Engine Management Light, Fault Codes
The latest update is now providing more information on those engine management light fault codes and even an estimate of repair costs. This is much more useful, thanks.
Needs more features
Good but needs a lot more features
Uncancelable Product Warning
Before you download this product. You should be aware if you cancel you have to send the plastic tat back, or even after cancelling direct debit and app you will be charged £25. Unfortunately this device doesnt work only monitoring your driving data. Its secondary purpose is to check car issues. However this is a secondary purpose. This device has cost me over £600 in an engine repair. Please do not use this device as an engine warning tool. You will have an unfortunate experience with Vixa.
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Response from developer
Hi, we're sorry to hear about the issues you've experienced. If you haven't already raised your concerns, please email support@vixa.co.uk with your reg so we can take a look into this.
Engine Code
If had a boost problem for a wee while and was hoping that vixa would show what’s wrong ect but it only showed up up about a lamber sensor.. when really it’s got nothing to do with boost…
i had to plug in another device to get the actual reason for it.. was disappointed in this, only thing i can really say about this, it keeps tracks of you’re mileage, very useful to show when ur next service if u have an older car but the newer cars tell you anyway 🤷
this device needs some work to get all codes on what’s happening with the engine and the cause not just the exhaust system…
i had to plug in another device to get the actual reason for it.. was disappointed in this, only thing i can really say about this, it keeps tracks of you’re mileage, very useful to show when ur next service if u have an older car but the newer cars tell you anyway 🤷
this device needs some work to get all codes on what’s happening with the engine and the cause not just the exhaust system…
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Cancelled
Got a battery warning so followed instructions and ordered a mobile mechanic. Said 9.00 arrival so called after a while only to be told cancelled and can rebook in 5 more days. That’s no use and backs up previous review that mentioned cancellation. I had to ring them to find out it was cancelled. Poor
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NOT WORTH
Expectation do not match. My car’s mileage has dropped by 100 miles because of DPF and I didn’t get any predictive notification. Vixa is not worth.
1 star as can’t give 0
Don’t bother. Unless you’re a car technician..
The ports are a nightmare to find. They don’t connnect. The instructions given are too vague. Customer support is non existent as no reply to why I’m not connected after 3 hours. Setting up a new phone is a breeze compared to this
The ports are a nightmare to find. They don’t connnect. The instructions given are too vague. Customer support is non existent as no reply to why I’m not connected after 3 hours. Setting up a new phone is a breeze compared to this
Individual trips
The trip information is not as useful as previously on the old app.
The aggregate trip information does not describe individual driving experiences as town driving has me braking and accelerating excessively where as long distance driving shows a much more even and steady style and more reflective of how I drive when not restricted by heavy traffic and traffic controlling measures.
The aggregate trip information does not describe individual driving experiences as town driving has me braking and accelerating excessively where as long distance driving shows a much more even and steady style and more reflective of how I drive when not restricted by heavy traffic and traffic controlling measures.
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Not Particularly Accurate
Was warned that battery had poor health over 6 months ago. Got it checked and it was fine. Just recently it started to struggle to turn over and as winter is coming, I had it replaced. Now get a message that it can take up to 8 weeks for it to register on the app which is pretty poor. Also, they pointed me towards a battery that would cost over £250. Seems a bit steep to me.
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Response from developer
Hey, Vixa is evolving every day, and we're working hard on new and quicker features. It really helps to hear your honest feedback and suggestions. We hope your battery replacement went well and it'll be registered on your app soon.
Permanently ‘Not Connected’
Purchased this a little over a week ago and still shows as ‘not connected’ with no engine or battery data. I emailed support on day 3 to be told there ‘may be a technical issue’ but despite chasing no update. Bizarre thing is the driving stats IS populating and I’ve had an email about an engine warning just nothing in the app. Poor experience and automated support. Try elsewhere until it improves significantly.
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One of the worst purchases made, avoid at all costs!
Got this as had an intermittent engine light come on and off. After a few weeks, EML light came on. A few days later, app says everything is fine so message support who said: unfortunately the device can’t always pick specific dashboard lights”. So it can’t pick up the most important one, apparently.
Next, on the back of that I used their free diagnostic. Booked it and was called to say the garage is chosen didn’t deal with what I suspected the issue to be (timing belt), so booked me with another.
When I arrived at that garage on the booking day, they couldn’t find it. Eventually they saw it in waiting but they said they no longer dealt with them because they were unreliable. The garage then went on to say when booked via them, any subsequent work is carried out through AA and billed to them, who add on their own charges and pass it to me. Therefore the free diagnostic isn’t free.
Finally, when trying to cancel i have had to contact support several times, despite every time them saying its cancelled but I still get charged.
It’s hard to believe this is run by a legitimate company to be honest. Avoid at all costs.
Next, on the back of that I used their free diagnostic. Booked it and was called to say the garage is chosen didn’t deal with what I suspected the issue to be (timing belt), so booked me with another.
When I arrived at that garage on the booking day, they couldn’t find it. Eventually they saw it in waiting but they said they no longer dealt with them because they were unreliable. The garage then went on to say when booked via them, any subsequent work is carried out through AA and billed to them, who add on their own charges and pass it to me. Therefore the free diagnostic isn’t free.
Finally, when trying to cancel i have had to contact support several times, despite every time them saying its cancelled but I still get charged.
It’s hard to believe this is run by a legitimate company to be honest. Avoid at all costs.
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Response from developer
Hi there, we're sorry to hear you're unhappy with your Vixa device. We'd recommend using the free diagnostic health check to try to get to the bottom of the issues with the car, but please reach back out to the team if there's anything else we can help with.
Useless
The app won’t even launch for me, just keeps cycling the boot animation. Waste of time and money for me.
Better when it was Car Genie
Vixa just doesn’t give as much relevant information as Car Genie did. Sometimes newer isn’t always better?
Stuck on loading
Bought the service and when I try login it gets stuck on the loading screen. Have tried to reinstall a few times and still having the same issue.
App Doesn’t Start (iPhone 13 Mini)
Bought the device, installed the software, went to sign in, the app just loops on the app loading screen indefinitely. The only app i’ve ever had do this. Can’t be bothered going to support for an issue with their software and i’ve just seen some reviews that has made me think this isn’t worth the hassle, so I’m just going to cancel it.
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It’s ok for car Health, but that’s it.
I’m giving it 2 stars as if you want to keep an eye on how your car is doing then it’s a good app if you’re willing to pay £5.99 a month. I don’t recommend using the app to book services/MOTs through a mobile mechanic as they are not reliable and can cancel on you; I recommend going elsewhere like Halfords or Kwik Fit. I think in terms of this issue they ether lower their monthly fee or make it more easier and reliable for this type of thing. 😒😒
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Response from developer
Hi there, we appreicate you taking the time to provide feedback on Vixa. If you’d be happy to speak with us and give us feedback on what’s coming next, please email us at support@vixa.co.uk with your vehicle registration (and AA membership number if applicable) and we’ll be in touch.
Not working
I’m a member of the AA and joined Vixa. I downloaded the app and it doesn’t work.
Not great
Not filled with confidence as this thing will not connect, followed instructions and nothing I’ve tried a number of times and still nothing, not a great device from the AA
0 is what is deserves
Unit hasn’t worked for the 9 days I’ve had it. Tell me it’s a technical fault, can’t explain to me the fault, no idea of a time to fix the fault, no offer of a replacement. I was told people have been waiting over 30 days. I’m essentially renting a piece of plastic that does nothing. I wouldn’t expect this from a large company. Clearly released without enough testing. AVOID.
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Useless
Tells you there is a problem and to take care of it to garage for diagnostics, it does not give a code. Pretty useless when the car engine management light is on and you know something is wrong.