Uncancelable Product Warning
Response from developer
Hi, we're sorry to hear about the issues you've experienced. If you haven't already raised your concerns, please email support@vixa.co.uk with your reg so we can take a look into this.
Not Particularly Accurate
Response from developer
Hey, Vixa is evolving every day, and we're working hard on new and quicker features. It really helps to hear your honest feedback and suggestions. We hope your battery replacement went well and it'll be registered on your app soon.
One of the worst purchases made, avoid at all costs!
Next, on the back of that I used their free diagnostic. Booked it and was called to say the garage is chosen didn’t deal with what I suspected the issue to be (timing belt), so booked me with another.
When I arrived at that garage on the booking day, they couldn’t find it. Eventually they saw it in waiting but they said they no longer dealt with them because they were unreliable. The garage then went on to say when booked via them, any subsequent work is carried out through AA and billed to them, who add on their own charges and pass it to me. Therefore the free diagnostic isn’t free.
Finally, when trying to cancel i have had to contact support several times, despite every time them saying its cancelled but I still get charged.
It’s hard to believe this is run by a legitimate company to be honest. Avoid at all costs.
Response from developer
Hi there, we're sorry to hear you're unhappy with your Vixa device. We'd recommend using the free diagnostic health check to try to get to the bottom of the issues with the car, but please reach back out to the team if there's anything else we can help with.
It’s ok for car Health, but that’s it.
Response from developer
Hi there, we appreicate you taking the time to provide feedback on Vixa. If you’d be happy to speak with us and give us feedback on what’s coming next, please email us at support@vixa.co.uk with your vehicle registration (and AA membership number if applicable) and we’ll be in touch.
Not working
So far I’ve had the app/device about 1 month and it’s still not connected. I’ve rung up a few times to be told each time that it’s being sorted and someone will be in touch, except the last time when I was finally told that there’s a problem with some newer members and the problem seems to be ongoing at present with no clear date as to when it’s going to be fixed.
I’m just currently waiting to see if they’re going to charge me again for a service which doesn’t work and they know doesn’t work.
Response from developer
Hi there, we're sorry to hear this. Please keep in touch and write to support@vixa.co.uk so this can be looked into further.
