Wanted it to succeed but got overcharged
Response from developer
We’re sorry to hear about this experience and appreciate you taking the time to share it with us. 💙 Vlue understands how frustrating situations like this can be, especially during high-traffic events. We’d like to learn more about what happened and review the trip details more closely, including the route and fare adjustment. Please feel free to contact our Customer Support team so we can assist you directly: 📞 786-833-8583 📧 support@vlue.com Your feedback is valuable to us as we continue improving the experience for both riders and drivers. 🚙💙
Poor service
Response from developer
Hi there, we’re really sorry for the inconvenience caused. We understand how frustrating it is to wait and then have your ride canceled. This is not the experience we want for our users. Please reach out to our support team so we can review what happened and assist you further. We appreciate your patience and feedback. You can contact them here: 📞 786-833-8583 📧 support@vlue.com
this app stole my money
Response from developer
Hi, we’re really sorry to hear about this experience and we understand why this situation could be frustrating.When a ride is requested, banks may place a temporary authorization hold to verify the payment method. This can sometimes appear as a charge, even if the ride was never completed. If a driver never arrived or the trip did not take place, the ride is not charged and the authorization hold is automatically released by the bank.Depending on your bank, it may take a short time for the hold to disappear from your account. We know this can be confusing, but please don’t worry if the trip wasn’t completed, you are not charged for it. If the amount is still visible after 24–48 hours, please reach out to us at support@vlue.com so we can review your case and assist you 💙🚙
Great Concept, Horrible Execution
I was excited to give it a try. I scheduled a ride for a certain time to go and see a performance that I had tickets for. Since I didn’t really know if the app was as reliable as the others, I gave myself ample time to get there in case any mishaps were to occur.
It showed me that my ride was confirmed, and it even gave me the name and vehicle of the person who was supposed to pick me up.
At the exact time of pick up, I got a notification that the ride was unfortunately canceled. So strike one I guess and I ended up taking an Uber instead.
No, I decided to give it one more opportunity. I spoke to someone who told me that they had success using it and that they even were on the driving app as well, so that he gave me a sense of security that maybe now they had figured out all of the bugs since he was obviously earning money through them because he showed me his take-home rates which are significantly more generous than the traditional ride shares.
So I scheduled once again to be picked up this time, for a train the Brightline to go to another city. I gave myself a good amount of time, but maybe not as much as I should have… Once again after I booked a ride, I was told that there was a confirmation of my trip. It showed me the picture and rating and vehicle that was supposed to pick me up.
Then, at the time that I was supposed to be picked up, the status went from confirmed to error. Which is vague to say the least. I attempted to get some one from Support to explain to me whether this person was going to pick me up or not, and as of today, I still have not ever received a response to that text message. By the time that I was able to get an Uber to come and pick me up, I was too late for my train and I ended up missing it.
So I would definitely advise against relying on this service for anything time sensitive. I have not, as of yet, managed to successfully take a ride with this app. I’ve made many attempts: even with instant rides, every time I am told that there aren’t enough drivers on the road for me to be assigned one and the app suggest that I upgrade to the next tier of service, but even after upgrading a number of times I was never able to successfully get an actual ride.
It’s a shame that these people don’t have it together because if they did, I think a lot of people would use this and a lot of people would be suggesting it to their friends due to the much more reasonable price of the rides that they quote. It’s also very bad practice to set a standard of not even bothering to reply to support messages from customers. I think it is very poor form that I was never given a response to my question about whether this man was going to pick me up or not…
Response from developer
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the difficulties you encountered and the inconvenience this situation caused. 💙 Experiences like the one you described with ride confirmations and availability in the app are not what we want for our users. Learning a bit more about what happened will help us better understand the situation and make sure the right team looks into it. Our Customer Support team would be glad to review your case and assist you directly. Please feel free to reach out to them here: 📞 786-833-8583 📧 support@vlue.com Thanks for giving a try to Vlue and for sharing your feedback, it helps us to improve! 🚙
SCAM ARTISTS
Response from developer
Hi, we’re sorry to hear about your experience and we understand how frustrating this situation may feel. When a ride is requested, banks may place a temporary authorization hold to verify the payment method. This may appear as a charge, even if the ride was canceled or not completed. If the trip did not take place, the ride is not charged and the authorization hold is automatically released by the bank. Depending on your bank, this process may take 24–48 hours to be reflected in your account. If the amount is still visible after that time, please reach out to us at support@vlue.com so we can review your case and assist you directly. 💙🚙
