer service is diabolical.
Good offers terrible app
It’s so unfortunate that compared to the blue light card, Vivup offers great deals however it is a terrible app to use. Everytime I buy Sainsbury’s vouchers, not even a single data “autofills” , you have to enter everytime including card details as no option of Apple Pay or PayPal. I see other users previously frustrated as well, pity that the Vivup team have no money for an update…..
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Excellent discounts but…
The discounts are small but add up over time and are great to have. Sadly you can’t save your card details so must manually type in all personal details and card details every single time you make a transaction
No Apple or Google pay
In this day and age it is unacceptable to lack modern payment methods, why do you think causing one to enter all details every time to buy something is fine, it is not. Please introduce apple and google pay.
Worst app I’ve used
One of the worst apps I’ve ever used. It is incredibly slow and barely works. If you do get it to work, things like the back button will just completely kill it. It never remembers log ins or anything useful. Avoid this!
0 star rating worthy
0 star rating worthy app. Cannot claim rewards when no icon to select said available
Poor functionality
Got this as part of my employment benefits but the system is clunky to use, orders don’t show up in the app so you can’t track their status. Top ups on supermarket cards are slow to come through. You can’t track their only top ups physical cards unlike BlueLightCard where top ups are on e-cards and almost instant. Very disappointing!
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Really hard to use
Really hard to use app. The offers are good but the app is impossible.
Can’t find past orders unless I make a new one. Order history in the app always says “‘no orders”
There’s 4 different options for things like Sainsbury’s instead of one where you can chose reloads or vs card vs voucher etc.
It’s like this was made by a student or something and has never actually been used by the people who made it
Can’t find past orders unless I make a new one. Order history in the app always says “‘no orders”
There’s 4 different options for things like Sainsbury’s instead of one where you can chose reloads or vs card vs voucher etc.
It’s like this was made by a student or something and has never actually been used by the people who made it
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Lots of room for improvement
No integration with auto-fill, doesn’t offer to remember personal or payment information, no Apply Pay, and generally clunky and unintuitive.
Awful App
Like most other uses I can’t see any of the benefits on the app and website I either get a network error message or benefits can’t be fetched message with no solution with anyone on the live chat it’s a shame because some of the benefits would be quite useful if the thing would work
Terrible
I wish I could find something positive to say about this App but I can’t. Signed up, tried to log in to enter personal information but the only response I get is NETWORK ERROR. Have tried countless times with different web browsers and computers/phones but absolutely no luck. The support advice is put more personal info in but when I try it says network error. Completely useless. Can’t be bothered with it anymore just to save a couple of quid.
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